M.Manze Pie & Mash Reviews 

3,684
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the food, particularly the pies, mash, and liquor, often noting it tastes just like traditional offerings. Many highlight the product's delicious flavor, with some mentioning the high percentage of meat in the pies and the perfect consistency of the mash. The ordering process is frequently described as easy, and the delivery service is commended for being prompt, well-packaged, and arriving on time with clear heating instructions. However, some people were dissatisfied with the food quality, reporting dry pies, lumpy mash, and tasteless or unusually flavored liquor. A few other people also felt that the pies were small with little meat filling, and some experienced issues with delivery times or missing items in their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the careful and excellent packaging,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the exceptional taste and overall high... See more

Order

Customers consistently note positive experiences with order, praising the exceptional quality of items... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely arrival and excellent packaging... See more

Instructions

Clients share positive opinions on instructions, with many reviewers finding them clear, easy to follow, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more

Rated 5 out of 5 stars

The delivery was spot on and the food was absolutely amazing! The pie was packed with flavour, the mash was perfectly smooth and creamy, and the liquor brought everything together beautifully. It arri... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.4

All reviews

(3,684)

109 reviews in the last 12 months

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Rated 1 out of 5 stars

Short Delivery and No Apology

Our order was short of two pies (10 instead of 12) and one jellied eels instead of two. The five liquors was correct. I telephoned Manze to advise the shortfall and received no apology, advised they had photo evidence there was a delivery, had I taken a picture of the delivered parcel and just accusations. Eventually I was advised the manager would call me. No phone call. What did arrive was very good. Just disappointed at such bad customer service.
UPDATE: received email advising a refund will be sent. Thank you.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended brought my child…

Highly recommended brought my child hood home true EastEnd style to me here in Kent
I recently organised an EastEnd night for my husbands birthday as we are both Londoners so put in a large order for delivery to our home in Kent my order was absolutely first class from ordering to delivery everything was delivered well packaged arrived as requested and was absolutely fantastic thankyou manzes my husbands birthday was a big success food was just brilliant. Thankyou to DPD for first class delivery driver was exactly on time and very helpful.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Ask the order to be delivered on Thursday and it was , food was well packed and chilled , delivery to swindon wasn’t a problem and the food was lovely definitely will be ordering again 👍

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Loved my pie and mash dinner, just like Tower Bridge Road!

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow.
I was born and raised in Bermondsey but now live in Surrey, where there are no pie and mash shops.
I thoroughly enjoyed the pie and mash dinner and I have three more in my freezer. Don’t forget the chilli vinegar.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Had pies and liquor delivered to us in…

Had pies and liquor delivered to us in Cornwall x was delicious and have enough for at least 4 meals 🥰 used to live in Bermondsey London so do miss this but because we can get it delivered it’s solved the problem x

10 February 2026
Unprompted review
Rated 3 out of 5 stars

My better half ordered 4 mince beef…

My better half ordered 4 mince beef pies mash and liquor for our tea tonight.
Cooked as per instructions and looked awsome !!!
But unfortunately that was as far as I can say looked great tasted or should I say not tasted WTF was the flavor 😳
I must sat it was the most blandest food I’ve ever eaten mince beef pies no taste, liquor or whatever it was no taste. Mash tasteless
For £35.00 you’d expect a bit more !!!
Disappointed

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Tasteless

Our usual Pie and Mash shop stopped deliveries so we decided to try Manze. Placed a large order but the liquor was tasteless. Contacted to complain but no remedy offered. Also the pies were very inconsistent in colour and taste, some very dry inside. We won't be ordering or visiting Manze in the future.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Pie and mash

Even after following cooking instructions the pie bases were undercooked. The mash was lumpy and the liquor was utterly tasteless. I totally wasted almost £40 and definitely would not recommend.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed we had this as kids…

Very disappointed we had this as kids and was always great. We decided to order this online and was so disappointed hardly any meat in the pies and very dry the liquor was no where what it used taste like and an after taste will not order again.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Manze

Thank you Manze. Gorgeous pie and mash, just as I remember it. Excited to discover I can have it delivered. Chilli vinegar must get mentioned! You made an old London girl very happy 😃

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed My husband and l were brought up on Pie…

My husband and l were brought up on Pie & mash through our teenage year . We left London 45 years ago . We visit the city of London before COVID and went to the Manzies on Tower Hill Rd . Absolutely delicious. We ordered recently as we know live in Shropshire . What a horrible disappointment!!! No flavor in the stewed eels no taste what so ever in the liquor , pies very small with no flavor at all . Very sad and will not be ordering again . I brought enough to pop some pies and liquor in the freezer but we threw 4 pies and trays of liquor away . 😤

9 January 2026
Unprompted review
Rated 3 out of 5 stars

So disappointed !!

Very disappointed with my first order. The pies are small with very little meat filling and are quite dry with very little seasoning. The mash was okay but needed butter and cream added. I hadn't tried liquor before today but its not something I loved and I wouldn't reorder in the unlikely event I order again. PS 2 pies were barely enough for 1 and the pastry was not nice.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered for my parents 60th wedding…

Ordered for my parents 60th wedding anniversary meal and it did not disappoint. Excellent service from ordering to delivery. Food turned up well packaged and very chilled. Easy instructions for heating. Delicious!

8 January 2026
Unprompted review

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