Been waiting since January for an order. It has supposedly been in transit in my country since 21 Feb. Its now 9 March. No feedback at all from queries sent. Would like answers or money back.
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I ordered a t-shirt from this company after seeing it advertised on Instagram (against my better judgement because I liked the message). Took over 3 weeks to arrive and it shipped from China. It arriv... See more
Company replied
Material was not as advertised. Shipping states 5 working days to arrive when it actually takes close to 3 weeks to arrive. Website makes it appear that it's a US based company but is actually based o... See more
Company replied
I ordered a sweatshirt for my grand daughter. Customer service was very helpful when I had a bit of trouble placing the order. My grand daughter loved her Sweat Shirt! My only suggestion would be tha... See more
Company replied
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I wish I would have read these reviews
I wish I would have read these reviews. This company is a complete scame. They send completely different shirts than advertised...crappy nylon material. Then to return it, you have to ship it somewhere in Asia that costs a fortune.

Reply from MYS
All the other reviews are accurate
All the other reviews are accurate. Can't even write a review of the tees on their website because they know it's BS. Shirt is a cheap material with only a small "s" tag, nothing with their logo. Cheap nylon material. Stitching is already falling apart and I just took it out of the bag. It is the exact type of $5 shirt you would receive from Zaful or Shein. How DARE they claim the tees were ever worth $50.00! THERE IS A REASON THEY ARE ALWAYS ON SALE!!! I will be sure to write as many bad reviews on any place I can find. Don't even waste your time
Their address is in Massachusetts USA, by the way. Meaning they knowingly outsourced all of this from whatever foreign country, which most likely exploits their workers. Funny their tees are political and then they choose to be part of the problem.
SHAME ON YOU MYS!!!

Reply from MYS
Scam all the way
I should have checked the reviews before placing my order (damn you Instagram!) This company is a scam. The USA base is a front, the company is based in China (note that their VOTE designs are made in a country where there are no free and fair elections). They put a tracking number on the order when the item is not yet made. After waiting 10 days, my tracking was still showing that the order has not been processed. I contacted costumer service, who said that they had to order materials for making this batch of orders and they did not have an estimated shipping date. Asked for a refund but don't trust receiving it. The experience definitely did not make me smile. Not cool.

Reply from MYS
Late order
I ordered a shirt on 7/9 and still have yet to receive it. The confirmation email stated that I would have my product within one week of shipping and there has been no communication from this company regarding my late items. I'm no longer looking forward to receiving this item anymore based on the reviews of the quality of the shirts.
I would give 0 stars if I could
I would give 0 stars if I could. This company is a scam. Making tons of money off of false advertisement. I too received a shirt that looked nothing like what I purchased. The fabric is completely different than what is shown in their photos. The sizing is also way off. The shirt is gigantic. I was told that the return would be $20 when the shirt costs $25. They are 100% aware that they are running a scam. This is an American business with a Chinese warehouse? Give me a break. Do not purchase anything from this company. I now own a $25 pajama shirt.

Reply from MYS
From China and shipping is forever
They claim to be a US-based company but everything is shipped from China. They refuse to give a refund for an order not yet arrived that was purchased over a month ago. The shipping information is also based in China so I have no idea when this order will arrive. Another instagram/Facebook scam.

Reply from MYS
I was lied to!!
I wish I had seen the reviews when I ordered from this company. DO NOT ORDER FROM THEM!!!! I ordered 2 shirts in the beginning of June. Shortly after I ordered I received a shipping notification. The shirts are from China (which is interesting since in their FAQ’s section they clearly state they are a US business). So I waited… and waited. I followed my package on Shopify and it was stuck in China. I reached out to Customer service and was told “Your order is still being processed for shipping and labeling. There was a slight backorder as we did not anticipate for more orders to come in than normal which disrupted our normal production and delivery schedule. Our sincerest apologies again for the inconvenience and hoping for your kind understanding.”
That was a total lie. I waited another week and a half and messaged them that I wanted to cancel my order (if the response from customer service was to be believed, my order still had not gone out) three days later I received a response that the order had gone out and was finally in the US (which is strange since the other person said it wasn’t). I would love to review the quality of the product but I STILL HAVE NOT RECEIVED IT!!!!
This company blatantly lied to me. Even if the product is amazing (I’m not getting my hopes up) it’s not worth being lied to and having to wait this long for an order.
EDITED TO ADD: I finally received my shirts (2 months to the day after I ordered them). They are a super thin rayon material. PURE GARBAGE!!!
Oh, and the company did reach out to me. They offered me a 30% refund if I agreed to take this review down. Good to see that they will bribe people to take down reviews instead of just offering quality customer service and good products.

Reply from MYS
Awful product. Terrible returns
Awful product. The image on the website is nothing like what you get. It’s cheap and not well made. When I asked for a refund they told me I would have to return it to China which costs $15-20. If I had read these reviews I never would have purchased from them.

Reply from MYS
Negative 5 Stars
If I could give negative stars I would. I waited over a month for two shirts that look NOTHING like the images on the site. Basically, take two faux Under Armor shirts and iron on the statement. I would only wear to work out or sleep in. Not a vintage cotton tshirt in any capacity. A bunch of strings are hanging from one of them as well.
I could’ve gotten two shirts from Etsy 4 weeks ago and the quality would’ve been great.
Really love when you are taking advantage of people trying to support really important causes and messages. So gross.

Reply from MYS
Update
Customer service reached out and are sending a refund, although the shirt never did arrive. I appreciate the responsiveness of their customer service.

Reply from MYS
Not worth it
I ordered 2 hoodies and I am less than impressed with the material, sizing, and overall quality of the pieces I received. I emailed customer service about my dissatisfaction and they replied with "but we've advertised and indicated that they are made with 50% cotton and 50% polyester" (its less the material thats the issue , more so the quality of the material being used) told me I could return the item but I would have to shoulder all of the fees or I could take a 25% refund instead (which only came out to around 20$) I looked on their website to further inquire about refunds and returns only to find out how sketchy it seems. They state that you must ship it a province in China, and basically that they can not confirm that your return will ever be received and that you may not receive a refund. I decided to cut my losses and just take the 25% refund. They provide you with sketchy shipping / tracking information that is not accurate. This company is not what they make themselves out to be and it is not worth ordering from. All of the "reviews" on their site must be fake.. I do like the designs they have hence why I ordered from them however the quality of the product just isn't there. They did issue my partial refund in a timely manner but I would not say that their customer service team was great.. overall I am very dissatisfied.

Reply from MYS
Total scam
Material was not as advertised. Shipping states 5 working days to arrive when it actually takes close to 3 weeks to arrive. Website makes it appear that it's a US based company but is actually based out of China. Total waste of money. DO NOT BUY FROM THIS COMPANY.

Reply from MYS
SCAM! Read on for 🚩🚩🚩
Agreeing with all the other 1-star reviews.
🚩I saw an add for the shirts on Instagram and purchased before doing my due diligence. You certainly get the impression it is an American company, but there’s actually not an address on their website. (The address at the bottom of the email is for an apartment building.)
I ordered 3 shirts on June 26. Naturally, my credit card was charged immediately. Five days later I received an email with a tracking number. My order eventually did ship from China but was not delivered to me (TX, USA) until July 20, 3-1/2 weeks after I placed my order.
I was thoroughly disappointed in the quality of the shirts when they arrived. There was only a small size tag and nothing else to verify the material or with care instructions. In addition, (1) of the (3) shirts I ordered was incorrect.
Emailing to ask for a refund gets you this: “I’m sorry to hear that you are not satisfied with the item but we've advertised and indicated on our website that they are made with 50% cotton and 50% modal. Modal fabric is a bio-based fabric that is made from spinning beech tree cellulose.
Modal is generally considered a more eco-friendly alternative to cotton because beech trees don't require much water to grow and therefore the production process uses about 10-20 times less water. Modal is better than cotton in some areas like softness and durability. It's not a cheap material.
The images of the Products on the website and/or advertising materials are for illustrative purposes only. Although we make every effort to display the colors and items accurately, the products that you purchase may vary slightly from those images.
I completely understand. Please note that you will have to shoulder the return fees by returning the product, which would cost around $15-$20 depending on the weight of the package as they are to be returned to our warehouse in Zhejiang Province. Items are also subject to inspection before a full refund can be issued. More information on our returns/refund can be found here: (link to refund policy removed to comply with TrustPilot’s rules).”
🚩They offered me a 25% refund in lieu of shipping my order back ($15). To return it would likely cost $25. I considered going this route to get more money back but was honestly skeptical that my return would be processed appropriately and in a timely manner. I accepted the refund but do not intend to keep the shirts.
Also, if you check out Etsy, you will find a shop based in Florida that uses the same product pictures for the shirts I purchased. On Etsy you can read current (positive) reviews AND see customer photos. They are also considerably cheaper.
🚩Notice that there are no product reviews on made you smile.co or smilesonly.co.
🚩The addresses for madeyousmile.co and smilesonly.co are apartment buildings.

Reply from MYS
Not worth your money.
Bought two shirts from here because I liked the styles and that it was a 7 day shipping.
The shirts took a month to arrive. They are incredibly thin and the print is like PLASTIC. One run through the wash and this entire shirt would be ruined.
I have seriously never seen such a cheaply made piece of clothing in my life. I highly recommend you do not buy from this company and take your money elsewhere.

Reply from MYS
Don't waste your money like I did
I ordered a t-shirt from this company after seeing it advertised on Instagram (against my better judgement because I liked the message). Took over 3 weeks to arrive and it shipped from China. It arrived today and I'm completely disappointed. It's a shiny, cheap lycra material and it's huge. I would NEVER order from this company again.

Reply from MYS
Scam company
MYS is not based in US as it states on their website. When you ask for a return (because their product is horrible quality and not at all what you see on their website) they tell you you must ship back to china for $25 in order to get a refund... of $25. They're a total scam. Awful quality stuff, not the t-shirt brands you see in their photos, the wording is cheap iron-on. It's all terrible.

Reply from MYS
I would leave no stars if I could
I would leave no stars if I could. Shirts took weeks to arrive...because evidently they weren't actually based in the US. When they finally did arrive today, they are cheap, garbage material. It shows a bella canvas shirt in the picture. Definitely is not.I could maybe get past that, but the design is nowhere near the picture. Looks like a really cheap iron on. Absolutely not worth the money spent.

Reply from MYS
I copy and pasted this review from…
I copy and pasted this review from somebody else because it is the EXACT truth. Read reviews on here before buying. This is a SCAM company. DO NOT buy!!!!!!
Made You Smile is a scam company that says their based in the US and ship from the US but then provide you with fake tracking information that originates in China. They send you emails telling you that your order has been processed and that it has shipped (three different emails over the course of two days all saying that your order has been picked up from the retailer and is currently en-route to you), but when you check back -- after three weeks of radio silence since the initial emails were sent -- asking why your tracking link doesn't work and where your package is, they tell you that your order has actually been backordered and will ship by the end of the month, and when you counter them and ask why they would send you emails telling you that your order has been processed, packaged, picked up by the carrier and shipped, their customer service attacks you, tells you that this is exactly how all online retailers operate, and insists they did nothing wrong, never lied, and are not a scam. They did finally come back with a refund, and I will be watching my statement like a hawk to see if it ends up actually going through, but I am willing to bet that it won't go through and we'll end up having to dispute it with the credit card company. But, the bright side of that is that in disputing it with Mastercard as a scam, they'll at least flag the company as such, which will hopefully prevent others from losing out on $50 or more

Reply from MYS
I love the tee and the dress
I love the tee and the dress. The tee is soft and really comfy. The dress fits me well and is perfect for an event.
Horrible
The absolute worst fabric. Website says cotton and it's definitely all nylon. The pictures don't match what I actually got. Avoid!!

Reply from MYS
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