Segway Navimow Reviews 107

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are highly satisfied with the product, consistently describing it as impressive and effective for lawn care. Many highlight the ease of setup and operation, noting that the mowers perform exceptionally well, even on challenging terrains and with complex mapping requirements. The quality of the cut is frequently praised, with users appreciating the thoroughness and neatness of their lawns. However, some people were dissatisfied with the technology, citing issues with GPS connectivity and the need for significant open space around the charging dock. A few customers also mentioned difficulties with customer service, experiencing slow response times or problems with returns and damaged products.

What people talk about most

Product

Consumers express high satisfaction with the product, often describing it as "amazing" and "one of the best... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease of setup, mapping, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the amazing software and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Based on these reviews

Rated 5 out of 5 stars

This mower is surprisingly impressive and easy to start using. I previously owned a Mammotion Luba for 2 days and it was terrible. I sent it back. The technology was awful. Fast forward a couple o... See more

Rated 5 out of 5 stars

I recently bought a Segway Navimow. The set up was very easy considering the technology involved. It took a couple hours but by the end of that time, the little mower was completely familiar with my y... See more

Rated 5 out of 5 stars

Love my Navimow X430. Easy to set up, map and mow. Spectacular app...very intuitive. The robot does an amazingly thourough job depending on how detailed you are in mapping. I have a complex yard wi... See more

Rated 5 out of 5 stars

I mow about 0.8 acres. My zoysia lawn is hilly and isn’t level. So far, the mower has done great. I set the lawn up in 5 zones due to gardens, trees, and wet spots. It hasn’t skipped any areas and i... See more


Company details

  1. Garden
  2. Lawn Mower Store

Written by the company

Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.


Contact info

4.2

Great

TrustScore 4 out of 5

107 reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Mower arrived with everything needed to…

Mower arrived with everything needed to get it set up and running. Directions for setting up were simple. Plenty of power cord length for where we wanted to position the charging base.
Mower is super quiet! We added the “garage” (cover) and will be adding the fence door next.

18 April 2026
Rated 4 out of 5 stars

The Kraken

I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use my John Deere because frankly the terrain is steep and rugged. That changed immediately after I mapped and launched the mower in the first zone. I decided to put this little unit to the test by mapping a portion of the property that triggers the John Deere's seat safety switch (very steep and angled) causing the mower to sputter and sometimes die. The X450 absolutely crushes it in this area! Not only does it navigate the steep and rough terrain without hesitation, while also neatly mowing around my fruit trees where I used to have to bring out the string trimmer. To be honest I was skeptical but hopeful when I ordered the X450. At this time, you can color me impressed, this little machine is a beast! My only criticism might be the included user manual lacks information to give the user a deep understanding of the product and the app.

4 April 2026
Rated 1 out of 5 stars

I recommend to stay clear of this…

I recommend to stay clear of this company . I paid in good faith Over a thousand pounds plus for robot lawnmower Two months before the grass season starts . Due to Segway Navimow I am still waiting for my machine to arrive . Yes they sent a docking station which is totally useless with out the lawnmower . As a result I am paying a third party to cut my grass three times a week. Total spent so far is £450 . It’s costing me a fortune and I am not getting any kind of satisfaction from Segway Navimow . Stay clear of them. !!!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The Navimow i206 is great!

The Navimow i206 was very easy to set up. I’ve been using it for about a week now and the lawn looks great. It has navigated obstacles with ease and has given me back my time so that I can focus on other outdoor chores.

16 April 2026
Rated 1 out of 5 stars

Showing offline

I am still working with the device, but I continue to experience issues. The machine frequently detects a slope in areas where the ground is barely sloped. When this happens, it requires me to go directly to the device and press “OK,” which defeats the purpose of having a self-mowing system.

Another ongoing issue is that the device keeps disconnecting. I previously owned an earlier version and never experienced any of these problems.

At this point,I feel like I can only use this product when I’m home to monitor it, which is difficult since I work long hours. It’s also not recommended to use it at night, which limits my options even more. I would not recommend this device based on my experience.

16 April 2026
Rated 1 out of 5 stars

Your mower keeps ramming into walls

Your mower keeps ramming into walls, sitting stationary for extended periods of time as if it is lost or can't make up its mind

14 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear customer,

We are very sorry to hear about the experience you’ve had with your mower, and we sincerely apologize for the inconvenience caused.

Thank you for reporting this issue. We take it seriously, and we have already assigned our team to look into the situation for you. They will carefully review the behavior you described and work on identifying the cause.

We truly appreciate your patience while we investigate this matter, and we will follow up with you as soon as we have an update or next steps.

Sorry again for this.

Rated 5 out of 5 stars

The mower is outstanding

The mower is outstanding. The app is very user friendly. Only suggested improvement might be a better user manual that gives more instructions on how to operate the mower such as mapping.

16 April 2026
Rated 1 out of 5 stars

Never recv'd any followup on shipment

Never recv'd any followup on shipment
Company sent a tracking #, but wanted to load an app to locate the shipment.

16 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear customer,

We’re very sorry for the inconvenience and for the lack of follow-up regarding your shipment.

We have already arranged for our team to check and update your tracking and shipping status. You should receive the latest logistics information shortly.

We truly appreciate your patience, and we apologize again for the frustration caused. If you need any further assistance, please feel free to let us know.

Rated 5 out of 5 stars

I206 Great product & Performance

Delivery time and packaging was great. My product arrived in perfect condition and performed exactly as specified. I can’t believe I waited so long to buy my i206. I have an uneven lawn and areas of water and mud. This guy “ROBIE” had no issues whatsoever.

9 April 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for choosing Navicow and sharing your purchase experience; wishing you always have a beautiful lawn!

Rated 2 out of 5 stars

Out of the box

Out of the box, auto mapping feature did not work. It was a very hard set up and understand how the mapping works. For some reason it did not recognize my Lawn so I had to snap it manually.
I’m not sure what the camera does or if it’s any functionality because it is no tackling on the corners that wasn’t tackled during the set up which causes scratches on the body also, it’s really hard to get into the corners so there’s more areas that I need to trim that I would like to I think for the money that I spent I expected a little bit more functionality as on my previous robots, some of them was functioning a lot better

3 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear customer,

We’re very sorry to hear about your experience with the mapping issue, and we sincerely apologize for the frustration this has caused.

Your feedback is very important to us, and we take concerns like this seriously. We would like to better understand the situation and work with you to find a proper solution.

Our team will reach out to you shortly to follow up and assist you directly. In the meantime, if there is any additional information you’d like to share, please feel free to let us know.

Thank you for bringing this to our attention — we truly appreciate the opportunity to make things right.

Rated 5 out of 5 stars

I shopped around and settled on the I206 AWD

I shopped around and settled on the I206 AWD model. Made a few phone calls to Navimow with questions, I got great responses and directed to their website for a great discount. Set up was easy although I struggled some with the mapping, I'm no gamer. The app is good and the online chat is very helpful. Lots of versatility and options. With some practice I'm very satisfied and my yard looks great. Biggest plus is I don't have to sweat with a push mower now.

21 March 2026
Segway Navimow logo

Reply from Segway Navimow

Thank you for choosing Navicow and sharing your purchase experience; Navicow customer service will always be patient in resolving your issues.

Rated 4 out of 5 stars

The only reason I didn’t give it 5 was it’s just too new

The only reason I didn’t give it 5 stars is because it’s so new. I think setting up the mower was easy enough and the operations of the mower were fine. The App is ok bit as easy to use off the bat that could also be me.

14 April 2026
Segway Navimow logo

Reply from Segway Navimow

The new product will surely bring you a new lifestyle:) if you encounter any problems using it, our customer service will patiently answer your questions.

Rated 5 out of 5 stars

I had a accident last year

I had a accident last year. Which left me with both legs broken . So I can’t mow any more . I brought the Segway’s mower. It has taken the worries out of taken care of my lawn. I am elated to how easy it is to operate . Thank you.

3 April 2026
Segway Navimow logo

Reply from Segway Navimow

We are deeply saddened to hear of your accident and hope our products can bring you convenience. Thank you for choosing us.

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