Delivered on time by a very courteous person great service. But after contract time tower was left at our house for greater than 5 days causing a great deal of inconvenience having to lock away for s... See more
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Review summary
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Couldn’t deliver item on requested and stated available dates, website needs to be linked to what is actually available not just take your money and then let you down. Time is the biggest cost for the... See more
Company replied
The delivery of the turf cutter was ok albeit late to contract as I had paid for a priority delivery, prior to 1:30. The guy that delivered was very helpful and collection was on time. The issue I... See more
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Equitment arrived late in the day and currently waiting 2 month later for my £250 deposit back.
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Equipment Rental Agency
- Plant and Machinery Hire
About Mammoth Hire
Written by the company
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, United Kingdom
- 03330 384 944
- mammoth-hire.co.uk
1.6
Bad
528 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Extremely poor - avoid
Failed to deliver equipment despite being reassured, even late on the expected day of drop off, that it was on the way. We had tradespeople booked and had to make alternative arrangements. Huge waste of time and additional cost. Not easy to contact, gone completely silent on chatbot and email with regard to refund of hire costs. Will have to pursue a credit card chargeback.
1 April 2026
Unprompted review
Reply from Mammoth Hire
Hi John,
thank you for taking the time to leave your feedback – we’re really sorry to hear about the frustrating experience you had with your order.
It sounds like one of our suppliers let both of us down on this occasion, and we completely understand how inconvenient and costly this was for you, especially with tradespeople already booked. This is absolutely not the level of service we aim to provide, and we’d like the chance to put this right for you.
To help us look into what went wrong and arrange a full refund of your hire costs as quickly as possible, could you please send your order number and a few more details about your experience to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation or invoice if you’d prefer to speak with us directly.
We process many thousands of orders successfully each month, but we know that when something like this does happen - however rare - it’s incredibly disappointing. We’d really appreciate the opportunity to make this situation right for you.
Thank you again for your feedback. We hope to hear from you soon.
Kind regards,
The National Tool Hire Team
Dreadful communication
Dreadful communication!
Ordered a ladder for hire, an hour before the deadline of delivery they phoned to say they were unable to fulfil. Zero communication or heads-up that they were struggling, and the late notice left me entirely in the lurch.
I'd definitely avoid using them.
10 April 2026
Unprompted review
Reply from Mammoth Hire
Hi Alex,
Thank you for taking the time to leave your feedback – we’re really sorry to hear about the frustrating experience you had with your ladder hire.
It sounds like one of our suppliers let both of us down on this occasion. Having to call you so close to the delivery time with no prior warning is completely unacceptable, and I completely understand why it left you in the lurch. This doesn’t reflect the level of service we aim to provide, and I apologise for the inconvenience this caused you.
We process many thousands of orders successfully each month, but when something like this does happen – as rare as it thankfully is – we want to make it right. If you’re happy for us to look into this for you, could you please send your order number and a few more details about what happened to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation and invoice if you’d prefer to speak with us directly.
Once again, I’m sorry this happened and we’d really appreciate the chance to put it right for you.
Kind regards,
Bob Jones
Customer Experience Team
National Tool Hire
Abysmal service
Arranged and paid for hire of a table saw, to be delivered to home address. During the day it was due to be delivered I received a message saying it would not be available. If I wished to have a new date I had to reply by 1500 that day. I did so, but have heard nothing since. I have attempted to communicate on live chat, to ensure a record is kept, but have received only automated responses. I have cancelled the order and have still had no response. I shall be applying to the Small Claims Court if they do not return my payment.
I wonder how much of this business actually exists?
There has been a long and apologetic response to this review on Trust Pilot (and therefore very visible) but no reply at all to my messages direct to the company.
There was a slightly happier ending to the saga. A message arrived from Mammoth to say a refund had been sent. A full refund was received. The company could have been considerably more communicative at all stages of the failed hire. No equipment was supplied and customer service was way below anything that might reasonably be expected. While the full refund restores my financial loss it does not restore my confidence in the company.
31 March 2026
Unprompted review
Reply from Mammoth Hire
Dear Roderick,
Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about the poor experience you’ve had with your table saw hire.
This is clearly not the level of service we aim to provide, and I completely understand your frustration — especially with the lack of follow-up after you tried to rearrange the delivery and then cancel.
It seems on this occasion one of our suppliers let both of us down and this reflects badly on us and is inconvenient for you too. I note your comment about your cancellation and have passed it on for immediate action.
We process many thousands of orders successfully each month and something like this — although very rare — can sadly happen from time to time. We would like to be able to put this right for you.
To help us investigate and resolve this as quickly as possible, could you please send your order number (and any other details about the order) to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation or invoice, and our team is there to speak with you directly if that’s easier.
We really appreciate you bringing this to our attention and hope to turn this around for you.
Kind regards,
Bob Jones
Customer Experience Team
National Tool Hire
Been trying to hire a machine from…
Been trying to hire a machine from Tavistock Devon e mail sent 3 day ago and again 9th nobody cant be bothered to answer. No phone number, have given up gone elsewhere
7 April 2026
Unprompted review
Reply from Mammoth Hire
Thank you for taking the time to leave your feedback – I'm really sorry to hear about your frustrating experience when trying to hire from somewhere local to Tavistock.
We completely understand how annoying it is to send emails and not get a reply, especially when you're trying to get a machine sorted.
We successfully process many thousands of orders every month, but when something slips through the net like this – as rare as it is – we really want the chance to put it right for you.
Going forward, the easiest and quickest way for most customers is to book and pay directly online. We’ve worked hard to make the process simple and seamless, and we’re one of the few companies that can offer this service right across the UK.
Thanks again for your feedback – we hope to hear from you soon so we can make this better.
Scammers
Scammers, take your money then message you a couple days before asking for photo ID and then never respond.
We specifically asked for a certain day delivery, since I had no comms I called them the day before to confirm they were coming and they said they wouldn’t be able to, don’t use this company!
2 April 2026
Unprompted review
Reply from Mammoth Hire
Hi Aarob,
I'm really sorry to hear about your disappointing experience with us – that's not the service we aim to provide, and I completely understand why you're frustrated.
We are always very clear at the point of booking that photo ID is required for all hires, for security and safety reasons, and unfortunately we can't release equipment without it. That said, it sounds like there was a breakdown in communication around your delivery date, and we’d like to look into exactly what happened with your order.
Could you please send your order number (and any other details about what went wrong) over to MyExperience@NationalToolHire.co.uk
Our customer experience team will personally review it and get back to you as quickly as possible.
You’ll also find our direct customer service phone number on your order confirmation and invoice if you’d prefer to speak to someone straight away.
We successfully complete many thousands of hires every month, but when things do go wrong (as rare as they are), we genuinely want the chance to put them right. I hope we can still turn this around for you.
Thanks for taking the time to leave your feedback – we really appreciate it.
Best regards,
The National Tool Hire Team
AVOID AT ALL COST
Issues from say one.
Was not delivered on expected date had to email 3 times to get an answer eventually was delivered 3 days late which cost me extra in labour.
I was told i would be refunded the days that i had lost, i did not receive a refund!
I have now emailed 6 times asking about my £500 deposit that has not been sent back although the digger went back in perfect condition. So i am now down £500 + £58 for late delivery. I have contacted their customer service now 9 times now in total with no response
I still receive no replies to my emails, i don’t believe this company is working with good intentions they will take any money they can get their hands on. AVOIT AT ALL COST!!!
9 March 2026
Unprompted review
Reply from Mammoth Hire
Thank you for taking the time to share your experience – we’re truly sorry to hear how frustrating this has been for you.
We understand how disappointing it is to have a delivery arrive three days late, incur extra labour costs, and then face ongoing difficulties getting your promised refund and deposit returned. That’s not the level of service we aim to provide, and we’d like the chance to put this right for you.
We process many thousands of orders successfully each month and situations like this, although very rare, can sadly happen from time to time. To help us investigate and resolve your case as quickly as possible, could you please send your order number and any other details about your hire to MyExperience@NationalToolHire.co.uk
A direct phone number for our customer service team is also available to you on your original order confirmation or invoice, and we’re happy to speak with you directly if that’s easier.
We appreciate you bringing this to our attention and look forward to sorting everything out for you promptly.
Best regards,
National Tool Hire Team
Only put one star as does not allow 0
Only put one star as does not allow 0. Awful company avoid at all costs!!!!
1 April 2026
Unprompted review
Reply from Mammoth Hire
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your disappointing experience and that you felt the need to leave such a low rating. We always aim to deliver excellent service, so this is disappointing to read.
To help us look into this and put it right for you, could you please send details of your order (including your order number) to MyExperience@NationalToolHire.co.uk
You'll also find a customer service phone number on your order confirmation or invoice if you'd prefer to speak with us directly.
We process many thousands of orders successfully each month, so situations like this are very rare, but we’d still like the opportunity to make things right for you.
We hope to hear from you soon.
Best regards,
The National Tool Hire Team
Don't waste your time and money!!
Don't waste your time and money with this company. Ordered an item for a set day. Later had a call a few days later to say they couldn't delivery the day i requested and would need to be the following week. Then received the item which was faulty after 4 days of use, and then refused to part refund me for the days it was faulty. All they care about is taking your money. No customer service and a nightmare to get hold of. I've now realised theres so many really good honest companies to hire from than this shameful company! Stay clear!!!!
18 March 2026
Unprompted review
Reply from Mammoth Hire
Hi John,
Thank you for taking the time to leave your feedback – I'm really sorry to hear about the frustrating experience you had with your order.
I can see you had 8 interactions with our customer service team throughout the process, and that the item unfortunately stopped working on the very day it was due to be collected. I
also note that we did compensate you for that day.
I completely understand how disappointing it must have been, especially after the delivery was already delayed from your original requested date.
We process many thousands of orders successfully each month, but I appreciate that when something does go wrong and how it can leave a very poor impression.
That's not the standard we aim for, and I'm sorry we fell short in your case.
Hopefully you feel we have in some way put this right for you?
If you're open to it, please reply to this review or contact our team directly with your order number and we'll personally look into what more we can do to make this better for you.
We value your honest feedback and hope to turn this around.
Kind regards,
Bob Jones
Customer Experience Team
AVOID!!!
I ordered a digger for delivery on Friday. Was told over phone I could submit drivers license as proof of address. Emailed all required information across. Heard nothing back from them to say any issues. Phoned on Friday afternoon to check when it would likely be delivered. Was told order wasn’t processed and they would escalate to manager for same day delivery. Waited a hour or so then called back. Was told manager would phone. I then received a email to say ordered wasn’t processed because I hadn’t provided proof of address despite being told drivers license was appropriate. Still waiting on a refund.
27 March 2026
Unprompted review
Yet to receive Aerator a week after initial Hire
Happy to take my money for the hire. I select a date. I get a call 1 day before the date advising "no aerators due to time of the year. We can deliver next friday."
I take a day off on the friday after already losing a weekend with a ton of soil on my drive. I receive an email, not a call to say:
Good morning,
Unfortunately we are struggling to get a hold of the Petrol Lawn Aerator for delivery today. We can continue to try and source & advise the earliest possible dates. Due to the time of year the suppliers do currently have wait lists and have been advising that is it best to check back in daily to see if they have had any kit returned.
Please let us know how you wish to proceed?
Kind regards,
Kelly
If you cannot source the tools, why are you taking money? Why are you promising dates? Why are you emailing people on the day or calling the day before with this sort of ridiculous excuse.
Avoid at all costs!
27 March 2026
Unprompted review
still waiting for a refund of £300…
still waiting for a refund of £300 after 3 weeks of returning item in perfect condition
this is the worst company i ever dealt with by a mile
26 March 2026
Unprompted review
1 star is too much!
1 star is too much!
**DO NOT ORDER THROUGH THIS COMPANY**
Booked and paid for same day delivery of a scaffold tower. When i opened a live chat a couple of hours later for an eta i received a snotty message informing me that i had just been sent a ticket by her colleague but wouldnt discuss anything with me.
The ticket advised it wasn't going to be a same day anymore but they could do a next day so i had to accept this but requested an early delivery which i was advised it would be. The next day came and a few hours in i called and started a live chat again, on the live chat i was apparently next in the queue for over 2hrs and i called several times, Natasha said she was calling the delivery team to get me an ETA and would get back to me, then i received another service ticket via email to say she had raised a ticket for them to reply to me. It has been 4 days now since this was ordered and i have had neither a response nor a scaffold tower delivered. I have emailed asking for a refund but my expectations are low on this. I have ordered another through B&Q.
19 March 2026
Unprompted review
Took my money
Took my money, due delivery today. Absolutely no communication and a chatbot that doesn’t reply.
I want my money back!
23 March 2026
Unprompted review
Ladder never arrived
I order a set of ladder 2 weeks in advance cost me 71 pounds, the ladder never turned up.
Made me look like a mug, I had to use the customers ladder.
Lost me 3 days of work.
I will never be ordering from this company again.
13 March 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Absolutely abysmal service
Absolutely abysmal service. It would be easier and after the amount of my time they have wasted, cheaper, to have boufht the tool I needed and arranged transport from one end of the country to the other. I would rather poke a rusty nail in my eyes than use this company again.
12 March 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Hired a chipper
Hired a chipper, didn't turn up. Quick to take your money, apparently will take a few days to return it. Certainly will not be using them again. Poor communication throughout
13 March 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Beware of hidden charges!
I wanted to hire but the website did not make clear VAT was to be added & also right at check out after entering all my details they added damage waiver for £16.00. + VAT. Not good enough. Be transparent about charges BEFORE checkout
10 March 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Order never fulfilled
Rented a dehumidifier which never turned up. Still waiting for my refund a week later so have to go through my credit card company now to get refunded.
Definition of a scam company,.
4 March 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
There are an intermediary and do not…
There are an intermediary and do not have the equipment on site. I booked a stump grinder for two days couldn't return the grinder to a store so had to pay for an extra day and wait for it to be collected by the real tool hire company. Within the first minutes of using the grinder I clipped a car tyre as I tried to grind away a rootball. I immediately stopped to check the machine and noticed there was a tooth missing from the wheel. I couldn't use the machine after this. The tooth is a consumable part that gets replaced when it is worn down and cost in the region of £11. Mammoth Hire retained my full £200 deposit. Avoid at all costs and go directly to a genuine tool hire company.
23 February 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan.
Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further.
Please remember to include your Name and Order Number.
Regards
NTH Customer Service Team
Absolutely atrocious service
Absolutely atrocious service. Placed an order on Friday for the same day collection of the tool needed. Paid £17 extra to do so, after all the add ons the bill came up to nearly £200 for a tool that allegedly cost £70 to hire. Got an email confirming order with aline ‘non refundable’ at the bottom of it. They never confirmed the address where the order was meant to be collected from, they never been in touch to say it can be collected. Friday went by and after 4 o’clock (they allegedly close at 5), I requested a full refund as it was clear it wasn’t happening. But how to request a refund when a company does not have a phone number, their live chat is run by a bot and they still have not responded to my email asking for Money back until Monday evening?
I only now looked at trust pilot and google reviews and no wonder everyone is messaging here, as they cannot get through anywhere else to get their money back. The company is a scam and a waste of time - making you believe you will complete the jobs you had planned in time, where they have no intensions of even letting you hire the tools.
AVOID AT ALL COST
2 March 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further.
Please remember to include your Order number.
Regards MH Customer Service Team
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