Lyca Mobile USA Reviews 9,106

I wish i can give zero rating..
worst customer service i called them to transfer my number but they are so rude they dont want us to leave their account..
i called three times and same guy picks up and he just pretends like he doesn’t listen due to network error and cuts call just because he know i am about to leave this service and he refused to give me transfer pin.. awful and scammers.

This has been the worst network experience I’ve had. Customer service is unprofessional and unhelpful, and the lack of proper training really shows. Overall, the service is very disappointing.

WORST SERVICE EVR. NO ONE SHOULD USE THIS SIM. THEY HAVE BEEN WORKING ON SAME TICKET SINCE 4 MONTHS. THEY DONT GIVE PROPER ANSWEERS, CUT THE CALL AND HAVE 3 YEAR OLD SCRIPT AND ASK TEH SAME QUESTION AS ( AM I UNDERSTANDING IT RIGHT ) AFTER EXPLAINING THRICE AND HAVING REFERENCE NUMBER (REF NUMBER WILL HAVE ALL CONCERNS WRITTEN ON IT).

What a stupid customer service！

frustrated at first , but customer service is superb

Love it so much

Worst serice worst costumer service its 2 hours waiting for them

Ordered on the 2nd: Credit card charged immediately.

'Activated' on the 4th: They started my plan timer before I even received the card.

Ghosted: It is now the 9th. No SIM card, no delivery email, and no tracking number.

Poor Support: Spent 30 minutes on the phone with agents who could not tell me where my order was. I am essentially paying for air.

Update 1: No update of SIM card delivery as of 9th (7th day). Requested information shared through email.
Update 2: Received the SIM card on 12th (11th day). SIM activated on 4th. So, lost 7 days of activated card.

This is the 16th day without phone network. I have been calling Lyca everyday and I spend about 2-8 hours on the chatbot or on hold on the phone. The customer care agents have no coordination with different departments. At this point, all I need is a TRANSFER PIN to port out of Lyca, but the company is unable to help me with that.

To whom it may concern, I sent an email to your customer service as well.

-Request: account info and transfer pin
-Reason: inconsistent and bad service experienced with Lyca

Here is a full description of the service I was rendered over 2 days on a simple physical to e-sim request:

I would like to express my dissatisfaction regarding the poor communication and handling of a simple request that started off yesterday, 1/5/2026.

I was gifted an iPhone 17 by my children for Christmas. I decided to start using it and called the customer service line to get an e-sim instead since this devise doesn’t take physical sims.

After waiting for almost an hour, using a business mobile phone, I was connected. I asked if I could keep my same number first, I was told that I’ll get a different number, which I opposed. It has been 2 years since I got this number and doesn’t want to change it as it is recorded and linked to many things - I simply cannot change it.

After being told that changing will result in me using a different number with Lyca, I approached another service provider that could help me keep the same number. I called back so I can get my account information and transfer pin.

This time, also waited for almost an hour, this consultant said that Lyca mobile could effectively get me the same number on an e-sim at no additional cost. Excited, I was eager for the process.

I was transferred to the technician who sent me a text message to verify my number and that I should read it back, unfortunately, I wasn’t using my Lyca sim for the call and did not have the phone with me, so I couldn’t read back the numbers… this great agent asked that I call later, when I have my Lyca phone so they could verify me. later on, I saw all the verification texts sent…

I called later on, after 9pm and was on hold for less than 30 minutes, at least for this time.

I called using the Lyca number. I advised that I just wanted to move from physical to e-sim, while keeping the same number. The agent was pleasant and very helpful. He spoke of an easier process online, I went on the website and entered a code.

The code didn’t work. After checking, I had entered an old one instead since I received a few from my earlier calls. The page asked me to try again after 30 mins. But the time got to 10:00pm very quickly and I knew the service desk was closed then as no one picked up my last call launched after 9:40pm.

Finally today, I took an hour pause to sort this out, launched a call just before 3:45pm, using my Lyca. The call was picked up faster than usual, less than 20 minutes. After explaining that I need to get an e-sim, this time I was asked to send an email and attach the picture of the actual sim as I had a special number ??? This was new from all the other calls. I asked to speak to a supervisor as I spend 2 days, hours on calls just to be told another scenario. I was on hold for over 30 mins, no supervisor was available and twice I got sent back to another agent…

After waiting 2 days and hours of calls, frustrated that I have been punished for simply choosing Lyca! I’ve never experienced another operator with inconsistent, difficult or almost impossible service! Just to move to an e-sim, continuing with the same carrier and number seems to be a « mission impossible » from what I’ve experienced thus far.

I have made up my mind, I will no longer continue with Lyca, the unnecessary stress and frustration pushed me out.

I just want my account information and transfer pin at this point so I can move my number to a different service provider.

I’m also planning on removing my children from Lyca, no one deserve this kind of stress.

Please send the above requested information so I can finally use my new phone and transfer to another service provider for better returns.

I might just be a number out of millions of users but I surely deserve a good service for trusting your network, so disappointing!

"Your service will not begin until your SIM is activated. If you purchased a physical SIM, it will be shipped to you and your SIM will be automatically activated 2 days after purchase."
this policy is rediculous. last time ,my order was activated before the delivery.

I would really like to appreciate Ibtissam of helping me to solve my sim swap situation after talking to 8 agent concerning my issues. She was very attentive, and willing to resolved the problem. Thank you Ibtissam.

Very power service. When you call customer care, they don’t know what is happening and they do not listen to the customer's concern well. I begged them to port in my number from other service and I was told it will be transferred in 24 to 48 hrs. When I called after 72 hours they said system error and will need to request again. Since then every day call says its processing. Now at day 7 which is last day of my transfer PIN expires, still in process. I requested to speak with supervisor and they said they are not available. After ongoing request and not to hand the phone, finally I got transferred to supervisor who I was able to speak after 1 hour and 1 minutes wait, who said to me on the phone to wait till transfer request get processed as it is not under his control. I advise to conect to PORT in department and he said they are not trained to speak with customer. I said then who communicate with then with customer concern if supervisor can not talk to them. I ask to talk to the manager and he refuse. I asked for his name and he hung up my call. I called them again and one person was keep saying that my information is incorrect. I gave him all the information then he keeps saying that your information is incorrect. It seems like he didn’t know what’s going on. I ask him 100 times what information is incorrect so I can provide him he was unable to tell me and he kept me on hold I was on hold for 40 minutes and then had to disconnect my call because I know I would not hear anything from him. I would never recommend it Luca to anybody.

I wish I would have not PORT in, regreting my decision.

Ninia 30168 is very kind and supportive. Helped answering all my queries with patience

Odra - Provided excellent service

This shouldn't have the title of a company, their management is far to reflect a company. I have ordered a Sim card on their website for $10.50, being waiting to receive it, after 3 days I have received this crazy email (Your plan activation request for 2672185241 has been successfully processed.

Experience next-level convenience with the Lyca Mobile app! Easily manage your account, purchase plans, get personalized recommendations, set up auto-renewals, and unlock exclusive offers—all in one place.)

I've called the customer service telling them that, how can you activate a number that I haven't even received my Sim card, they said it's an automatic process, after 48 hours of your order. And they said after 24 hours if you still didn't receive your Sim card just give us a call, 3 days later I called them again confirming them that I didn't receive my Sim card yet, the agent said to me you have ordered a hot Sim, and after 48 hours of your order it will be activated, I said I am talking about the Sim card which I didn't receive yet. He said allow it another 24 hours without any clarification, and telling me to end the call, I said do it by yourself he keeps asking me to end the call which I didn't until it stops by itself or he did it. Of course I am not going to use their service 100%. And my question is how they can call this a management or even a company ?

Worst service and customer service ever. Could not get a signal if I did it was not higher than 1 bar, could only use phone through home wifi. Called customer service numerous times - just kept giving me ticket numbers that did not work.
COMPLETE SCAM.

ODRA helped me resolve my Lyca SIM swap issue quickly and efficiently. I had struggled with other agents, but ODRA handled everything professionally and resolved the issue within just 5 minutes. I really appreciate his proactive approach and excellent support. I’m very happy with the service and would love to continue receiving assistance from agents like him.

Poor customer service. Even supervisors does not know what is happening and they do no listen to the customer's concern well.

I requested PORT in my number from other service and I was told it will be transferred in 24 to 48 hrs. When I called after 72 hours they said system error and will need to request again. Since then every day call says its processing. Now at day 7 which is last day of my transfer PIN expires, still in process. I requested to speak with supervisor and they said they are not available. After ongoing request and not to hand the phone, finally I got transferred to supervisor who I was able to speak after 1 hour and 1 minutes wait, who said to me on the phone to wait till transfer request get processed as it is not under his control. I advise to conect to PORT in department and he said they are not trained to speak with customer. I said then who communicate with then with customer concern if supervisor can not talk to them. I ask to talk to the manager and he refuse. I asked for his name and he hung up my call.

I wish I would have not PORT in, regreting my decision.

I might need to ask for refund again that is dealing with broken system and customer service and I am not realisting in getting refund of my 1 year prepaid service.

Unfortunately I will have to deal with this, there is no choice but if you do have a choice, I do not recommend Lyca Mobile to anyone!!
Hope this help ans I hope someone higher up look this review and make changes for good