MYS Reviews 

66
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Been waiting since January for an order. It has supposedly been in transit in my country since 21 Feb. Its now 9 March. No feedback at all from queries sent. Would like answers or money back.

Rated 1 out of 5 stars

I ordered a t-shirt from this company after seeing it advertised on Instagram (against my better judgement because I liked the message). Took over 3 weeks to arrive and it shipped from China. It arriv... See more

Company replied

Rated 1 out of 5 stars

Material was not as advertised. Shipping states 5 working days to arrive when it actually takes close to 3 weeks to arrive. Website makes it appear that it's a US based company but is actually based o... See more

Company replied

Rated 4 out of 5 stars

I ordered a sweatshirt for my grand daughter. Customer service was very helpful when I had a bit of trouble placing the order. My grand daughter loved her Sweat Shirt! My only suggestion would be tha... See more

Company replied


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1.7

Bad

TrustScore 1.5 out of 5

66 reviews

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1.7

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(66)

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Rated 1 out of 5 stars

Awful items

Order 2 tops said they were cotton. It has taken 4 weeks to arrive and the cheapest junk possible used. This is a total scam, DO NOT WAS YOUR MONEY!!!

13 July 2022
Unprompted review
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Reply from MYS

Hi Amy! We deeply apologize for the unsatisfactory experience. Could you please send us an email through support@madeyousmile.co for our Support Team to look into your order? Thanks!

Rated 2 out of 5 stars

Poor quality

Made out they were from USA but shipping was from China. Stated that the t-shirts were 100% cotton, one of them was the other is basically nylon plastic and so cheap and tacky.
Sizing random. Complete scam do not buy so expensive for what they are.

13 July 2022
Unprompted review
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Reply from MYS

We deeply apologize for the unsatisfactory experience. Could you please send us an email through support@madeyousmile.co for our Support Team to look into your order? Thanks!

Rated 5 out of 5 stars

Good customer service

I've had a good experience with the company not sure why I am seeing different reviews from others. Although I got my order in 12 days which is not that bad, their customer service is tops! Love my shirt also..

12 July 2022
Unprompted review
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Reply from MYS

Thank you very much for the feedback! We really appreciate it :) Let us know if you need anything else and we'll gladly help out!

Rated 2 out of 5 stars

Am I the only one who actually received…

Am I the only one who actually received my order? It took almost 4 weeks but finally came. I want to return for different size or refund but afraid to - I'll probably not get either and will lose my $$. I seldom order from fbook ads or unknown companies and all these reviews confirm why. Buy USA.

12 July 2022
Unprompted review
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Reply from MYS

Hi Dori! One of our Customer Support members will be emailing you shortly about the return process. Thank you!

Rated 3 out of 5 stars

Customer service is quick to respond…

Customer service is quick to respond via email. The dress I received was adorable but USA sizing is questionable. I have followed steps to get another dress we shall see if I receive it. It did take a long time to arrive but again customer service was quick to respond.

11 July 2022
Unprompted review
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Reply from MYS

Hello Sandra,

Thanks for the feedback.

For this concern, you can email us to make a follow-up on the dress. The support will assist you with your concerns or issues.

Rated 1 out of 5 stars

I ordered 2 shirts on June 25th

I ordered 2 shirts on June 25th, I received an email stating I would receive the shirts within 1-7 days but still haven’t received them. Cannot get to the “contact us” as it doesn’t go through. Sadly I think this site is a scam! BEWARE!

9 July 2022
Unprompted review
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Reply from MYS

Hello Kelly,

I apologize for the inconvenience. Our contact email is - support@madeyousmile.co please make sure it isn't .com

We reply to emails 24-48 hours. If you need assistance with your package, please email us and the support will assist you.

Thank you.

Rated 1 out of 5 stars

Ordered 2 shirts and still nothing…

Ordered 2 shirts and still nothing. Would love my money back, but have yet to get an answer through email & the phone number never has anyone pick up. Annoyed that I spent my little bit of shopping money on something that ended up not being fake. I usually do my do diligence in looking into companies and this is a lesson in never allowing that to happen again. Will I ever see my money? Or the product?

9 July 2022
Unprompted review
MYS logo

Reply from MYS

Hello,

I apologize for not giving any updates regarding your order. Our support team replies to emails within 24-48 hours. Please send an email to support@madeyousmile.co

Thank you.

Rated 1 out of 5 stars

scam

Messaged support and asked for a refund after getting a fake tracking number. They sent an email that day saying that they refunded me (July 1,2022) and i messaged again TWICE to see when it would be back in my account and they have not replied at all. Maybe they’ll finally reply to this and let me know when I’ll be getting my refund. Also, the customer support number doesn’t work!!!!

5 July 2022
Unprompted review
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Reply from MYS

Hello Brea,

Thank you for providing your order details.

We really apologize for the inconvenience but a Customer Support Team Member will contact you shortly. Thank you!

Rated 1 out of 5 stars

Scam. Do not buy.

Advertised a cotton quality brand shirt but I received a nylon piece of junk. Took three weeks to arrive from China, too. Total scam.

1 July 2022
Unprompted review
MYS logo

Reply from MYS

Hello Gretchen,

We sincerely apologize for the inconvenience and that you were not satisfied with the apparel. Although we posted the material used for the clothing on our website. The support team is also trying to resolve this issue for you via email.

Rated 2 out of 5 stars

took forever to ship, bad quality

The shirt took forever to ship. I did get a discount to take my negative review about the late shipment down. I finally got the shirt today and it is horrible quality. Very thin, stretchy, almost silky material. It is also very boxy. I will probably never wear it. Definitely regret buying it. The only reason I gave it two stars is because the decal on the shirt looks fine and they reached out when I left the first negative review.

18 June 2022
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Reply from MYS

Hi Lauren! So sorry that you weren't satisfied with your order. To get a return, could you please send us an email through support@madeyousmile.co? Our team will get that sorted out for you :)

Rated 1 out of 5 stars

BEWARE: Made You Smile is a SCAM

Made You Smile is a scam company that says their based in the US and ship from the US but then provide you with fake tracking information that originates in China. They send you emails telling you that your order has been processed and that it has shipped (three different emails over the course of two days all saying that your order has been picked up from the retailer and is currently en-route to you), but when you check back -- after three weeks of radio silence since the initial emails were sent -- asking why your tracking link doesn't work and where your package is, they tell you that your order has actually been backordered and will ship by the end of the month, and when you counter them and ask why they would send you emails telling you that your order has been processed, packaged, picked up by the carrier and shipped, their customer service attacks you, tells you that this is exactly how all online retailers operate, and insists they did nothing wrong, never lied, and are not a scam. They did finally come back with a refund, and I will be watching my statement like a hawk to see if it ends up actually going through, but I am willing to bet that it won't go through and we'll end up having to dispute it with the credit card company. But, the bright side of that is that in disputing it with Mastercard as a scam, they'll at least flag the company as such, which will hopefully prevent others from losing out on $50 or more.

9 June 2022
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Reply from MYS

Hello Heather! So sorry to hear about your experience but we can assure everyone that we are not a scam. We have already delivered a thousand apparel to different of customers worldwide, in which you are more than welcome to check our social media pages for customers who have gotten our products. We also believe that you already got your refund within the agreed timeframe. Overall, thanks so much for your feedback, truly appreciate it!

Rated 1 out of 5 stars

Didn’t process anything but payment

I reached out several days after my expected delivery date in regard to not receiving order. Once I received a response it was that my order had never been processed. My payment sure processed immediately though. Still waiting to receive the items. I had to get different gifts for those girls so not really sure what I’m gonna do with them when and if I receive them.

8 June 2022
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Reply from MYS

Hi Kris! So sorry to hear that you haven't gotten the order yet. Please send us an email through support@madeyousmile.co to get it sorted out. Thank you!

Rated 1 out of 5 stars
MYS logo

Reply from MYS

Hello Jennifer! So sorry to hear that you haven't gotten the order yet. We believe our Support Team has gotten back to you regarding the order, could you please get back to them to get the matter sorted? Thanks!

Rated 2 out of 5 stars

Well I cannot comment on the actual…

Well I cannot comment on the actual product, because I have not received it yet (order placed May 23, 2022), however when I inquired about the delay, the response was quick. They stated a delay in production due to demand. Customer service has been good.

Also please note product ships from China.

7 June 2022
MYS logo

Reply from MYS

Hi KC! So sorry to hear that you haven't gotten the order yet. Please send us an email through support@madeyousmile.co to get it sorted out. Thank you!

Rated 1 out of 5 stars

Didn’t get my shirt

SAYS is shipped on may 26. No shirt. No contact us info on the website.

4 June 2022
Unprompted review
MYS logo

Reply from MYS

Hello Beth! So sorry to hear that you haven't gotten the order yet. Please send us an email through support@madeyousmile.co to get it sorted out. Thank you!

Rated 4 out of 5 stars

Adorable Sweat Shirt

I ordered a sweatshirt for my grand daughter. Customer service was very helpful when I had a bit of trouble placing the order. My grand daughter loved her Sweat Shirt! My only suggestion would be that MadeYouSmile should clearly state that, with supply chain problems, deliveries may take longer than expected.
Judy Feldstein

18 May 2022
MYS logo

Reply from MYS

Hello Judy! We appreciate your feedback so much. :)

Rated 4 out of 5 stars

Good order

Delivery time was 3 weeks to Ontario Canada, so not bad. Good communication. However material quality of the hoodie was not what I was expecting, but okay. Will be good for fall and early spring wear.

14 May 2022
MYS logo

Reply from MYS

Hi Nancy! Thank you very much for your feedback. If there's anything else that you need, feel free to let us know :)

Rated 4 out of 5 stars

Thinner than I was expecting

I really like the hoodie I received, though the material is a little thinner than I thought it would be.
Buying it was a pretty smooth & easy process & it arrived pretty quickly.

13 May 2022
MYS logo

Reply from MYS

Hi David! Thank you for your feedback! We very much appreciate it :)

Rated 1 out of 5 stars

Still don't have my product

I ordered a t-shirt for my husband on April 26th and still don't have it (May 8th).

8 May 2022
MYS logo

Reply from MYS

Hello Lauren! We believe we have gotten back to you regarding your concern. Have you replied to our Support Team? If not, we'd greatly appreciate it if you can email support@madeyousmile.co. Thanks!

Rated 5 out of 5 stars

I love my new Madeyousmile shirt!!!

I love my new Madeyousmile shirt!!!
Just anxious for more sayings and more colors to choose from. I can understand running low on the more summery colors.
The shirt I have is a vibrant shade of blue.

Made Me Smile 😃

Jacki

8 May 2022
MYS logo

Reply from MYS

Hi Jacki! Thank you so much for the review :)

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