Maben Vehicle Hire Reviews 

330
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and hassle-free process of hiring vehicles. Many people found the staff to be incredibly friendly, helpful, and professional, making every interaction pleasant. Reviewers frequently noted the ease of hiring, quick service, and efficient handling of pick-up and drop-off. The vehicles themselves were often described as clean, well-maintained, and a pleasure to drive. Many consumers expressed their intention to use the company again, appreciating the great value for money and the reliable service provided over several years, making it a trustworthy choice.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the staff as friendly,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more

Company replied

Rated 5 out of 5 stars

The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more

Company replied

Rated 5 out of 5 stars

I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.

Company replied


Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(330)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, friendly staff and simple check in and drop off.

17 August 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Huw!

Rated 5 out of 5 stars

Fantastic service from Maben

Fantastic service from Maben! Very quick response from online booking, such an easy hassle free car hire, the young girl who dealt with us, was a star! Such a warm friendly and helpful member of staff who delivered exeptional customer service, the most competitive price around! What a company! ⭐️⭐️⭐️⭐️⭐️ 5/5

15 August 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you Sarah! Glad we could help :)

Rated 5 out of 5 stars

Dan was absolutely fantastic

Dan was absolutely fantastic from beginning to end and even took time out of his weekend for me to be get the van late on a Sunday evening. Thankyou for all your help!!

11 August 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for your review, we are glad your customer journey was enjoyable. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Absolutely clean & new vans

Absolutely clean & new vans . Very friendly and professional. I recommend them all the way . Thank Maben team

12 August 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for you review Khaled!

Rated 5 out of 5 stars

the best van hire

This is one of the best car/van hire in the UK and beyond. There is an implied trust in the service and they remove barriers to. make the process of hiring simle and plesant. The vans selection is amazing and the quality outstanding. Each time I've hired they are like new so you feel safe and comfortable to drive

2 August 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Extremely professional

Extremely professional, very polite and great range of vehicles to choose from. The coffee was awesome too!

27 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for the review Andrew. Glad you enjoyed your coffee!

Rated 5 out of 5 stars

Vehicle had been prepared and ready for…

Vehicle had been prepared and ready for collection on arrival. Staff were all helpful and professional with much lower price than other hire companies. I will definitely use Maben again if I need a future hire vehicle.

20 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thanks Lee for your review, I'm glad your customer journey was enjoyable.

Rated 5 out of 5 stars

Madden was great

Madden was great . Really went out of there way to make sure we got the vehicle we needed ( Ford ranger )
Gave me a really good deal,
We couldn’t have been more pleased.

15 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review Glyn we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great Vehicle Hire Service!

A very pleasant and well organised service team, willing to accommodate all requests where possible, as well as providing additional useful information as well.

5 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review Ted.

Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company! We’ve used them 3 times now. And would definitely recommend and use again! The staff are efficient, and lovely. Vans are fab!

Thank yoi

20 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review Jodie, we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Fantastic car rental company

Fantastic car rental company, really friendly and helpful staff, great cars. I had to change my vehicle midway through the rental due to a slow puncture and they were so easy to deal with and helpful. Have used them before, will def use them again.

11 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for your review, glad the process went as smoothly as possible for you, we look forward to seeing you again in the future.

Rated 4 out of 5 stars

The booking of the vehicle was straight…

The booking of the vehicle was straight forward. The communication about where to leave the key was not communicated to me. I was told the gates would be open for me to leave the van I was under the impression someone would be there to book van back in. Had to guess where I would leave the keys as building all closed up. That’s the only issue I had.

13 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thanks for your feedback, we will review our processes to make the dropping off procedure more understandable.

Rated 5 out of 5 stars

I use Maben vehicle hire regularly

I use Maben vehicle hire regularly, fantastic company, fantastic people!!

8 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for your review, we look forward to seeing you again soon.

Rated 4 out of 5 stars

Great local and competitive Hire Company

Simple transactions, never have to wait too long at the depot, vehicles are always immaculately clean and ready to be picked up.

An Out of Hours Dropbox is very handy, meaning vehicles can be dropped off without waiting for staff to be present.

Staff always friendly and helpful.

Slight minus point, my deposit always seems to take several days before showing again in my account. It remains a pending transaction for up to 7 days before I see it again as funds available - bit of a pain, but not the end of the World, I am sure that can be improved on?

5 July 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review Pete, we do try our very best to get the deposit back to you as soon as possible, once we have released the deposit from our end it is unfortunately out of our hands, the time it takes to go back into the account can also depend on who you bank with.

Rated 5 out of 5 stars

Van rental delivered and collected

We have used this van rental company for a few years now for an event we do, the benefit that they deliver and collect is amazing and freezes us up to do other tasks, makes choosing a van hire an easy choice as not many delivery or collect! Thank you Ben and Maben Hire

21 June 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you very much for your review! We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Swift

Swift, easy, courteous, reasonably priced and super efficient …. I put four stars down. What an idiot …of course it should be five!

1 June 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review Charles, we look forward to seeing you again in the future.

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