I ordered a replacement A key for my macbook air 2024 and it was initially delayed by royal mail. I reached out to macreplacementkeys and they issued a second key for free and refunded the shippin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I found Mac replacement keys via a google search. The communication was outstanding.I emailed and asked a question prior to the order they responded immediately. I then received the key the next days,... See more
What can I say other than brilliant! Arrived quickly and I followed their online video instructions to replace my MacBook Pro command key (“,) I would strongly recommend this company for replac... See more
I broke a single up arrow keyboard button from my MacBook Pro M1. I visited few local repair shops who all quoted me £250+ to replace entire keyboard. I ordered the single required key from MRK, it... See more
Company details
Written by the company
Mac Replacement Keys provides replacement keycaps and clips for Apple MacBooks, MacBook Airs, MacBook Pros as well as other Apple keyboards.
Contact info
United Kingdom
- help@macreplacementkeys.com
- macreplacementkeys.com
4.7
Excellent
469 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Perfect
Perfect. Very happy to recommend. I had a replacement M key. Fitted perfectly and quick to come. Great communication.
9 April 2025
The parts supplied were well packaged…
The parts supplied were well packaged and arrived in the advised timescale. Their website also offers support in fitting replacement parts which I would particularly useful.
I would definitely recommend this supplier.
26 March 2025
Very helpful.
27 March 2025
The best experience!
I had the best experience with this company. They respond straight away to queries. I realised I ordered the wrong part so they changed my order immediately and kept me informed throughout.
31 January 2025
Good customer service
Easy ordering process, prompt delivery, one of the products didn't work so customer service quickly offered advice followed by a partial refund.
All round good customer experience.
22 March 2025
Highly recommend
Quick delivery.
Was sent two of the same keys, in error. After sending an email, I had an immediate reply and the correct key was sent super quick.
Also, I believe this is the same company which publish videos on how to fix the keys, which were so simple to follow and literally saved me having to pay a ridiculous amount to get a full new keyboard!
Highly recommend!
21 February 2025
Easy to use website
It was easy to find and order the piece I needed on the website, which included a video on how to replace the key. Delivery was fast.
18 February 2025
Sticking Space Bar Fixed
After watching the Mac Replacement Keys how to video on YouTube I bought the tool to fix my space bar sticking. Worked perfectly and took under a minute to do.
10 February 2025
wrong key sent...new key sent…
wrong key sent...new key sent immediately with genuine apologies...thanks v much guys
10 February 2025
Mr order was a day late and I…
Mr order was a day late and I complained which they responded quite fast and tried to solve the issue quickly by offering to pay me back delivery and sending a new order for me but imy initial order arrived later during the day. They even sent me a part for my order for free after inquiring if they had it. Don’t normally write a review but would recommend
21 February 2025
Unprompted review
Great service and perfect replacement…
Great service and perfect replacement keys for my Mac. Thank you
5 February 2025
Great service and very quick delivery
3 February 2025
The shift key worked perfectly but the…
The shift key worked perfectly but the space bar didn’t work at all. A trip to Apple now needed :(
2 February 2025
Reply from Mac Replacement Keys
Hello Richard,
Thank you for your order. Glad to see the Shift Left worked perfectly! :-)
Please do kindly get in touch with us at help@macreplacementkeys.com to see if we can assist you in installing the spacebar.
Kind regards,
Thomas
my keys and tool for Order No. 64634.
my keys and tool for Order No. 64634 have still not arrived
22 January 2025
Reply from Mac Replacement Keys
Hello Vernon,
Thank you for your order. Sorry to see your key has not arrived yet. Please kindly get in touch at help@macreplacementkeys.com and we can resolve this for you right away.
Kind regards,
Thomas
Happy with the service
Happy with the service, very helpful and professional in the light of a delivery failure. All resolved and happy with the product.
22 January 2025
One month later and no delivery
One month later and no delivery. I can't track my item on Royal Mail's tracking page, and I am not getting any helpful responses from the supplier.
7 January 2025
Unprompted review
Reply from Mac Replacement Keys
Hello Christiaan,
I'm sorry and surprised to see your one-star review following our previous emails.
We understand that the Royal Mail tracking page isn’t working as expected for you, which is why we've been sending direct email updates to keep you informed.
A refund has been issued for you. In the future, please let us know first so we can arrange expedited shipping via another courier instead.
Kind regards,
Thomas
Terrific service
I was genuinely surprised at how quickly this replacement power key arrived. Great service, guys.
13 January 2025
Reply from Mac Replacement Keys
Hello,
We truly appreciate your fantastic review! It’s great to know that you’re happy with our product/service. Your feedback keeps us motivated to keep delivering the best.
Kind regards,
Thomas
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