Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
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Review summary
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For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
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Service issue. 39 barnhall leixlip there is weak or no inside coverage
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My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
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Company details
- #7 of 8 best companies in Telecommunications Service Provider
Contact info
Ireland
- lycamobile.ie
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lyca not provisioned was phond message…
Lyca not provisioned was phond message i got. Unable to receive texts. Unable to open qr code to start setup
12 September 2026
Reply from Lyca Mobile IE
Dear Derek Steele,
We sincerely apologize for the difficulties you've encountered with your service, including not being able to receive texts and issues with the QR code setup. We understand how frustrating this must be. Please provide us with your registered email ID or any reference numbers you may have so we can investigate this matter and provide the necessary assistance.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad customer service expirience
I had a problem with a payment in my previous subscription, I called customer service to have help. They told me that everything was ok and I had no need to worry because they would have tried the payment again. Obviously you never tried a second payment attempt and the subscription expired. I called the customer services several times, but the service was so bad that I thought of changing company. They tried to sell me a new subscription at a higher price, they suggested me to complete some action that requires Internet and, obviously, I hadn't Internet, how is it possible to receive such a bad customer support? Lastly, today I have Internet, thanks to a friend, and I was able to renew my subscription, the promotion discount, they offered me as an apologies for the bad service, is not working.
I really think I should change Company
11 September 2026
Reply from Lyca Mobile IE
Dear Francesco,
We’re sorry for the difficulties you experienced with the payment, subscription renewal, and the promotional discount.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide a screenshot showing the promotional offer and the price being charged, along with your order or subscription details
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca mobile customer service is…
Lyca mobile customer service is terrible. They will lie to you to keep you happy until you realise the company is ripping you off. The cheap prices are not worth the headache. Stay clear for your own sanity.
12 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Barry,
We take your concerns regarding the information provided and your overall experience seriously. We would like to investigate the specific issue you encountered and help address your concerns.
Could you please provide the details of the issue you experienced, including any relevant order or account information, so we can review this further and assist you?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I would never recommend this phone…
I would never recommend this phone company to anyone.. I was accused of using 7 GB in two hours yesterday,at a cost of ten euros..no credit returned, unable to speak to a manager . Nobody has spoken to me in regards to this matter,yet Lyca say that the matter is resolved!!
12 September 2026
Reply from Lyca Mobile IE
Dear Hubert,
We understand that you dispute the reported 7 GB data usage within two hours and are requesting that the charge and your account usage be reviewed.
Could you please provide a screenshot showing the data usage and the €10 charge? This will help us investigate the issue and assist you with a resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The internet isn't always there when…
The internet isn't always there when you need it . And in modern times we rely on WiFi/Data for everything. 65% service is not good enough 😔
12 September 2026
Reply from Lyca Mobile IE
Dear Bob,
We’re sorry to hear that your internet connection is not consistently available when you need it.
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please help us with the speed test screenshot along with location and postcode details with us?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Nice to bebnice
A casual coffee, a walk around the city, and seeing where the conversation goes.
12 September 2026
Reply from Lyca Mobile IE
Dear lamkhyar,
We're glad you enjoyed your experience with us. We appreciate your kind words about the relaxed atmosphere and engaging conversations.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We understand your disappointment after purchasing a data package that was not working. We regret the inconvenience caused and would like to investigate this for you. Please contact us through our private channel with your Lyca Mobile number and purchase details so we can check the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I tried to buy a E sim for my phone but…
I tried to buy a E sim for my phone but my phone doesn't support it. Isn't your fault, but I'll need a 20 euro refund which I'll call tomorrow.
11 September 2026
Reply from Lyca Mobile IE
Dear Lamine,
We understand that your phone does not support eSIM and that you would like to request a €20 refund.
I have sent you E-Mail regarding the refund conformation could you please check for the earliest convenience.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The promotional price was 9 and it charged me 10
My app is showing me a promotional price of €9 for the plan, and the order summary also shows €9 as the total amount. However, when I try to activate it, the system attempts to charge me €10 and, when I try to activate it using my credit balance, it says that I don't have enough balance. I currently have €9.94 in my main balance. I topped up €5 specifically because the app showed the plan for €9. I tried to activate it again the next day and it automatically charged me the 10€, when it is supposed to cost 9€. It didnt even give me a chance to cancel before I saw the 10€ charge, it just charged my card.
11 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the unexpected €10 charge and the issue with the promotional price.
Could you please provide a screenshot showing the €9 promotional price and the order summary? This will help us review the issue and assist you with a resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Tariq,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Horrible customer service
Horrible customer service. Have been using one of their bundles for over 2 years and had the auto renewal set this whole period. I left the country last month and disabled the automatic renewal, got charge anyway and when I tried to reach them out to fix the problem and get a refund took long time to answer and they demanded a ridiculous amount of information and did not mention nothing about refund. I highly suggest to anyone considering to hire their service to think over since they don’t have any consideration for their customers
11 September 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Vinicius,
We’re sorry to hear about your experience and understand your frustration regarding the unexpected charge after you disabled auto-renewal.
We would like to investigate the charge and your refund request for you. Could you please provide the relevant order or transaction details, along with confirmation of when you disabled auto-renewal, so we can review this further and assist you with a resolution?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
It is a terrible service
It is a terrible service. I keep calling by phone and no one answers. It is impossible, I haven't been able to cancel the subscription. I bought an eSIM card and I cannot activate it on my phone.
8 September 2026
Reply from Lyca Mobile IE
Dear Laura,
We’re sorry to hear about the difficulties you’ve experienced. We understand that you have been unable to reach our support team, cancel your subscription, or activate your eSIM.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide your order details and the error message you receive when trying to activate the eSIM?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Falobi,
We appreciate you reaching out. We are here to help you get started with using the data. Please let us know if you have any questions.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Could not activate service
11 September 2026
Reply from Lyca Mobile IE
Dear Deborah,
We’re sorry to hear that you’re unable to activate the service. We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide the error message you receive when trying to activate the service?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear customer,
We truly appreciate your kind words and positive feedback. Thank you for taking the time to share your thoughts with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
from the start almost 20 years.nationaly and internationally very helpful and any problems will answers immediately.Abig thanks.
Doing very well and problems solved quickly.
10 September 2026
Reply from Lyca Mobile IE
Dear Biju,
We're so happy to hear that things are going very well and that we were able to resolve your problems quickly. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Value for money easy to navigate the…
Value for money easy to navigate the app and website good coverage does what it says on the tin!!
10 September 2026
Reply from Lyca Mobile IE
Dear Wojnar,
We're happy to hear you find value in our service and that our app and website are easy to navigate. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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