Maben Vehicle Hire Reviews 

330
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and hassle-free process of hiring vehicles. Many people found the staff to be incredibly friendly, helpful, and professional, making every interaction pleasant. Reviewers frequently noted the ease of hiring, quick service, and efficient handling of pick-up and drop-off. The vehicles themselves were often described as clean, well-maintained, and a pleasure to drive. Many consumers expressed their intention to use the company again, appreciating the great value for money and the reliable service provided over several years, making it a trustworthy choice.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the staff as friendly,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more

Company replied

Rated 5 out of 5 stars

The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more

Company replied

Rated 5 out of 5 stars

I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.

Company replied


Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(330)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Relaxed , happy and helpful staff

I needed to hire a car and then extend the hire as I didn't know the exact date I would return it. I initially hired for 5 days then a week. The car was very new , perfectly clean and I enjoyed driving.The return was the most stress-free return I have ever had , with a follow up email to confirm all was good/pass. All round excellent service. Thank you Maben.

6 January 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Julia, we are glad everything went as smoothly as possible for you :)

Rated 5 out of 5 stars

Friendly team

Friendly team, quick and easy process to rent a van.

16 January 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Thomas for your review, glad we was able to help.

Rated 5 out of 5 stars

Do not use anyone else!

From start to finish this company were absolutely fantastic. Excellent price and service. Just brilliant. Thank you

23 December 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Helen, we look forward to hearing from you in the near future.

Rated 5 out of 5 stars

I hierd a 17 seater minibus for over…

I hierd a 17 seater minibus for over the new year period,and took my grandchildren to Euro Disney, the vehicle was very comfortable and clean,with no problems.The staff were very freiandly and helpfull.
I would recomend Haben Vehicle Hire, with its great prices ,compaired with the major companies. I will be using them again in future.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

So helpful when another company let me…

So helpful when another company let me down!
Friendly staff who were so understanding and did all the could do to help me out when hiring the car so last minute. Will definitely use again if I ever need to and happy to recommend to anyone in the future.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Fab company great service

Staff are amazing and always accommodating. For this reason we will continue to use maben as we hire between 2-4 times a month. Only thing I would say is it would be great if the gates were opened an hour earlier as I often need to collect my car at 7-7.30am and don't like parking on the road as I like to know my car is safe over the weekend.

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Maben vehicle hire is awesome very…

Maben vehicle hire is awesome very flexible and cater for all your needs. I have hired two vehicles from them now one a 7.5 ton and a lwb and both were brand new and very well looked after.
They offer the best value for money I found and I would recommend them to anyone.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Really fantastic experience

Really fantastic experience, hired a car for a few days for a work trip. Great customer service from beginning to end, they were clear and informative, good communication. Really liked the fact they dropped off and picked up the car from my home - made such a difference to the long to-do list!

6 October 2023
Unprompted review
Rated 4 out of 5 stars

easy to complete hire docs

easy to complete hire docs. Leaving of the van simple. Quality of vehicle excellent.

It would help to have some restraining tapes for use in the rear of the van, to secure items

28 September 2023
Unprompted review
Rated 5 out of 5 stars

At Event Prop Shop

At Event Prop Shop, we always receive great service from Ben and his team at Maben. Excellent choice of quality vans at competitive rates. Highly Recommended!

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Quality service

Simple no nonsense booking procedures. Polite and helpful staff.
Quality vehicles. Would definitely use again.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

I will continue to be a returning customer

Fantastic service from the team at Maben, changing of the vehicle to suit the ferry was not problem and when collecting the vehicle it was quick and easy (as was the return) this coupled with honest and reasonable price made the whole experience 5 star, keep it up.

17 September 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

We're glad that we could accommodate your needs throughout your booking

Rated 2 out of 5 stars

Dirty, smelly vehicle received.

Hired a Ford Ranger for two days upon the recommendation of Judd Brothers. I expected a clean vehicle with a full tank of fuel. Instead I was given a vehicle that absolutely reeked of wet dog, mud stains all over the seats, dirt in the cup holders and one working brake light for which I got pulled over and narrowly missed a vehicle defect notice from the police. The police were very understanding but also found substandard (not illegal) front tyres on the vehicle which were covered in deep cuts all over with a deep cut on the wall of one tyre. It cost me £238.00 for two days for a substandard vehicle. Had to buy air fresheners to make the smell tolerable and buy and install a brake light, the cost of which were refunded. I voiced my complaint upon returning the vehicle and was assured that the manager would call in order to obtain a partial refund, but I have still not heard from him after waiting nearly a month for his call. Extremely unprofessional and unsatisfactory customer service although the ladies I spoke to upon hiring the vehicle, were both very pleasant. I would expect more from such a company that was highly recommended, instead I remain bitterly disappointed.

27 July 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank-you for your time for bringing this matter to our attention. We are sorry that your recent experience didn't quite match your expectations. I apologise on behalf of everyone at Maben and be assured that your situation was an exception. As you can see on our other reviews, we are known for caring deeply about our customers. We can't fix the past, but you have our commitment that we will use your feedback to ensure that we improve the way we do business in the future.

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