Bought a prepaid sim to cover my one month in Europe (15 euros) Discovered that it automatically recharged itself for another month (another 15 euros) that i don’t need. Tried to message customer s... See more
Company replied
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Review summary
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I needed to swap my phone number back to my old one after losing it. I contacted customer service four times. During the first call, I was told to register my number, but the prepaid registration for... See more
Company replied
I would give -5 if I could. Auto-debiting someone's account after one top up and making it impossible to cancel due to specific authorizations??? Customer service level - no comments. I can't even pic... See more
Company replied
I have been a Lycamobile NL pay-monthly customer since early 2025. Three serious issues have gone unresolved despite 7+ emails and multiple phone calls over nearly two months: 1. OVERCHARG... See more
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2.3
Poor
2K reviews
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Diabolical Customer Service
28 04 2025
After no communication from the Customer non-services, I emailed them yet again, this time to ask for a refund of the credits on my account but to-date they have not had the courtesy to even reply!
Stay away from NoLyca Mobile!
28 April 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We sincerely apologize for the inconvenience caused.
We would like to inform you that we have initiated the refund process. Once the refund is successfully completed, we will update you at the earliest.
Thank you for your patience and understanding.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Regards,
LycaMobile Operations
Great Customer Service
The customer care representative, Anna C, was very helpful and provided clear description of the requirements for my request.
The issue was forwarded to the right team immediately.
21 April 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Arman,
We appreciate your kind words about Anna C. We're glad she was able to provide you with the information you needed and that the issue was addressed promptly. We strive to offer excellent customer service, and we're happy to hear that your experience met your expectations.
Regards,
Lyca Mobile operations
Lyca is a scam
Lyca is a scam. I bought 12 GB, and 1 hour later i had 5 GB left. I only texted some people
12 April 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We are sorry to hear about your experience and would like to investigate this further to assist you.
Please provide your Lyca Mobile number so we can check the details and get back to you with an update. If your SIM is registered, you can also view your usage details by logging into your account at: https://mylyca.lycamobile.nl/nl/login/
For any further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
I have renewed my bundle plan
I have renewed my bundle plan, but it doesn't change my current plan which expires on 17th April and with 0 GB left. I was abroad when I was running out of the data then bought a new bundle. It added but my plan didn't change. I tried to email the cs, but heard nothing. Then I chatted to cs (via Lia), he ghosted me for about an hour after telling me to wait. He left after an hour. What a great CS :)!
8 April 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Riza,
We are sorry to hear about your recent experience. We will assist with this concern. When you renew a bundle while the current one is still active, the new plan is queued to start after the existing one expires or the bundle allowance is exhausted.
To check the current bundle status and allowances, please dial *136#. Regarding not receiving a response for your email, help us with the email address used to contact us so that we can check and assist. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
My sim card is not working in China…
My sim card is not working in China again, I do not know why. I have sent more than 10 times email to customer service, nobody responds to my email, they only have the automatic reply. They used to respond to the email, now nobody, what happened... I need the customer support.
6 April 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Ping,
We sincerely apologize for the inconvenience caused and the lack of response to your previous emails.
We understand how important it is to stay connected, especially while traveling. Please note that SIM card functionality abroad, including in China, depends on several factors such as international roaming settings, available roaming partners, and the plan you’re using.
To assist you further, we kindly request that you share your Lyca Mobile number with us at trustpilotreview@lycamobile.com. Our team will urgently investigate and get back to you with a resolution.
Thank you for your patience and understanding. We’re here to help and will do our best to resolve this quickly.
Regards,
LycaMobile Operations
Mariabel is a very nice lady and helped…
Mariabel is a very nice lady and helped me solve my problems instantly. Thanx!
5 April 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Mohamed,
We're so glad to hear that you had a positive experience. We appreciate your kind words about Mariabel. We strive to provide excellent customer service, and we're happy to hear that she was able to help you.
Regards,
Lyca Mobile operations
Idiot customer support agents
Definitely the worst customer service at all.
I lost my sim card and they kept charging my account for months, though I made many complaints and called 20 times.
There customer support agents are idiots, I tell them I lost my SIM and they insist on sending an OTP :D
Next time I visit the Netherlands I would buy any other sim but not this shit
1 April 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We are truly sorry to hear about your experience. Please note that if the SIM is registered, the OTP is also sent to the registered email address.
To stop any further charges on your Lyca Mobile number, kindly share the mobile number with us so we can investigate and assist you accordingly. For further support, feel free to reply to us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Unlimited data is limited to 150 GB,
Unlimited data is limited to 150 GB,
They are no honest in T&C you got their limits such a text messages 500 etc.
How you can call this bundle "Unlimited"?
Firstival they should sorted out their app and website because that doesn't work as it should be either. As you can see in their replys on trust pilots is always the same pathetic comment created by bot
Because they not honest I won't pay them anymore.
4 April 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Jacek,
We’re sorry to hear about your disappointment and appreciate your feedback. While our plans are marketed as “Unlimited,” they are subject to fair usage policies which are outlined in our terms and conditions to ensure optimal service for all users.
We understand your concerns regarding the app and website experience and have shared this feedback with our technical team for improvement.
If you’d like us to review your account or assist further, please contact us at trustpilotreview@lycamobile.com. We’re here to help and clarify any confusion.
Regards,
LycaMobile Operations
Reply from Lyca Mobile NL
Hi Haseeb,
We're thrilled to hear about your positive experience. We appreciate your kind words about Meriazel's support.
Regards,
LycaMobile Operations
Cannot cancel payment & customer service team does not reply to emails
I have written an email to the customer service email cs at lycamobile.nl but no one has responded (1st email 17th March & 2nd email following up). I am unable to login to my account and also I’ve been charged for 2 months whilst not having signed up for a monthly eSIM subscription plan as I only signed up for a single month and paid EUR30 for this. I need to also get a refund for EUR30 for the account I signed up on where I firstly made an error in my account signup phase but couldn’t confirm my account due to putting in the wrong email address (my fault). Please help me as I cannot even reach the customer service team from overseas. Thank you.
17 March 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Justin,
We sincerely apologize for the inconvenience caused. We have initiated the refund as per your request. Additionally, could you please share the exact error message you are receiving when trying to log in to your My Lycamobile account? This will help us assist you better in resolving the login issue.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com
Regards,
LycaMobile Operations
In January 2024 I bought a prepaid card…
In January 2024 I bought a prepaid card and added some money to it via your website.I only used the sim card while I was in the netherlands.I do not have access to the number or the sim card any more because I left the country again.
Ever since then I've been charged a monthly fee of 15 euros. I would like a refund for all of those months. February 2024 to March 2025.
Your dutch Service number does not allow me to connect to any people.
31 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We apologize for the inconvenience caused. Lycamobile online top-ups and plan renewals are processed based on customer consent, and auto-renewal remains active unless deactivated through the My Lycamobile account or by contacting customer service before renewal.
As your number is inactive and you are no longer in the Netherlands, we would like to investigate this matter further. Please reach out to us at trustpilotreview@lycamobile.com with the relevant details so we can assist you with a resolution.
Regards,
LycaMobile Operations
The service from Lycamobile NL has been…
The service from Lycamobile NL has been good except that I was given a wrong information that led to a waste of my money.
However, after speaking to a few Customer Representatives, only Rhona properly escalated the issue. This is professional, proactive and savoured with empathy.
Lycamobile NL needs to ask its Representatives to stop transferring calls to their Supervisors who are so busy to attend to customers calls.
Kudos to Rhona. She is a listener and deserves a recognition.
Thank you.
From
Vincent Agulonye
29 March 2025
Unprompted review
Reply from Lyca Mobile NL
Hi Vincent,
Thank you for sharing your experience, Vincent! We're glad to hear that Rhona was able to assist you professionally and with empathy. Your feedback about call transfers is valuable, and we’ll make sure to improve our processes. We appreciate your patience and support. If you need any further assistance, feel free to reach out. 😊
Regards,
LycaMobile Operations
Marizabel was fast and prompt
Marizabel was fast and prompt. She sorted the issue which I was having in renewing the price plan within 10 mins of our conversation.
27 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear M.A.Shaikh,
We're thrilled to hear about your positive experience with Marizabel. Her promptness and efficiency in resolving your price plan renewal issue are commendable. We strive to provide excellent customer service and we're glad that Marizabel was able to assist you so quickly.
Regards,
Lyca Mobile operations
Poor services
19 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We are extremely sorry to hear about your experience with Lyca Mobile. We endeavor to maintain a high quality of service for our customers. Therefore, please brief us about the issue that you face with Lycamobile and provide us with your Lycamobile number or a reference number through the direct message that we have initiated. This will enable us to investigate this matter in detail to resolve the issue you experienced.
Regards,
Lyca Mobile operations
Untrustworthy merchant
Untrustworthy merchant. Deactivating recurring payments on their website doesn’t matter, they will try to take money out of your account every month. Contacting customer service does not help (sent an email a month ago). Just block all future payments from this company. Terrible business practices, just find a better mobile provider. Hope this results in some form of class action lawsuit at some point.
15 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We apologize for the inconvenience caused. We understand your concern regarding the recurring payments. To better assist you, could you please provide the following details:
1. Lycamobile number
2. Email address associated with the account
3. A screenshot showing the auto-renewal turned off
This will help us investigate the issue and assist you with a fair resolution. Kindly share the details with us at trustpilotreview@lycamobile.com.
Regards,
Lycamobile Operations
Tristan helped me well and understood…
Tristan helped me well and understood right away what I want and how quickly it could be done. thanks Tristan
7 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We're so glad to hear you had a positive experience! We appreciate your kind words about Tristan's helpfulness and understanding. We're proud of our team and strive to provide excellent service.
Regards,
Lycamobile operations
Con artists, law-breaking
Con artists. I made a one time top up for friend with a prepaid lycamobile SIM card he only used for 2 weeks. Lycamobile.NL kept my card numbers with them and are charging me imaginary monthly subscriptions. Their support won't pick up the phone nor reply to emails. Stay away.
1 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry to hear about your experience and understand your frustration regarding unexpected charges. Please rest assured that Lycamobile does not store payment details without consent. We would like to investigate this further to find a resolution for you.
Kindly share the Lycamobile number and email address used for the transaction, and we will review the details and get back to you as soon as possible.
Regards,
Lycamobile operations
Helpful Person Good Attitude And Good…
Helpful Person Good Attitude And Good Manners
4 March 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We're so glad to hear you had a positive experience! We strive to provide excellent customer service and appreciate your kind words about our team member's helpfulness and positive attitude.
Regards,
Lycamobile Operations
Marizabel was helpful and knew how to…
Marizabel was helpful and knew how to help me very easily. Thanks
27 February 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We're thrilled to hear about your positive experience. We appreciate your kind words about Marizabel's helpfulness and expertise. We're glad she was able to assist you effectively.
Regards,
Lycamobile Operations
Agent Marizabel helped me to sort the…
Agent Marizabel helped me to sort the request for login related queries. Thanks alot for helping and assisting on the same.
25 February 2025
Unprompted review
Reply from Lyca Mobile NL
Dear Puneet,
We appreciate your kind words and are glad to hear that Agent Marizabel was able to assist you with your login queries. We strive to provide excellent customer service and are happy to know that our agent was able to help you.
Regards,
Lycamobile operations
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