Maben Vehicle Hire Reviews 

330
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and hassle-free process of hiring vehicles. Many people found the staff to be incredibly friendly, helpful, and professional, making every interaction pleasant. Reviewers frequently noted the ease of hiring, quick service, and efficient handling of pick-up and drop-off. The vehicles themselves were often described as clean, well-maintained, and a pleasure to drive. Many consumers expressed their intention to use the company again, appreciating the great value for money and the reliable service provided over several years, making it a trustworthy choice.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the staff as friendly,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more

Company replied

Rated 5 out of 5 stars

The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more

Company replied

Rated 5 out of 5 stars

I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.

Company replied


Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(330)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and friendly service

Always great service at Maben! The staff are friendly and professional; there's flexibility over how and when to return the vehicle; I have never had any quibbles about the vehicle's condition at point of return; and any deposit made has always been refunded promptly.

20 May 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, Glad we was able to help! Look forward to seeing you again.

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick and efficient service and reasonable rates.

14 May 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for you review!

Rated 5 out of 5 stars

Great service delivered clean and ready…

Great service delivered clean and ready for use and collected in a timely manner

17 May 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, we are glad that everything went as smoothly as possible, look forward to seeing you in the future.

Rated 5 out of 5 stars

Great service

Great service, friendly staff. Fair prices, very good vehicles. No issues. Would recommend 👌

22 April 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, we look forward to seeing you in the future.

Rated 5 out of 5 stars

I needed a wheelchair access vehicle to…

I needed a wheelchair access vehicle to go to Cardiff on 3 accaisents .dropped the vehicle of at my home address and picked it up from there .absolutely brilliant thank you all

3 April 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review! Glad we could help.

Rated 5 out of 5 stars

Great service

Easy to book using their website and calling them. The staff are all very friendly and helpful, with the van used being clean and tidy.
The service provided was great with the communcation and transparency easy to understand. I would use them again and definitely recommend to anyone else!

8 April 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, Im glad your customer service journey went as smooth as possible for you.

Rated 5 out of 5 stars

I hired a Luton van many times from…

I hired a Luton van many times from Maben and I can’t fault their service and price. The staff is always helpful and nice as well. A Luton van hire is £119 per day from Maben and the same one from Enterprise is £187.5 plus £35 to reduce the excess from £2000 to £100. I definitely recommend Maben to anyone who wants to hire a vehicle.

27 March 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we are glad all your needs were satisfied and we look forward to seeing you in the future.

Rated 4 out of 5 stars

The overall service was excellent

The overall service was excellent. The vehicle was absolutely fantastic. Great one. The staffs were so kind and helpful throughout from enquiry to getting the vehicle.
Only draw back was we didn’t receive the fuel money (around £20)that filled extra than required( said that they won’t refund that).
My humble advice to make the Refund procedures bit more faster

23 March 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for the great review. Regarding the fuel we are moving towards having a full tank in all vehicles so there shouldnt be an issue in the future. Refunds are done on the day the vehicles are returned however these can take 3-5 working days to process through your bank so unfortunately this is out of our hands.

Rated 5 out of 5 stars

Quick and easy

Quick and easy, fair price and vehicle was nice and clean upon collection. Would recommend.

26 March 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, glad we was able to help.

Rated 5 out of 5 stars

If you are in your in your 70's, you are limited to which companies you can hire from, Maben was the best I could find

The offices were very well presented.
From first contact, the staff were brilliant and explained everything about costs and where it would be advantageous for me to add cover. The girls at the front desk were pleasant and proud to represent Maben.
The vehicle was very clean and well-presented.
The vehicle was inspected and all marks were registered. Help with setting up the satnav and radio was a big bonus.
All in all, it was a great experience, a great branch to deal with and yes I will use them again.
Thank you New Inn Branch.

22 March 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Ken, glad we was able to make the experience go as smoothly as possible for you.

Rated 5 out of 5 stars

All the staff are fantastic at maben…

All the staff are fantastic at maben always Accommodating for last min bookings
Efficient vans are fantastic

I would definitely recommend them to all

All staff brilliant

18 March 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for your review.

Rated 4 out of 5 stars

all good

all good, nice and helpful staff and vehicle was there as promised. One niggle is that i returned the vehicle on Sunday but my own car was blocked in by others so i had to go back on monday-otherwise all fine.

18 March 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, we apologise for any inconvenience caused by the unthoughfullness of other drivers.

Rated 5 out of 5 stars

Very professional company

Very professional company, the yard is well presented, new vans in good condition and very friendly. Always my go to for vans!

22 January 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Matthew for your review, look forward to seeing you in the future.

Rated 5 out of 5 stars

Highly recommend

Would highly recommend maben vehicle hire. Couldn't fault the service from start to finish.

25 January 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Luke for the review.

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