Lymow Reviews 121

Had a few issues with first the lawn mower resulting in a full replacement. Customer Service was great once they got back to you definitely tell there overwhelmed with the volume of emails but Racho was very helpful and hopefully this mower holds up better

Support does not exist.
8 days later still waiting for a response...

I went with this mower for the blade setup. Lots of good videos online doing research but I’ve had nothing but problems. Charging issues, a little rain and the emergency stop button going off a million times a day. I have a wide open field and no trees so plenty of good signal .01 location connection but loses connection all the time. Drives out of bounds or into no go zones. My yard is over grown because the mower doesn’t run/charge. Takes 3 days to mow 1.5 acres if I’m lucky. Doesn’t cut all the grass so has to do multi runs. Bought the one for 1.73 acres a day and would be fine if I had half acre or less. Waste of 3200 dollars. No tech support or service for help.It’s junk. Very slow and cooks in the sun for 10 hours to cut .5 acres. Runs hot and bakes all day then if it does charge it’s heating the battery. All that heat is bad for electronics. Would return it if I could but what a pain. With cuts service bs. Day 4 of use told me it’s junk

To cut to the chase (more details below), their product doesn't work and they have no customer support to fix it OR refund your money. Do NOT buy!!! I preordered the lymow one plus on March 11, 2026. I received the product March 24. When I went to set it up that weekend it could not find my wifi. Not only could it not find my wifi it couldn't find ANY wifi in the neighborhood. The product needs wifi to finish setup let alone run. I emailed tech support March 30 after speaking with my wifi tech support (a company I was able to get on the phone on a Sunday evening with little wait time). Lymow said they would send a replacement April 6. That replacement wasn't received until April 24 and only after demanding I return the malfunctioning unit first which I had to find a way to get back to FedEx myself as they would not arrange a pickup despite it being 110 lbs and me being a single female. I set up the new unit May 9. It also would not connect to my Wi-Fi but I connected it to my phone's hot spot and updated the firmware after which it connected to my Wi-Fi. I mapped one small area and ran it once successfully. The next weekend I went out to map the rest of my property and it would not map or mow the previously mapped area returning an error message: "Camera Signal Lost (E32) Please restart the mower. If the issue persists after a few times of restart, contact official support." I updated the firmware again, restarted the mower, uninstalled and reinstalled the app, disconnected the battery overnight all to no avail. I emailed the company and nine business days later I have received no response. At this point I want my money back but I have received no response to that email either. Do not risk your money!!!

The Lymow One is an excellent product and the customer service is good, although you have to wait 24 to 48 hours for a response. Five stars. Thanks, Lymow One team.

Terrible product. Will not function. Support is extremely slow to respond by email. I purchased a unit last year (2025) and never could get it to work properly. They exchanged for a new one and it won't even map the yard. I have yet to mow my yard one time with this, and I have been trying for over 6 months. Avoid at all costs.

Ive been using lymow one since last September. Im very happy with the mower ...very easy to set up.
However I had an error coming up constantly on the mower so got in contact with shelley in customer service.
After several emails lymow agreed to replace the mower ...Shelley couldn't be any more helpful thank you for solving the problem.
My experience with lymow has been very good and up until now I found the mower to be great!

This review is related to the Lymow One and the customer service of Lymow. The mower gave during the first day of mowing an E32 error which could not be cleared. During this first day the mowing results were not great with some parts done twice, some parts missed and a lot of turning around with caused damage to the grass. The customer service is non responsive and I am waiting for a replacement but no view on planning of pickup or delivery of a replacement. I asked for a (partial) refund with out success because I lost my trust and I want a mower now the grass is growing fast.

Thank you Komlan for following up.
I’m very satisfied with the support and service I received from the Lymow team. The package arrived safely and everything is working well. I truly appreciate you Komlan and your patience, professionalism, and help throughout the process.
I will continue to support and recommend Lymow products in the future.
For the support I received, I would rate it 10/10.
Best regards,
Ying

Absolutely horrible customer service. I have had the mower for weeks and still hasn't cut a single blade of grass because it won't connect to my phone and the customer service is email only and takes weeks to get anyone. Do not buy this mower or you will regret it like me and have a $3000 lawn ornament

CHINESE FRAUD!!!?

No one answers the phone or E-Mails since 3 weeks.
The mower is not mowing. Crashing my car. Crashing furniture.

Total fraud!!!!

So far my experience has been great without faults. I don’t have a crazy obstacle course of a lawn so I’m not asking it to do more than I expect. But what I do ask of it has been flawless. I’m sure it can only get better once user feedback and app interface keep on advancing. I’m totally satisfied. Can’t wait to see what the future stuff will be.

Realability

Was an early adopter. Purchased last year but it didn't actually ship until after the mowing season was over. Finally got it set up this spring and could not get the mower to power on. Since the chat link does nothing I opened ticket 72603 via email on 5/15. I got an automated response stating they would respond in 48-72 hours. Ha. 10 days later nothing. After periodically unplugging and plugging the power cable in it fired up! Unfortunately after mapping the yard and mowing one time it can't seem to dock. Even if I manually move it directly in front of the dock, it moves itself at an angle and crashes into it and eventually tells me there is an error. I let a bunch of positive youtube videos convince me to buy the product. I should have done more waiting and checking support reviews. A very expensive lesson.

​I purchased a Lymow mower a few months ago and shortly after, opted into their "Return and Replace" program to upgrade to the new model. I paid the difference immediately. It has now been over two months, and I am still empty-handed—they have neither delivered the new unit nor picked up the old one.

​The breaking point happened today. The return pickup was scheduled for this morning. When no one showed up, I contacted DHL directly, only to find out that Lymow had simply canceled the pickup without bothering to notify me.

​Dealing with this company is an absolute exercise in frustration:
​Abysmal Response Times: Expect to wait 4–5 days just to get a single reply via email.
​Zero Real-Time Support: They refuse to provide a customer support phone number. If they had a direct line, this issue would have been sorted months ago. Instead, everything moves at a glacial pace.

​It is completely unacceptable to take a customer's money and then ghost them on delivery and logistics. I may revise this review if and when I finally receive the new mower, but given my experience so far, that seems highly unlikely. Avoid the headache

I have had issues since using this, orginal came with slow charger and was sent fast charger which created charging problems. Also everytime they do firmware update the marked out location becomes off br 2ft and the entire area has to be recapped. At one point with charging problems they sent me a new base. Just last week my fast charger cable quit working and the machine is dead. Still waiting on support to get back to me.

Way to much instruction.

Lymow Support (After-sale)
Fri, May 22, 4:20 AM (1 day ago)
to me

Thank you for reaching out, and I’m sorry to hear that your RTK is having issues.

Based on what you’ve described, could you please help us with the following steps so we can identify the root cause?

Check if the RTK module is receiving power properly
When you notice signal deviation, please remove the rubber plug on the RTK module and check whether the indicator light is on.


If the light is off, there may be a power issue. In this case, please try using another power source (for example, if you're using an independent power supply, switch to the charging station’s power).

Check RTK signal values in the app
Based on the RTK diagnostic screenshot you provided earlier, it seems the module is still in the initial stage, so the data may not be accurate. Please restart the mower and update to the latest firmware version. Then provide another screenshot of the RTK diagnostic interface.
Also, please check the RTK signal value in the Lymow app. The normal range is 0.01–0.05 mm — please let us know what value you are seeing.

Update to the latest version
Make sure your device is running the latest firmware version before further testing.

Upload logs via the Lymow app
If the steps above do not resolve the issue, please reproduce the problem while ensuring a stable network connection, then upload the operation logs through the Lymow app.

Thank you for your cooperation and patience. We’ll do our best to get this resolved for you.


This email is a service from Lymow Tech. Delivered by Zendesk

I really enjoy sending the Lymow out to mow and not having to own a riding mower.
It would be just about perfect if I didn’t have to drive it into the zone manually for it to get an accurate fix with the RTK. According to the diagnostics, I have excellent reception with the RTK. If I were to suggest a software improvement, it would be that the mower could be set up to drive into the mowing zone until it got the accuracy needed for proper mowing and then it could start. The accuracy is .01 or .02 after I drive it into the zone. Most of the time if I just send it right from the charging station, it can be .20 to .60 or more.
I would definitely recommend this mower to anyone. I have a number of neighbors that want to come over and see a demonstration. Should be fun!

Everything is fine only you have to adjust in customer service. You have to have direct conversation with us. I don’t like to send you email and to answer after 24 hours if you see the experience to. Mammotion company because I have from 2024 Luba two 5000 they have direct customer service. They have direct phone number that you’re able to call. I like to see you with. Lymow also.

My experience with the communication was seamless, pleasant, and trouble-free. All of my requests were addressed promptly, and the offer provided was entirely satisfactory, thanks to Shelley, who managed everything efficiently.