Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
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Review summary
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Reviews shaping this summary
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
Company replied
Service issue. 39 barnhall leixlip there is weak or no inside coverage
Company replied
My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
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Company details
- #7 of 8 best companies in Telecommunications Service Provider
Contact info
Ireland
- lycamobile.ie
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Splendid
A grearmt way to reconnect immediately when you are in an emergency situation.
7 September 2026
Reply from Lyca Mobile IE
Hi Ruben,
We're so glad our service provided immediate reconnection during your emergency. Your positive feedback means a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poland supposed to be free between Lyca…
Poland supposed to be free between Lyca mobiles. Not only it isn't, but it does claim that there is no suffisant credit while there is credit on the esim! Poland not on the list of countries. You can call Pakistan but not Poland!
7 September 2026
Reply from Lyca Mobile IE
Dear Peeters,
We’re sorry to hear about the difficulties you’ve experienced with calls to Poland and the available credit information, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Hi Khalil Abubakar,
We're so glad you had an excellent experience! We appreciate your feedback regarding our pricing. We are always reviewing our offerings.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Never worked
I hired the service, paid the 15 euros (over the advertised price btw...), but never got any kind of connection, neither internet nor calls.
28 August 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you were unable to use the service for internet or calls, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
So easy to use.
7 September 2026
Reply from Lyca Mobile IE
Dear Andy,
We're so glad to hear that you found our product easy to use! Your positive feedback truly makes our day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Sandesh,
We're glad you found our service easy and hassle-free. Thank you for your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear customer,
We're so glad to hear you've been enjoying our service since 2021! Thank you for your continued support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Service issue
Service issue. 39 barnhall leixlip there is weak or no inside coverage
6 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We understand your concern regarding weak or unavailable indoor coverage in the Leixlip area. We regret the inconvenience caused and appreciate how important reliable coverage is, especially inside your home.
Please share your Lyca Mobile number and the location details through our private channel so we can check the network coverage and investigate the issue further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Hi Antonio Gianotti,
We're happy to hear that your experience with us was so efficient and easy. We appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Can't get service to work
6 September 2026
Reply from Lyca Mobile IE
Dear John,
We’re sorry to hear that you’re unable to use the service, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Before the service was very good but…
Before the service was very good but suddenly from last 2 months this problem happening GB suddenly getting deducted.its nearly 5 years now I'm using lyca sim .I'm just confused why this is happening and today my GB suddenly got over I recharge now but my GB is not showing up on my dashboard but my money got deducted can you please check onout on this matter.
6 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the unexpected data deductions and the issue with your recent recharge, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issues as soon as possible.
We appreciate your patience and continued support. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
After I buy a 3 month long term bundle…
After I buy a 3 month long term bundle plan and paid €45/- on 06/09/26 my dash board shows my plan expires on 10/10/26 and i have 30gb data allowance. What does it mean
6 September 2026
Reply from Lyca Mobile IE
Dear George,
We’re sorry to hear about the confusion regarding your long-term bundle validity and data allowance, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to clarify and resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Efficiency and reliability
Efficiency and reliability, I appreciate the fact that I was notified as my mobile data got finished that way I wasn't stranded,
The options of adding or topping up data was brilliant.
2 September 2026
Reply from Lyca Mobile IE
Dear customer,
We're so happy to hear that our data notification and top-up options provided such a helpful and seamless experience for you. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Mohammad,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Your internet is not fast
5 September 2026
Reply from Lyca Mobile IE
Dear Farzaneh,
We understand your concern regarding the slow internet speeds and regret that the service has not been performing as expected. We appreciate how important a fast and reliable connection is.
Please share your Lyca Mobile number, handset make and model, and the location where you experience slow speeds through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
I am happy with services provided by…
I am happy with services provided by lycamobile
5 September 2026
Reply from Lyca Mobile IE
Hi customer,
We are so happy to hear that you are satisfied with our services! Your positive feedback means a lot to us and encourages us to continue providing excellent service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca Mobile eSims Don't Work
I signed up for a Lyca mobile plan with an eSim. Unfortunately my phone would not accept the eSim, and after too many attempts to install it the eSim was rendered invalid. I called the helpline listed in my order email but the person who answered was unable to help whatsoever and frankly a little rude. She repeatedly told me that the information I was giving was incorrect when I was just reading off the email. She told me to email the customer support inbox and they would help. It is over a week later and I have not received any help, but I have received two emails telling me to just download the eSim onto my phone. I tried calling the helpline again today, but cannot get through the AI screener. It keeps sending one-time passwords to my eSim, which I cannot access. This has been a giant waste of time and money and I will be taking my business elsewhere. I would rate it lower if I could.
5 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the difficulties you’ve experienced with your eSIM and customer support, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Hi Fathima Shabreena Nazeer,
We appreciate your feedback and are glad you had a good experience. We are always looking for ways to improve our customer experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Worst mobile network I've spent €60 on…
Worst mobile network I've spent €60 on Internet in a month I did not work once and when I rang customer service and ask for a refund I was told this was not possible
5 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Ash,
We’re sorry to hear about the difficulties you experienced with your internet service and refund request, and we sincerely apologise for the inconvenience caused.
To help us investigate and resolve this as soon as possible, please share your Lyca Mobile number, email address, and any reference number you may have.
Once we receive these details, our team will prioritise your case and work towards resolving the issue at the earliest.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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