Mastercars Hitchin Reviews 

145
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Bought a Landrover Discovery Sport from Mastercars Hitchin in February 2022, it’s now May 2023 and have had the car 15 months and absolutely love it. Service from Tim was outstanding, couldn’t... See more

Rated 5 out of 5 stars

Tim was great to deal with. Patient while my finance was going through. Standard of preparation of his cars are a step above a main dealer with much more of a personal touch. My car was even delivered... See more

Rated 5 out of 5 stars

Most professional car dealer I ever seen and that's where I found my new BMW 5 series Touring . Car has been thoroughly checked and serviced by them.Tim has been very helpful,knowledgeable and what... See more

Rated 5 out of 5 stars

Absolutely 100% Recommend amazing service from Tim. He went out his way to answer any questions and was very helpful throughout the process. Car arrived looking incredible. Was super worried about buy... See more

Company details

  1. Car Dealer

Written by the company

Master Cars Hitchin Specialist used car dealer in Hitchin Hertfordshire selling Sports ,Prestige and Luxury cars since 1989


Contact info

4.8

Excellent

TrustScore 5 out of 5

145 reviews

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4.8

All reviews

(145)

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Rated 5 out of 5 stars

Tim was very helpful and personable

Tim was very helpful and personable. He took the time to get to know me and provide a personal experience. Delivery of the car to my home address was also great. The whole process was done quickly and efficiently.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Bought a lovely car from mastercars i…

Bought a lovely car from mastercars i am really pleased the car had a few minor car park dents and road chips and these were repaired without question and a full service mot and warranty provided. The customer service by tim was 1st class with all my questions answered quickly and efficiently the whole process was stress free and personal - would definitely recommend

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Master Cars Hitchin

I would refer Tim and Cameron to anyone looking for good quality and value for money on a car. When I collected my car it was spotless and lived up to all my expectation. They arranged my finance without any problems, the entire process was effortless.

12 December 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased my new car through…

I recently purchased my new car through Tim at Master Cars and I can not thank him enough with such a smooth transition. He was genuine with everything he advised me on and was amazing from start to finish.
I highly recommend. Thanks again, the car is fabulous :-)

10 December 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased a BMW from…

I recently purchased a BMW from Mastercars and Tim is by far the best car salesman I have ever met. He was not pushy, genuine, and gave relevant advice on some questions I had. I also had some questions around the infotainment system and a sales rep named Cameron contacted me to explain all the details of the infotainment system. It was truly a positive experience and I will buying my next car from them

2 December 2021
Unprompted review
Rated 5 out of 5 stars

Master Cars Exceptional Service

I would like to thank Master
Cars Hitchin for their excellent service they have been professional throughout the sale of my daughters vehicle.I can only say from the experience we have had , the way they have made this so simple and always available to answer any questions has been taken the stress out of the selling.
I would highly recommend this dealership without hesitation polite professional and honest thank you.

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Tim went the extra mile to accommodate my purchase. The handover was great and Tim explained everything clearly. The car had been cleaned to an exceptionally high standard and looked new! Overall extremely happy with Master Cars, Tim and my car.

1 November 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from Master…

I recently purchased a car from Master Cars Hitching. The car was advertised on Auto Trader and I enquired over the phone. As soon as I came off the phone having discussed the car with Tim I was confident in travelling to see it. Tim was accommodating , honest and it was a no pressure environment. Safe to say I’m extremely happy with the car and the service provided especially as it is being driven by son for his 18th birthday. Thanks Tim and Master Cars.
John K

24 October 2021
Unprompted review
Rated 5 out of 5 stars

Great service, would definitely recommend to friends and family

I came to Hitchin to look at a car I was interested in, Tim was very quick to respond to my enquiry and reserved for me. All of the details of the car were fully explained to me and Tim was fair with a price with a part exchange for mine. Day of pick up was made very easy, Tim went above and beyond to ensure I was happy with the car. Great service and would definitely recommend to friends and family.

14 October 2021
Unprompted review
Rated 5 out of 5 stars

Recently changed our family car with…

Recently changed our family car with Tim at Master Cars. Our new car is fantastic. It's top spec, in perfect condition and spotless. We paid our deposit on Friday and the car was delivered by Tuesday morning. I would definitely recommend and buy from them again in the future.

11 October 2021
Unprompted review
Rated 5 out of 5 stars

A great experience!

I looked long and hard for the perfect Porsche Boxster, and as soon as I stepped into the Master Cars showroom I saw "my car" .. it was sitting there gleaming! Tim was very friendly and not at all pushy. I returned with my partner a couple of days later for a test drive, and Tim insisted we both drove the car, not just me, and made the whole test drive experience very simple and un-rushed.
Shortly afterwards I put a deposit down to reserve the car knowing I would not be in a position to collect for a few weeks. Those weeks turned out to be a lot more than I had hoped (probably 8 weeks!) and Tim was totally fine with it, not giving me any pressure to pay for the balance and collect. When the day finally arrived the car was prepared to a good standard, the paperwork filled in quickly and I drove home a very happy man!

It is clear the standard of cars Tim has is very high. He obviously cares about what he is selling to his customers. So many dealers, large and small, try and sell anything to anyone, and blatantly lie on the adverts about the vehicle conditions, but Master Cars is not one of those places, and so I would not hesitate to buy another car from them.

27 September 2021
Unprompted review
Rated 5 out of 5 stars

5 stars

Best service I’ve had buying a car. Tim made the process super smooth and sorted all the finance process out for me, I would definitely recommend.

5 September 2021
Unprompted review
Rated 5 out of 5 stars

Buying/part exchanging

Friendly and efficient service with no pressure to buy!! Young guys working in the showroom were great and part exchanging my car couldn’t have been made any easier, so thank you Tim. Would recommend 100% and would definitely return when buying another car.

8 August 2021
Unprompted review

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