Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
Company replied
Service issue. 39 barnhall leixlip there is weak or no inside coverage
Company replied
My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
Company replied
Company details
- #7 of 8 best companies in Telecommunications Service Provider
Contact info
Ireland
- lycamobile.ie
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service experience
I bought an eSIM a week ago and immediately found out my phone doesn't support it. I emailed customer service asking if I could switch to a physical SIM, and sent a follow-up email this Monday. It's now Thursday and I still haven't received any reply. Apart from two automated emails saying they'll look into it as soon as possible, I've heard nothing back. Very disappointing！！！
10 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry for the delay and understand how disappointing it is that you have not received a response regarding your request to switch from an eSIM to a physical SIM.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide your order details or the reference number from your previous emails so we can look into your request?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Fast and reliable
10 September 2026
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
So helpful I was lost in the woods and…
So helpful I was lost in the woods and Lyca save me
10 September 2026
Reply from Lyca Mobile IE
Dear Tyrone,
We're so glad to hear Lyca was able to assist you when you were lost. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you’re experiencing poor network coverage.
Could you please help us with the speed test screenshot along with location and postcode details with us? We would like to investigate this for you and help resolve the issue as soon as possible
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
eSIM never worked..can’t reach anyone.
8 September 2026
Reply from Lyca Mobile IE
Dear Owen,
We’re sorry to hear that your eSIM has never worked and that you have been unable to reach our support team.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide the error message you receive when trying to activate or use the eSIM?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
My eSIM QR code failed to install and…
My eSIM QR code failed to install and it was impossible to get help. The AI voice agent kept requesting a number which I didn’t have as the install failed, the on line chat app was even worse. I was stuck in a loop with not ability to escalate other than email which they say takes 5-7 days before it is addressed. Awful service.
10 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We sincerely apologize for the difficulties you experienced with the eSIM installation and the lack of effective support. We understand how frustrating it must have been to face repeated support loops without a resolution.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I like Service it’s very simple …
I like Service it’s very simple process for recharging and all
10 September 2026
Reply from Lyca Mobile IE
Hi Anjani,
We're so glad you find our recharging process simple and easy to use! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
For certain reasons my card was not…
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt to charge me again and your system failed and I. Got cut off the internet. A reattempt charge option should be included in the app.
10 September 2026
Reply from Lyca Mobile IE
Dear Oluwakayode,
We sincerely apologize for the inconvenience caused by the failed auto-renewal payment and the interruption to your internet service. We understand how frustrating this experience must have been.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible. We also appreciate your feedback regarding adding a payment retry option in the app.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Gajendra,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear William,
We’re sorry to hear that your phone has been locked, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Snook an Auto renewal in and charged me…
Snook an Auto renewal in and charged me when was meant to be a one off
12 August 2026
Reply from Lyca Mobile IE
Dear David,
We’re sorry to hear about the unexpected auto-renewal charge, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Always happy to use Lyca
8 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We are so happy to hear that you are always pleased with our service. Your positive feedback is greatly appreciated, and we look forward to continuing to serve you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good keep it up
8 September 2026
Reply from Lyca Mobile IE
Hi Benitta Kurian Joseph,
We are truly grateful for your positive feedback and appreciate you taking the time to share your thoughts. We are committed to maintaining our standards.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Torjai,
We’re sorry to hear about your concerns regarding charges and your experience with our service, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We're so happy to hear that our services met your expectations and that you found our payment process transparent. Thank you for your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca Mobile is excellent overall
Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a plan whenever I need it and cancel it whenever I want, without being charged automatically. Please fix this issue.
7 September 2026
Reply from Lyca Mobile IE
Dear Abda,
We appreciate your feedback regarding our value and service. We understand your concerns about the app's functionality, specifically the auto-renewal and saved card options. We are actively working on improving the app to provide more flexibility for managing your plans and payment methods. Your input is valuable as we strive to enhance our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
bad service
i bought 10
euro plan (when i already had data)to use my data abroad and its saying no service when i had my roaming data on and everything
7 September 2026
Reply from Lyca Mobile IE
Dear Taylor,
We’re sorry to hear about the roaming and network issues you’ve experienced, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Splendid
A grearmt way to reconnect immediately when you are in an emergency situation.
7 September 2026
Reply from Lyca Mobile IE
Hi Ruben,
We're so glad our service provided immediate reconnection during your emergency. Your positive feedback means a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poland supposed to be free between Lyca…
Poland supposed to be free between Lyca mobiles. Not only it isn't, but it does claim that there is no suffisant credit while there is credit on the esim! Poland not on the list of countries. You can call Pakistan but not Poland!
7 September 2026
Reply from Lyca Mobile IE
Dear Peeters,
We’re sorry to hear about the difficulties you’ve experienced with calls to Poland and the available credit information, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Hi Khalil Abubakar,
We're so glad you had an excellent experience! We appreciate your feedback regarding our pricing. We are always reviewing our offerings.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.