Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
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For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
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Service issue. 39 barnhall leixlip there is weak or no inside coverage
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My debit card changed from Mastercard to Visa. I added new card yesterday when old card did not work. I rang customer service after adding new card to confirm that it was working and I would have no d... See more
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Company details
- #7 of 8 best companies in Telecommunications Service Provider
Contact info
Ireland
- lycamobile.ie
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Lyca Mobile IE
Dear customer,
We are truly grateful for your positive feedback and appreciate you taking the time to share your experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Jerry,
We’re sorry to hear that you did not receive the data you paid for. Could you please provide a screenshot of the data purchase or transaction confirmation, along with your current data balance? This will help us check the transaction and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very disappointing service and wasted money
I have been a Lycamobile customer for over 6 years, but my recent experience has been extremely frustrating.
I’m currently on the Go Unlimited 6-month plan. After using my 100GB monthly allowance, I purchased a 3GB data bolt-on so I could continue using the internet. Unfortunately, the add-on did not provide usable internet access at all.
I completed all the recommended troubleshooting steps. The following day, I contacted customer support 5 times and spoke with 5 different agents. I provided proof from my phone, and the agents also checked the issue through their systems. The connection was so poor that it took nearly 10 minutes just to load a 30-second reel.
I paid for an additional data package but received practically no usable service.
After being a loyal customer for 6+ years, I expected much better service.
Very disappointed with the service and customer support experience.
13 September 2026
Reply from Lyca Mobile IE
Dear Yash,
We’re sorry to hear about the difficulties you experienced with your 3GB data bolt-on, especially after being a loyal Lyca Mobile customer for over 6 years.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide a screenshot of the data bolt-on purchase along with the speed test screenshot, location and postcode details with us
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Return of the money deducted
Please this is coming late because I have already bought a new sim .
Please kindly make a refund
Thanks.
14 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We appreciate your feedback. We understand you're having trouble with your eSIM number. Please reach out to our support team for assistance.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Awsam,
Thank you so much for yourreview! We’re delighted to hear that everything is working great now. We truly appreciate your support and kind feedback
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Confusing UI for topping up
Confusing UI for topping up. I signed on to two deals before I found out I topped up eSIM numbers which I don’t have. My money is gone but no credit. This is my first successful attempt out of three. Please improve it and make it less confusing. (Edit: I have had a great experience in resolving this issue with Lycamobile helpdesk, very quick response from the team.)
14 September 2026
Reply from Lyca Mobile IE
Dear Simona,
We’re sorry to hear about the confusion you experienced while trying to top up your account.
We’re delighted to hear that our helpdesk was able to resolve the issue quickly and that you had a great experience with our team.
We also appreciate your feedback regarding the top-up interface and the confusion around selecting eSIM numbers. We’ll make sure your comments are shared with the relevant team to help improve the experience.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
useless service
useless service , data runs out very quickly
extremely unreliable and expensive give them a MINUS
12 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you’ve had such a frustrating experience with the service.
Could you please provide a screenshot showing your recent data usage and current plan details? This will help us review the issue and assist you with a resolution
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The worse ever
The worse ever…
There is few points: one, when you get a SIM card, you try to top up. It doesn’t, you don’t get the one-time password. It’s a nightmare. When you get that, then you have an issue in customer service. They never help you. They just pass you around and then IThere is few points: one, when you get a SIM card, you try to top up. It doesn’t, you don’t get the one-time password. It’s a nightmare. When you get that, then you have a issue in customer service. They never help you. They just pass you around and then I call for a replacement SIM. They wouldn’t help me to do it. They said you have to go online, do it yourself, and then when you speak to a manager, very, very rude, absolutely I’ve never had any experience with anyone. They don’t care, and that’s why Leica is going down like I was great before but not anymore, and the issue you have is your staff and your management and the minute you say the calls are recorded for whatever reasons, they hang up on you. They disrespect you. So do something about it, otherwise, like I will crush
13 September 2026
Reply from Lyca Mobile IE
Dear Kurd,
We’re sorry to hear that you’ve had such a disappointing experience. Could you please provide more details about the problem you experienced so we can investigate this for you?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Great if you want 3G or Edge
Got an eSIM while I was standing beside my daughter who was connected to Vodafone with a good and full service and I expected the same level of service as Lycamobile uses the Vodafone network here. I was wrong. At best I got 3G, sometimes Edge and then others no signal or service. Waste of money. The reality is in no way comparable to the expectation and marketing projected by the company
12 September 2026
Reply from Lyca Mobile IE
Dear Kevin,
We’re sorry to hear about the poor network experience you had with your eSIM.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please help us with the speed test screenshot along with location and postcode details with us?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Much better
13 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Brendan,
We’re sorry to hear that you’re unhappy with our service. We would like to understand what went wrong and help resolve the issue. Could you please provide more details about the problem you experienced so we can investigate this for you?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I recharge my add on data at around 5…
I recharge my add on data at around 5 pm now time is 10 30 pm and still my data is not working
And please remove ai from your customer service and try to connect directly to customer care it will help customers
Thank you
12 September 2026
Reply from Lyca Mobile IE
Dear Yakub,
We’re sorry to hear that your add-on data is still not working several hours after purchase. We understand how frustrating this must be, especially when you have already paid for the service.
Could you please provide a screenshot showing the add-on purchase and your current data balance? This will help us check whether the add-on has been successfully activated.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Yesterday i did €10 top up for data…
Yesterday i did €10 top up for data trough *139*2001# but not found any data this morning,
12 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that your €10 top-up for data has not been credited to your account.
We understand that you completed the top-up yesterday, but the data is still not showing this morning. We would like to investigate this for you and help resolve the issue as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We understand that you did not make the recharge manually and that it was processed automatically.
Could you please provide the transaction details or a screenshot showing the recharge, so we can check this further and assist you with a resolution?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good Lyca bundle
12 September 2026
Reply from Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Terrible hard to activate smart phones…
Terrible hard to activate smart phones watch and I did pay 10€ and still not possible to activate
12 September 2026
Reply from Lyca Mobile IE
Dear Rose Markovic,
We are sorry to hear about the difficulties you've experienced with activating your smartwatch and the payment issue. We understand how frustrating this can be. Please share the error message so we can investigate this matter and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I want a refund the plan I bought is…
I want a refund the plan I bought is horrible and it says the closest I can get a refund is in a week. Nothing works on the data except calls and I bought the unlimited plan and even then the calls are limited
12 September 2026
Reply from Lyca Mobile IE
Dear Customer,
We are sorry to hear about the difficulties you're experiencing with your plan and the issues with data and call limitations. We understand your frustration and appreciate you bringing this to our attention. Please share the Lyca Mobile number and location details to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We are concerned about these charges. Please share the Lyca Mobile number so that we will investigate this issue immediately to understand what happened. Dial *190# from your Lyca Mobile number to deactivate the auto renewal.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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