Matchcosmetics Reviews 105

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported not receiving their orders, even after waiting for extended periods. There were also frequent complaints about unexpected charges and billing issues, often for products they never ordered or received. People found the products, when they did arrive, to be of poor quality, not as advertised, or even incorrect. Reviewers consistently struggled to get refunds, with many attempts to contact the company proving unsuccessful. The customer service was widely criticized for being unresponsive, difficult to reach, and unhelpful in resolving issues.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report significant delays, with... See more

Product

People report negative experiences with product. Many consumers express extreme dissatisfaction, citing... See more

Payment

Consumers find payment to be negative, with many reporting unauthorized and fraudulent charges. Reviewers... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Customer communications

Customers consistently express frustration with the company's contact methods. Many report difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

Total scam. Ordered 6/2/2025, never received delivery. June 8, 2025 emailed the company, received 2 separate responses with completely different information. One, “we’re sorry, but just so back logged... See more

Rated 1 out of 5 stars

Not able to give a NO star rating. Absolutely furious with this company I believe to be a scam. I placed the order June 15th, have yet to receive my order. I waited a month then requested to cancel &... See more

Rated 1 out of 5 stars

Match Cosmetics is a Scam “company” , I never received items I purchased on 8/7/2025. (I’ll include order number attached to purchase which is 99862) Any and all attempts to contact this place to ge... See more

Rated 1 out of 5 stars

This company is a total scam. I placed an order and never received the product. When I tried to cancel and request a refund, not only did they refuse — they started charging me a recurring monthly... See more

Rated 1 out of 5 stars

You will wait forever for this product, because the company ships it from China via regular mail, and the customer service team is HORRIBLE. They performed a classic bait-and-switch, shipping me the w... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY! I never ordered anything- simply visited the site from a targeted ad and they got my cc information and charged my account multiple times a month for months. I emaile... See more

Rated 1 out of 5 stars

Zero stars!! I ordered what I thought was WestMore Beauty, turns out Match cosmetics used the same packaging and color. It took weeks 2 months to get the order, I paid $44.99 for the product. Match co... See more

Rated 1 out of 5 stars

Total false advertising and imposing as another company westmore beauty!!! Do not buy from this company.. they do not stand behind their product and they don’t email you back about return instructio... See more

Rated 1 out of 5 stars

I gave 1 star because I can’t give them zero! I paid for a product two months ago and after emailing numerous times I was told they would refund me, then they retracted and advised they cannot issue a... See more

Rated 1 out of 5 stars

Ordered on May, 31, 2025 and have yet to receive anything or notification of shipment progress. I have attempted to call and no one answers the phone. I have disputed the charge with my credit card a... See more

Rated 1 out of 5 stars

DO NOT !!!!!! NOT !!!! ORDER FROM THESE SCAMMERS WHO HAVE SEVERAL RUNNING WEB PAGES UP RIGHT NOW !!!! I CONTACTED META (FACEBOOK) AND ASKED HOW DO U SUPPORT A SCAMMING AD. CO ON YOUR PAGE???? THEY HAD... See more

Rated 1 out of 5 stars

Unfortunately, there is no zero star option for rating. This company is awful. I believe it’s a scam. I ordered my product on July 4 never received any update. I finally emailed them on July 17 asking... See more

Rated 1 out of 5 stars

ZERO stars. I wish I'd read the reviews before ordering but I thought I was ordering Westmore Beauty products. This company calls themselves West&Month. Their packaging is exactly like Westmore Bea... See more

Rated 1 out of 5 stars

I placed an order on May 25th with rush delivery and have yet to receive my order. I have emailed them many times with excuses for why they haven't shipped yet. Do not recommend ordering from them... See more

Rated 1 out of 5 stars

This company is a complete FRAUD, will make unauthorized charges to your account, you will not receive products, just a total scam. I notified them about unauthroized charges and kept getting the run... See more

Rated 1 out of 5 stars

Beware! Scammers Paid for my order never received it it’s been 3 months tried reaching out to them all you get is an automated message. I called my bank and they are investigating to revoke payment.... See more

Rated 1 out of 5 stars

Not even worth 1 star! I ordered this product in January. The product is not foundation, it is lotion...it has no pigment. The bottle looks nothing like as it is shown online. After sending emails... See more

Rated 1 out of 5 stars

Beware do not order from this company if I could give them a negative hundred stars I would I ordered one thing and I will not stop charging my credit card!! they’ve charged me twice this month! what... See more

Rated 1 out of 5 stars

I ordered match cosmetics the first time and received my product within two weeks. I ordered again on March 15, 2025 and have yet to receive anything. I have emailed them and they respond by saying th... See more

Rated 1 out of 5 stars

I was charged in June and again in July but NEVER received any products!!! I looked at them but after reviews thought that I did NOT order anything. Ii tried the phone # twice; however, just a re... See more

Rated 1 out of 5 stars

I wish I would have read the reviews before placing my order on July 4th. I honestly thought I was ordering from Westmore beauty, but when I realized my mistake I thought I'd give them a try anyway.... See more

Rated 1 out of 5 stars

Ordered 6/11/25 and it’s 7/4/25 no order, had a second charge on my account this morning for a product I never received! I’m disputing both charges with my bank and will never deal with this company a... See more

Rated 1 out of 5 stars

Match Cosmetics does not ship your order and will keep charging your credit card. SCAM! It is easily rectified if you report it to your credit card company. Don’t just give up.

Rated 1 out of 5 stars

They are a scammer they charge me $35 every month and I don’t get the right color that I place an order. Order in mid June didn’t get it 8 week later and charge me when I place an order and than July... See more

Rated 1 out of 5 stars

I ordered the Body perfecter on 6/28/25. Payment cleared my bank on 7/1/25. After several emails I have never received my order as of 8/13/25. They also have been charging me for a subscription @$34.9... See more

Rated 1 out of 5 stars

1st I want to say never got the chance to use the product. I ordered 2 corrector item and did not get the actual product I asked for. Messaged them for a exchange and they ignored that completely and... See more

Rated 1 out of 5 stars

I ordered on April 25 and just received on June 16. There were no updates and it's absolutely impossible to get a human to speak to. My first impression is that the bottle is cheap, white plastic... See more

Rated 1 out of 5 stars

I was alerted for potential fraud by my credit card company. Repeated attempts to charge my card monthly. Product, if received at all, was not product as advertised.

Rated 1 out of 5 stars

Just like the other reviewers, I wish there was an option for zero stars. I ordered at the beginning of August for a product that was repeatedly advertised on FB or IG and they charged me right away.... See more

Rated 1 out of 5 stars

Horrible company! Bots continually sending the same response. Charging weekly for a membership that was never authorized. Had to cancel my credit card and dispute 6 charges. Never received the prod... See more

Rated 1 out of 5 stars

I would give this so-called company negative starsif I could! DO NOT ORDER FROM THEM! I placed my original order in June and paid for expedited shipping. When I didn’t receive it in the time promised... See more

Rated 1 out of 5 stars

Worst thing ever. Sent a product that wasn’t anything they are selling had a different name and also the application brush they give you with your product was a kids brush and wa so pen and fake not w... See more

Rated 1 out of 5 stars

They have charged me 34.99 for nothing delivered. Then twice 29.99 a month for nothing. These thieves are ridiculous. They “can’t” recognize my e-mail, impossible to contact. I have been on the phone... See more

Rated 1 out of 5 stars

Placed an order, and never heard from them again other than they received my order. They are very sneaky posing as another company! I filed a claim with my bank! DO NOT BUY FROM THEM!

Rated 1 out of 5 stars

Charged my card- I never received product and emailed customer service and they charged my card AGAIN! Still no product. They said they were sorry and would refund me and send out product but never di... See more

Rated 1 out of 5 stars

An absolute scam. Paid allot of money and received a different product from China which costs $5.00 on temu and SHEIN . What is going on here. I am reporting them to my bank and try to get my money b... See more

Rated 1 out of 5 stars

I had the same experience as everyone else. It is a scam! The order took 2 months to arrive. The product was wrong. They made unauthorized charges to my card. They offered a 20% refund that they never... See more

Rated 1 out of 5 stars

I bought something from this company in the beginning of June. I never received the product, and they charged me 34.99 on June 27th when I didn't buy anything on that date.

Rated 1 out of 5 stars

DO NOT order from this company. You will not recieve merchandise and you will have a very hard time ever getting refunds, if you ever do

Rated 1 out of 5 stars

I ordered product on May 12, 2025. For 34.95. On Facebook. I have not received the product. It has been almost a month. Not only did I not receive the product but they charged me on June 6, 2025 for... See more

Rated 1 out of 5 stars

Would give 0 stars if possible. Ordered on 4/26, and after inquiring about its shipping status a week later I was given the runaround by "Gerald" in customer service. He claimed they were hav... See more

Rated 1 out of 5 stars

Total SCAM. Ordered a product thru Match on Facebook. On June 1st. Said 3-5 days USPS shipping. Today is June 27th and no word on shipping. They said they will message me when it ships. Never got a me... See more

Rated 1 out of 5 stars

I wish they had an option for zero stars. Ordered the end of July and they charged me right away. Have been charged twice more since then and haven't received any product. Now have to cancel my car... See more

Rated 1 out of 5 stars

If I could give a zero I would. I ordered on 6/8/25 it's now 6/19/25 and still no product. I've sent emails and contacted them through their site and nothing!!! No reply at all. I want my money back A... See more

Rated 1 out of 5 stars

This is a fraudulent scamming company. DO NOT GIVE YOUR CC INFO!!!!! They will charge you over and over without sending any product.

Rated 1 out of 5 stars

BEWARE - THEY WILL WITHDRAW ADDITIONAL FUNDS FROM YOUR BANK I bought the Body Coverage Perfector light Radiance, Foundation brush, and Body Coverage Warm Radiance. I order... See more

Rated 1 out of 5 stars

I placed an order and 1.5 months later I still haven't received my order. No response so far from email or phone message. It seems like a scam.

Rated 1 out of 5 stars

This company is a scam. I ordered in June still no product! It's sad that a fake ass company can steal from people! They met the right one to steal from! Horrible.

Rated 1 out of 5 stars

SCAM ordered my product on the 15th. It said it would be here in 3 to 5 days still not here. I've emailed the company 2 times with no response.


1.2

Bad

TrustScore 1 out of 5

105 reviews

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Rated 1 out of 5 stars

Worst thing ever

Worst thing ever. Sent a product that wasn’t anything they are selling had a different name and also the application brush they give you with your product was a kids brush and wa so pen and fake not worth it since this is a fake website. They also took over a month to mail my item. Do not buy from their website at all.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Charges but no product received

Charged my card- I never received product and emailed customer service and they charged my card AGAIN! Still no product. They said they were sorry and would refund me and send out product but never did and charged me a 3rd time. Wish Iwould have looked at reviews first

16 August 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the Body perfecter on…

I ordered the Body perfecter on 6/28/25. Payment cleared my bank on 7/1/25. After several emails I have never received my order as of 8/13/25. They also have been charging me for a subscription @$34.99 per month that I never signed up for. I canceled the subscription after the first charge appeared in July but was still charged 8/10/25. I have turned this over to my bank for fraud. NEVER ORDER FROM THIS COMPANY!

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Total false advertising and imposing as…

Total false advertising and imposing as another company westmore beauty!!!
Do not buy from this company.. they do not stand behind their product and they don’t email you back about return instructions!!!!
DO NOT BUY FROM THIS COMPANY !!!!

8 August 2025
Unprompted review
Rated 1 out of 5 stars

TWO MONTHS CHARGES, NO PRODUCTS REC'D

I was charged in June and again in July but NEVER received any products!!! I looked at them but after reviews thought that I did NOT order anything. Ii tried the phone # twice; however, just a recording.

PLEASE HELP IN RETURNING MY MONEY $44.90 AND $34.99! $79.89 TOTAL. The July charge was $34.99 on 07/11/2025. It doesn't allow but 1 date below on date of experience.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT !!!!!

DO NOT !!!!!! NOT !!!! ORDER FROM THESE SCAMMERS WHO HAVE SEVERAL RUNNING WEB PAGES UP RIGHT NOW !!!! I CONTACTED META (FACEBOOK) AND ASKED HOW DO U SUPPORT A SCAMMING AD. CO ON YOUR PAGE???? THEY HAD NO RESPONSE AS USUAL...STOP YOUR PAYMENT METHOD TODAY !!!! HIT ME 3 TIMES NOW NEED A NEW CARD & FILING FRAUD ON THEM....

6 June 2025
Unprompted review
Rated 1 out of 5 stars

BODY COVERAGE FOUNDATION FROM MATCH COSMETICS

BEWARE - THEY WILL WITHDRAW ADDITIONAL FUNDS FROM YOUR BANK

I bought the Body Coverage Perfector light Radiance, Foundation brush, and Body Coverage Warm Radiance. I ordered on June 8, 2025 for $44.90. I messaged them on July 13 and received a general message back from Gerald stating:

Thanks for reaching out. I took a look at your order and confirmed
that it hasn’t shipped yet. I understand the delay is frustrating—our
team is currently working through a high volume of orders, which has
pushed some shipments back slightly.

Your order is being prioritized, and you’ll receive a tracking number
as soon as it ships. I’ll keep an eye on it and follow up if there are
any further changes.

Let me know if you have any other questions in the meantime.

Best regards,
Match Cosmetics Team

On July 15, I received an email saying it was shipped with my order number and you can view it. When I went to check the "view order," the web page it takes me to says it cannot be found. I went to the website and says the same as the web page cannot be found.

I checked my bank statement and they already took out the $44 BUT I noticed they took at additional $34.99 on July 2!! I called my bank and notified them immediately. I got refunded for the $44.90 & $34.99. I received new bank cards the last week of July.

On August 2, I received the package and my bank gave them the original $44.90.

I saw this website AFTER I purchased and saw similar stories to mine. I wished I reviewed this page before purchasing. Will be keeping an eye out for my bank statements in the future.

Also FYI - they DID NOT LABEL THE CONTENT FOUNDATION SO I DO NOT KNOW WHICH CONTAINER IS THE WARM RADIANCE VS THE LIGHT RADIANCE. THE BOTTLES ARE SMALL AND PRODUCTS LOOK THE EXACT SAME. WASTE OF MONEY AND ABSOLUTELY A SCAM!

PLEASE CHECK YOUR BANK STATEMENTS OFTEN.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

Unfortunately, there is no zero star option for rating. This company is awful. I believe it’s a scam. I ordered my product on July 4 never received any update. I finally emailed them on July 17 asking what the update was and all they said was that they were sorry for the delay. I still haven’t received anything. Today is August 3 no update no emails. I have requested a refund and I still haven’t received an answer. Do not order from this company!!!

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Not able to give a NO star rating

Not able to give a NO star rating. Absolutely furious with this company I believe to be a scam. I placed the order June 15th, have yet to receive my order. I waited a month then requested to cancel & refund my money. Took a while to respond, finally heard from a Gerald apologizing, refunded on 7/25/25. Thought I was done with them, today 7/27/25 get notified from credit card company another charge went through!! Now I am fighting with them all over again & it's almost August. Highly recommend not ordering from them. Wow worse nightmare ever!!

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I placed an order on May 25th with rush delivery and have yet to receive my order. I have emailed them many times with excuses for why they haven't shipped yet. Do not recommend ordering from them at all! Absolutely ridiculous!

25 May 2025
Unprompted review
Rated 1 out of 5 stars

Total scam, they won’t actually send you product

This company is a total scam. I placed an order and never received the product. When I tried to cancel and request a refund, not only did they refuse — they started charging me a recurring monthly fee.

I’ve contacted them multiple times, and each time they’ve brushed it off, claiming the original order (which I placed months ago and never received) is “already being processed.” No updates, no resolution, no accountability.

Avoid this company at all costs. They take your money and offer nothing in return — not even basic customer service.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Beware scammers

Beware! Scammers
Paid for my order never received it it’s been 3 months tried reaching out to them all you get is an automated message. I called my bank and they are investigating to revoke payment.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

I wish I would have read the reviews…

I wish I would have read the reviews before placing my order on July 4th. I honestly thought I was ordering from Westmore beauty, but when I realized my mistake I thought I'd give them a try anyway. I've emailed them twice with no response. Initial email confirms my order, but no follow up email showing my products have shipped. I'm now concerned that my account is going to have fraudlent charges based on others reviews. I will keep a close eye on my account, but as of today I STILL have not heard back from anyone. I did send an email to customer service thru their website telling them I want my money back; still waiting for their response. No beauty product is worth this hassle. I should have taken my own advice and read the reviews before purchasing. LESSON LEARNED!

4 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I ordered in June still no product! It's sad that a fake ass company can steal from people! They met the right one to steal from! Horrible.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

They have charged me 34.99 for nothing…

They have charged me 34.99 for nothing delivered. Then twice 29.99 a month for nothing. These thieves are ridiculous. They “can’t” recognize my e-mail, impossible to contact. I have been on the phone with my bank every damn month getting my money back from these people and they’re STILL charging me!!! Save yourself grief and DON’T ORDER FROM THESE THIEVES!

9 May 2025
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if possible

I would give zero stars if possible! I ordered almost 90 dollars worth of products on June 21, paid extra for quicker delivery. It's now June 9th and I still haven't received it. They're not replying to my inquiries? *******SCAM*******

10 July 2025
Unprompted review
Rated 1 out of 5 stars

no product/scam

I bought something from this company in the beginning of June. I never received the product, and they charged me 34.99 on June 27th when I didn't buy anything on that date.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered product on May 12

I ordered product on May 12, 2025. For 34.95. On Facebook. I have not received the product. It has been almost a month. Not only did I not receive the product but they charged me on June 6, 2025 for 29.99 for which I did not order. Now they have charged another 29.99 on July 4,2025. Through my Bank.
I requested my money back on all transactions 59.93 I also attached copies of bank withdrawals with date.
I have written this Company 4 times. And nothing. Tried to call 10 times goes to voice mail! Finally got the product after a month and 1/2. Omg 2 white tubes. Nothing like the product! Smells like lotion! BEWARE SCAM!!!

12 May 2025
Unprompted review

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