Maison and Garden Reviews 

640
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful garden furniture, highlighting that the products are exceptionally sturdy, well-constructed, and feature lovely colors and attractive designs that suit any outdoor space. Buyers often mention that the ordering process on the website is simple, and purchases arrive safely packaged and right on schedule. Furthermore, many people find the assembly of tables and benches to be remarkably straightforward and manageable. However, some customers also noted frustrating issues with missing promotional items like plaques or experienced unexpected delivery delays with couriers. A few individuals felt that certain aspects of the shipping and transport process could be noticeably improved.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the sturdy and well-made... See more

Delivery service

Consumers find delivery service to be generally quick, prompt, and well-packaged, with many praising the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, sturdy,... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. Many... See more

Service

People report positive experiences with service, highlighting professionalism and fast delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(640)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two great benches

Two great benches - really nice quality and they look good. The only thing that could have made it better would be providing details of how to return the blue pallets it was delivered on (but google fixed that)!

28 April 2025
Rated 5 out of 5 stars

Large Bench Order

Great company to deal with.
Ordered a large number of Winawood benches and they were dispatched promptly and everything was very well packaged. Liaised with customer services often throughout the process and they have been excellent.

17 April 2025
Rated 5 out of 5 stars

This is the second Winawood bench I…

This is the second Winawood bench I have purchased from Maison and Garden. Again I received excellent communication and Customer service - the bench arrived within 4 days working days. There was a problem with the plaque (entirely my fault), quickly resolved through a couple of calls to Alison and Christina - exceptional Customer Service- I am absolutely delighted with the quality and price.

19 April 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great product. The chair is so comfy that this is actually our second chair, for a different part of the garden. We love the fold down feature of the seat for easy storage.
I would recommend spraying a wax oil on the joins etc, just for extra precautions against rusting if left outside.

17 April 2025
Rated 5 out of 5 stars

Great bench, great experience

I ordered a 3 seater bench in green which arrived promptly, in great condition and was easy to put together although I did need another pair of hands as it is quite heavy to put together single handed. All in all a great experience and one happy customer.

2 April 2025
Rated 5 out of 5 stars

Adirondack chairs

Great product! Hard to tell it’s not wood. They look fantastic and are great value for money.
Also super easy to assemble!
Thanks !!

1 April 2025
Rated 5 out of 5 stars

A very positive customer experience!

We recently purchased 2 lovely Adirondack chairs from Maison & Garden. Unfortunately, not the best courier experience (3rd party), but the team @ Maison & Garden stepped up to resolve issues proactively and professionally. Overall a very friendly and positive customer experience and we would recommend them highly.

7 April 2025

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