Matchcosmetics Reviews 105

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported not receiving their orders, even after waiting for extended periods. There were also frequent complaints about unexpected charges and billing issues, often for products they never ordered or received. People found the products, when they did arrive, to be of poor quality, not as advertised, or even incorrect. Reviewers consistently struggled to get refunds, with many attempts to contact the company proving unsuccessful. The customer service was widely criticized for being unresponsive, difficult to reach, and unhelpful in resolving issues.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report significant delays, with... See more

Product

People report negative experiences with product. Many consumers express extreme dissatisfaction, citing... See more

Payment

Consumers find payment to be negative, with many reporting unauthorized and fraudulent charges. Reviewers... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Customer communications

Customers consistently express frustration with the company's contact methods. Many report difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

Total scam. Ordered 6/2/2025, never received delivery. June 8, 2025 emailed the company, received 2 separate responses with completely different information. One, “we’re sorry, but just so back logged... See more

Rated 1 out of 5 stars

Not able to give a NO star rating. Absolutely furious with this company I believe to be a scam. I placed the order June 15th, have yet to receive my order. I waited a month then requested to cancel &... See more

Rated 1 out of 5 stars

Match Cosmetics is a Scam “company” , I never received items I purchased on 8/7/2025. (I’ll include order number attached to purchase which is 99862) Any and all attempts to contact this place to ge... See more

Rated 1 out of 5 stars

This company is a total scam. I placed an order and never received the product. When I tried to cancel and request a refund, not only did they refuse — they started charging me a recurring monthly... See more

Rated 1 out of 5 stars

You will wait forever for this product, because the company ships it from China via regular mail, and the customer service team is HORRIBLE. They performed a classic bait-and-switch, shipping me the w... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY! I never ordered anything- simply visited the site from a targeted ad and they got my cc information and charged my account multiple times a month for months. I emaile... See more

Rated 1 out of 5 stars

Zero stars!! I ordered what I thought was WestMore Beauty, turns out Match cosmetics used the same packaging and color. It took weeks 2 months to get the order, I paid $44.99 for the product. Match co... See more

Rated 1 out of 5 stars

Total false advertising and imposing as another company westmore beauty!!! Do not buy from this company.. they do not stand behind their product and they don’t email you back about return instructio... See more

Rated 1 out of 5 stars

I gave 1 star because I can’t give them zero! I paid for a product two months ago and after emailing numerous times I was told they would refund me, then they retracted and advised they cannot issue a... See more

Rated 1 out of 5 stars

Ordered on May, 31, 2025 and have yet to receive anything or notification of shipment progress. I have attempted to call and no one answers the phone. I have disputed the charge with my credit card a... See more

Rated 1 out of 5 stars

DO NOT !!!!!! NOT !!!! ORDER FROM THESE SCAMMERS WHO HAVE SEVERAL RUNNING WEB PAGES UP RIGHT NOW !!!! I CONTACTED META (FACEBOOK) AND ASKED HOW DO U SUPPORT A SCAMMING AD. CO ON YOUR PAGE???? THEY HAD... See more

Rated 1 out of 5 stars

Unfortunately, there is no zero star option for rating. This company is awful. I believe it’s a scam. I ordered my product on July 4 never received any update. I finally emailed them on July 17 asking... See more

Rated 1 out of 5 stars

ZERO stars. I wish I'd read the reviews before ordering but I thought I was ordering Westmore Beauty products. This company calls themselves West&Month. Their packaging is exactly like Westmore Bea... See more

Rated 1 out of 5 stars

I placed an order on May 25th with rush delivery and have yet to receive my order. I have emailed them many times with excuses for why they haven't shipped yet. Do not recommend ordering from them... See more

Rated 1 out of 5 stars

This company is a complete FRAUD, will make unauthorized charges to your account, you will not receive products, just a total scam. I notified them about unauthroized charges and kept getting the run... See more

Rated 1 out of 5 stars

Beware! Scammers Paid for my order never received it it’s been 3 months tried reaching out to them all you get is an automated message. I called my bank and they are investigating to revoke payment.... See more

Rated 1 out of 5 stars

Not even worth 1 star! I ordered this product in January. The product is not foundation, it is lotion...it has no pigment. The bottle looks nothing like as it is shown online. After sending emails... See more

Rated 1 out of 5 stars

Beware do not order from this company if I could give them a negative hundred stars I would I ordered one thing and I will not stop charging my credit card!! they’ve charged me twice this month! what... See more

Rated 1 out of 5 stars

I ordered match cosmetics the first time and received my product within two weeks. I ordered again on March 15, 2025 and have yet to receive anything. I have emailed them and they respond by saying th... See more

Rated 1 out of 5 stars

I was charged in June and again in July but NEVER received any products!!! I looked at them but after reviews thought that I did NOT order anything. Ii tried the phone # twice; however, just a re... See more

Rated 1 out of 5 stars

I wish I would have read the reviews before placing my order on July 4th. I honestly thought I was ordering from Westmore beauty, but when I realized my mistake I thought I'd give them a try anyway.... See more

Rated 1 out of 5 stars

Ordered 6/11/25 and it’s 7/4/25 no order, had a second charge on my account this morning for a product I never received! I’m disputing both charges with my bank and will never deal with this company a... See more

Rated 1 out of 5 stars

Match Cosmetics does not ship your order and will keep charging your credit card. SCAM! It is easily rectified if you report it to your credit card company. Don’t just give up.

Rated 1 out of 5 stars

They are a scammer they charge me $35 every month and I don’t get the right color that I place an order. Order in mid June didn’t get it 8 week later and charge me when I place an order and than July... See more

Rated 1 out of 5 stars

I ordered the Body perfecter on 6/28/25. Payment cleared my bank on 7/1/25. After several emails I have never received my order as of 8/13/25. They also have been charging me for a subscription @$34.9... See more

Rated 1 out of 5 stars

1st I want to say never got the chance to use the product. I ordered 2 corrector item and did not get the actual product I asked for. Messaged them for a exchange and they ignored that completely and... See more

Rated 1 out of 5 stars

I ordered on April 25 and just received on June 16. There were no updates and it's absolutely impossible to get a human to speak to. My first impression is that the bottle is cheap, white plastic... See more

Rated 1 out of 5 stars

I was alerted for potential fraud by my credit card company. Repeated attempts to charge my card monthly. Product, if received at all, was not product as advertised.

Rated 1 out of 5 stars

Just like the other reviewers, I wish there was an option for zero stars. I ordered at the beginning of August for a product that was repeatedly advertised on FB or IG and they charged me right away.... See more

Rated 1 out of 5 stars

Horrible company! Bots continually sending the same response. Charging weekly for a membership that was never authorized. Had to cancel my credit card and dispute 6 charges. Never received the prod... See more

Rated 1 out of 5 stars

I would give this so-called company negative starsif I could! DO NOT ORDER FROM THEM! I placed my original order in June and paid for expedited shipping. When I didn’t receive it in the time promised... See more

Rated 1 out of 5 stars

Worst thing ever. Sent a product that wasn’t anything they are selling had a different name and also the application brush they give you with your product was a kids brush and wa so pen and fake not w... See more

Rated 1 out of 5 stars

They have charged me 34.99 for nothing delivered. Then twice 29.99 a month for nothing. These thieves are ridiculous. They “can’t” recognize my e-mail, impossible to contact. I have been on the phone... See more

Rated 1 out of 5 stars

Placed an order, and never heard from them again other than they received my order. They are very sneaky posing as another company! I filed a claim with my bank! DO NOT BUY FROM THEM!

Rated 1 out of 5 stars

Charged my card- I never received product and emailed customer service and they charged my card AGAIN! Still no product. They said they were sorry and would refund me and send out product but never di... See more

Rated 1 out of 5 stars

An absolute scam. Paid allot of money and received a different product from China which costs $5.00 on temu and SHEIN . What is going on here. I am reporting them to my bank and try to get my money b... See more

Rated 1 out of 5 stars

I had the same experience as everyone else. It is a scam! The order took 2 months to arrive. The product was wrong. They made unauthorized charges to my card. They offered a 20% refund that they never... See more

Rated 1 out of 5 stars

I bought something from this company in the beginning of June. I never received the product, and they charged me 34.99 on June 27th when I didn't buy anything on that date.

Rated 1 out of 5 stars

DO NOT order from this company. You will not recieve merchandise and you will have a very hard time ever getting refunds, if you ever do

Rated 1 out of 5 stars

I ordered product on May 12, 2025. For 34.95. On Facebook. I have not received the product. It has been almost a month. Not only did I not receive the product but they charged me on June 6, 2025 for... See more

Rated 1 out of 5 stars

Would give 0 stars if possible. Ordered on 4/26, and after inquiring about its shipping status a week later I was given the runaround by "Gerald" in customer service. He claimed they were hav... See more

Rated 1 out of 5 stars

Total SCAM. Ordered a product thru Match on Facebook. On June 1st. Said 3-5 days USPS shipping. Today is June 27th and no word on shipping. They said they will message me when it ships. Never got a me... See more

Rated 1 out of 5 stars

I wish they had an option for zero stars. Ordered the end of July and they charged me right away. Have been charged twice more since then and haven't received any product. Now have to cancel my car... See more

Rated 1 out of 5 stars

If I could give a zero I would. I ordered on 6/8/25 it's now 6/19/25 and still no product. I've sent emails and contacted them through their site and nothing!!! No reply at all. I want my money back A... See more

Rated 1 out of 5 stars

This is a fraudulent scamming company. DO NOT GIVE YOUR CC INFO!!!!! They will charge you over and over without sending any product.

Rated 1 out of 5 stars

BEWARE - THEY WILL WITHDRAW ADDITIONAL FUNDS FROM YOUR BANK I bought the Body Coverage Perfector light Radiance, Foundation brush, and Body Coverage Warm Radiance. I order... See more

Rated 1 out of 5 stars

I placed an order and 1.5 months later I still haven't received my order. No response so far from email or phone message. It seems like a scam.

Rated 1 out of 5 stars

This company is a scam. I ordered in June still no product! It's sad that a fake ass company can steal from people! They met the right one to steal from! Horrible.

Rated 1 out of 5 stars

SCAM ordered my product on the 15th. It said it would be here in 3 to 5 days still not here. I've emailed the company 2 times with no response.


1.2

Bad

TrustScore 1 out of 5

105 reviews

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Rated 1 out of 5 stars

The worst product and 0 customer service

If there was a 0 star rating I would give them that. Everything about this company and their product is a scam. They don't care about customers and don't follow their own policy. You are wasting your time and money. I have waited 3 weeks to get the product, tried it once and it doesn't agree with my skin. I contacted them, they take weeks and several emails to answer and they offered me a 50% refund but I've never see it. Because they gave me the run around to have to wait for and approval, from a so called "Manager" and in reality I was starting over with someone else from the beginning a few different timrs. I've gotten nowhere and it has been 3 months. I'm so frustrated I'm beyond annoyed right now but I'm at the point where is not about the $$ or the aggravation anymore. Is about the principle. I've got the time so I'll make it my mission to write everywhere until they stop ripping people off!!!! This is not the right way to do business and this stuff is the worst product I have ever bought. If you want to buy the legit stuff get the Forever Bloom biomimic foundation.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Return Nightmare

Oh this company. I ordered the color match foundation and got one free. I get it, I see no difference and decide to return it. I email asking what I need to do to return...on January 25, 2025. I finally got a response on March 6, 2025. I'm told I can return it as long as it's within the 30 day window of purchasing lol well I didn't get an email until day 40 so now I'm S**T out of luck? Gerald tells me the delay in email response was due to distribution delays...what??? Well that makes no sense! And not my fault, but they won't extend their 30 day return. This company is a joke all around!

6 March 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD ALERT

I too bought the buy one bottle get one free. The website said there was a 100% satisfaction guarantee with 100% money back. I used the foundation one time and it broke my face out in red raised places. I emailed the company more than once before I got a reply, and when they got back to me they said they were sorry and hoped giving me a 50% refund. I used it once!!! Reporting to BBB and FTC.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

I ordered the 4 in 1 tone match foundation. It was a buy one get one free. I also paid $4.95 for expedited shipping. The order was placed on January 21, 2025 and received on February 18, 2025. It was shipped from Florida so it should not have taken that long even without express shipping.
I received 2 small white plastic bottles with computer printed labels, they were not sealed or in a box of any kind. Just placed in a bubble envelope. The product is a white cream that did not change in color as advertised. I have purchased foundation products that do change to match your skin tone. I thought that I was purchasing the same product that I had previously purchased. It definitely was not. I sent 3 or more emails and finally got a response from Gerald telling me that they would not refund my money due to the product not being in its original packaging. Which it was in the packaging that was sent to me. I even supplied him with pictures. The website also advertised Satisfaction Guaranteed. They do not. This is a scam and it needs to be stopped immediately somehow. There are a lot of people writing exactly what I encountered. They are making a lot of money and getting away with it.

18 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke! I bought the buy one bottle get one free. The website said there was a 100% satisfaction guarantee with 100% money back. I used the foundation one time and it broke my face out in red raised places. I emailed the company and when they got back to me they said they were sorry and hoped giving me a 50% refund. I used it once!!!

21 February 2025
Unprompted review
Rated 1 out of 5 stars

The only thing right about this product…

The only thing right about this product is I received it in a timely manner.
I wish I would’ve read the reviews before purchasing this product. I received my order pretty quick and within the same day tried the product. It does not do what they advertise it to do. It’s basically just a lotion. I contacted MATCH Cosmetics three different times, they finally responded the third time and asked for photos of the product that I received which I sent them and to date it’s been crickets. Nothing!! There is no information on their moneyback guarantee, there’s no way to find out what that is or how to start a refund process. There is also no way to leave a review which had I read, I would not have ordered the product. I was very disappointed in what I received and how they have handled my request for a refund. I didn’t pay much attention to what the bottle said, because it matched the bottles that were in the advertisement, but my bottle says Ee Hope!! What and who is that?!!
I just sent them another email so we'll see if they respond.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Please read this before ordering

Total scam! I asked for a refund because the product was not a foundation and provides absolutely no coverage. The email I received from them stated that to qualify for a refund, "the item must remain in its original, unused condition..." Do not fall for this scam. What shameless people!

22 February 2025
Unprompted review
Rated 1 out of 5 stars

I wish I read reviews before I bought it

I wish I read reviews before I bought this‼️They got me too ‼️taught me a real good lesson. I make mistakes but I learn from them. Never again ‼️everything the reviews say is all true‼️I threw it right in the trash‼️

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam! I wish I would’ve seen these reviews before giving them my money.
It’s just lotion.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would! Don’t fall for this junk! It’s white lotion and the company is robbing people out of money. One guy asked me to send picture of label and product and I did but never heard back after that!!!! Total scam!!!

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Well I only gave this a 1 star bc zero…

Well I only gave this a 1 star bc zero was not an option. Total scam. It's a cheap white lotion with no color at all. Left my face dry and flushed red with no make up qualities or coverage. I'll never fall for this kind of scam again. They should be ashamed of themselves...and like the many other reviews, no customer service response. I would not even use this as a moistirizer either, bc I do not trust what is in the bottles.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Can’t even believe I fell for this

Can’t even believe I fell for this. Not even worth the review. Only reason I’m leaving one is to warn others who might be considering this product. I got two small plastic white bottles that have watery lotion in them. Not a foundation, doesn’t change to match skin tone, doesn’t even moisten my hands let alone do anything for my face. There is nothing about the product I received that comes remotely close to what is being depicted and advertised! The label isn’t even legit. It’s printed on a sticker that’s all crumpled up. Whoever is selling this is making a killing off of a huge bait and switch scam. Reaching out for refunds or to make complaints falls on deaf ears and you won’t get a response. After researching several sites about this product, I ran across a woman who has proof that her live viral videos of the VERY LEGIT (and wildly growing popular) product “Forever Bloom” were stolen and used by this company “Match”. Which has been also going viral on social media sites as well. Also found proof that “Forever Bloom” is taking legal action against this company for several reasons.
DONT DO IT LADIES! Just don’t!

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Fall for This.

Took over a month. Label looks like it was printed in a high school class. First ingredient is water! Actually made my skin flush red. Turns out it’s an expensive moisturizer (fell for the buy 1 get 1 free) before you apply real color match makeup like Almay.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

What a rip off!

What a rip off!! I purchased 2 bottles from a BOGO deal. After waiting a month, it finally arrived and the bottles were a white package not what was shown when ordering. This did absolutely nothing for me as a foundation. There is no color match at all. I tried reaching out for a refund but have yet to hear back, so I did a dispute with my bank to get my money back. DO NOT waste your time with this product. Wish I could give it -100 stars!

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Not the “Match Cosmetics” you think…..

I received the 2for1 white bottles of something I thought was the real Match Cosmetics Company product.
It was others have said just a white cream in a pump bottle.
I tried to contact the company but it came back as undelivered no address available.
So much for a refund……

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Such a SCAM!

Such a SCAM!! It took almost a month to get the but one get one foundation. When I received the order it was literally 2 generic white bottles filled with a white moisturizer not foundation. It looks like someone printed out the labels on their home computer. The emails for proof of purchase have no info to call the company and there’s no info to be found on the 30 day money back. This is seriously overpriced moisturizer. Do not waste your time or money on this crap! If I could give a zero star I would. I hate lazy people/businesses who take advantage of consumers with stuff like this. Instead of doing honest work they scam people out of their hard earned money.

14 February 2025
Unprompted review

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