Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
Company replied
Service issue. 39 barnhall leixlip there is weak or no inside coverage
Company replied
My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
Company replied
Company details
- #7 of 8 best companies in Telecommunications Service Provider
Contact info
Ireland
- lycamobile.ie
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile IE
Dear Emmanuel,
Your loyalty and kind feedback mean the most to our hard-working team.
Thank you for choosing us for reliable service.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
You are life saver as little as €5 can…
You are life saver as little as €5 can get me through a month
5 September 2026
Reply from Lyca Mobile IE
Hi Tapiwa Bgwende,
We're so happy to hear our service has been helpful and provides such great value for you! Thank you for sharing your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It didn’t allow me to pay for my former…
It didn’t allow me to pay for my former bundle that hasn’t expired yet and now I have to pay more for the same data. 2nd time now. Doesn’t make me want to stay in this company!!!
4 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the difficulties you’ve experienced with renewing your bundle and the pricing concerns, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Hi Arlette Bekker ,
Thank you for your wonderful feedback! We're so happy to hear that you found our service easy and convenient to use. We appreciate you choosing us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I need better connection to net.
4 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the poor internet connection you’ve experienced, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to improve and resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Hi Kate Christensen,
We are so glad to hear that our product worked great for you and that it was so quick to use! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I had to buy another plan because you…
I had to buy another plan because you stole my money and the plan didn't activate. I also wrote you a message on Facebook but you don't care.
4 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the issue with your plan activation and the difficulties you experienced reaching our support team, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I bought a esim which is unactivated…
I bought a esim which is unactivated and wanted to convert to a physical sime or get refunded but ur AI BOT just keeps asking more my mobile number from lyka WHICH I DONT HAVE since my number is not activated instaed of connecting me to a n actual person who can actually answer my query. MY PHONE DOESNT SUPPORT ESIM. I MAILED U GUYS AND DIDNIT GET A REPLY EITHER THIS IS SOOOO BAD
31 August 2026
Reply from Lyca Mobile IE
Dear Ananya,
We’re sorry to hear about the difficulties you’ve experienced with your eSIM, refund request, and customer support, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I just bought the eSIM card and I…
I just bought the eSIM card and I haven't received any text message to activate it; I've been trying all morning. Obviously, I can't access the app either. I can't use it. I sent an email and no one has replied. It's disappointing.
4 September 2026
Reply from Lyca Mobile IE
Dear Carmen,
We’re sorry to hear that you haven’t received the activation message for your eSIM and have been unable to use the service, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Great job!!
4 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We are so glad you are part of our community!
Thank you for the fantastic star rating.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Catherine,
We're so glad to hear you found our service easy and quick to use. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Seamless experience
3 September 2026
Reply from Lyca Mobile IE
Dear Customer,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I still have not received my number and…
I still have not received my number and the scanner shows error while scanning, so well I already paid for my esim but not able to use it please contact on my Indian number 91 9981309343
3 September 2026
Reply from Lyca Mobile IE
Dear Palak,
We’re sorry to hear that you have not received your number and are unable to activate your eSIM due to the scanning error. We sincerely apologise for the inconvenience caused, especially after you have already made the payment.
Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve the issue as soon as possible.
Please check your email for updates from our team regarding your eSIM activation.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Never got the code so I can’t activate…
Never got the code so I can’t activate the sim
3 September 2026
Reply from Lyca Mobile IE
Dear Robyn,
We’re sorry to hear that you have not received the activation code and are unable to activate your SIM. We sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Surya,
We are so glad to hear that you had such a positive and speedy experience with us! We appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Slow data every month + bad customer service
Every month, 7–10 days before my plan renews, my data becomes extremely slow — cannot use Facebook, videos, or make calls properly. Also, customer service agents are not helpful and calls waste my time. This happens every month. I also paid €4.99 for an extra data plan. It stil has not working I expect full speed and proper support. Please fix
2 September 2026
Reply from Lyca Mobile IE
Dear Ajmal,
We’re sorry to hear about the recurring slow data speeds and the issue with your extra data package. We sincerely apologise for the inconvenience and frustration caused.
Thank you for providing the relevant details. Our team will investigate this as a priority and work to restore your service and resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Top up must be waiting too long it is…
Top up must be waiting too long it is kick off, no good
2 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the delay with your top-up and the inconvenience caused. We sincerely apologise for the frustration.
Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve the issue as soon as possible.
Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Data is no work
2 September 2026
Reply from Lyca Mobile IE
Dear Honza,
We’re sorry to hear that your mobile data is not working, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve the issue as soon as possible.
Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very easy to top up and the network is…
Very easy to top up and the network is superb
2 September 2026
Reply from Lyca Mobile IE
Dear Adekunle,
We're so glad to hear that you find topping up to be very easy and that you're experiencing superb network quality! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you’ve been experiencing frequent issues with our service, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve the issue as soon as possible.
Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.