Received my paddle this morning, played this afternoon. WOW what a paddle, great control and excellent spin qualities. I am so happy i chose the Luzz Glider. The company provides fantastic customer... See more
Company replied
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Review summary
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Reviews shaping this summary
Great company with swift communication Candy Cannon paddle and cover was just what I needed. I personalised the handle with my initials and personalised the cover with my embroidered name, in threa... See more
Company replied
Communication was a bit confusing at first because several people tried to respond at different cadences….. That said I see that as a plus because the team seemed eager to help me to a resolution w... See more
Company replied
Very happy with my purchase! I love the paddle itself and their customer service is amazing as they were very prompt in correcting an issue I had. Highly recommend!
Company replied
4.7
Excellent
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Shipment came on time
Shipment came on time. Love the pickleball bag. There's a compartment for everything--paddles, balls, snacks, keys, drinks, towels, clothes, etc! Use it all the time.
19 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you for your feedback. We’re glad to hear that you’re enjoying your Luzz pickleball bag and that the design helps keep all your gear organized. We put a lot of thought into creating a bag that’s practical for players both on and off the court, and we appreciate you sharing how it fits into your routine. Thank you for choosing Luzz.
Recommend Luzz inferno pro 4 to all
I would be delighted to assist you with writing a review for customer service. Here is a draft:
The customer service representatives were exceptionally helpful and courteous. They promptly addressed my inquiry with great professionalism. I was very impressed with their efficiency and willingness to go the extra mile. Resolving my issue was a seamless and pleasant experience. I highly recommend their outstanding support.
2 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you for taking the time to share your feedback. We’re pleased to hear that our team was able to assist you in a timely and professional manner. Our goal is always to make sure every customer feels supported and taken care of, especially when they need help resolving an issue. We truly appreciate your recognition of our team’s efforts and will continue to provide the level of service our customers expect from Luzz.
defective paddle replaced easily and quickly!
I had an issue with the paddle I had previously purchased and reached out to customer service to resolve it. I received prompt responses to all my concerns, and they quickly provided a solution to replace my paddle at no cost to me. Chelley, in customer service, went above and beyond by allowing me to select a different colored paddle than I had previously, which was a very nice gesture. Very proactive company and customer service!
10 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for taking the time to share this. We’re happy to hear that Chelley was able to help resolve the issue and make the replacement experience a better one. We always try to handle these situations in a way that works best for our customers, and we appreciate you recognizing the effort our team puts in!
Very happy and satisfied with the service provided
Very happy and satisfied with the customer service provided. Without hesitation and much questioning, Luzz team offered a replacement to my old paddle that i thought it had some minor defect. Great job.
15 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for your feedback. We’re glad to hear that our team was able to assist you and resolve your concern with a replacement. We always want our customers to feel supported and confident when choosing Luzz, and we truly appreciate your trust and support.
Great customer service
Great customer service. Warranty is real value will be a lifetime customer.
11 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for the great feedback! We’re really glad to hear that you had a positive experience with our warranty service. We appreciate your trust in Luzz and are grateful to have you as part of our community.
Very responsive and helpful customer…
Very responsive and helpful customer service
8 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for your kind words! We’re glad to hear that our team was able to help and provide the support you needed. We really appreciate your support and will keep working hard to take care of our customers.
Excellent customer service handled by…
Excellent customer service handled by Chelley and grace. Chelley is very receptive to feedback and takes feedback seriously. She followed through the work and ensure that customer like me is well taken care of and heard.
6 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for sharing your experience. We truly appreciate your feedback and are glad to hear that Chelley was able to address your concerns and provide the support you needed. We value every customer’s feedback and will continue to listen and improve to deliver a better experience for our players.
Awesome company
Awesome company, I have their luzz cannon paddle. The edge guard come a little off. They’re quickly to assist me with the replacement. Honestly, the paddle was so good and offer unbeatable value as I have use all the big brand paddle, but the luzz is my main now. I will definitely be a luzz customer for life.
5 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for the awesome feedback! We’re really happy to hear that you’re enjoying your Luzz Cannon and that our team was able to help you out quickly. It means a lot to know that after trying different brands, you’ve chosen Luzz as your main paddle. We truly appreciate your support and look forward to being part of your pickleball journey.
Super kind helpful and easy to work…
Super kind helpful and easy to work with. Great products, great customer service and very attentive to the concerns and questions of their customers. Easy to file paddle warranty and a new replacement was on the way within 3 days!
4 June 2026
Unprompted review
Reply from Luzzpickleball
Thank you for sharing your experience! We’re really happy to hear that our team was able to make the warranty process smooth and provide the support you needed. We truly appreciate your kind words about our products and customer service. We’ll continue to do our best to take care of every Luzz player and provide the support you deserve.
Efficient & Friendly Service
Quick, polite response, knowledgeable, efficient and friendly service as always
25 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for your kind feedback! Your support and trust mean a lot to us, and we’ll continue doing our best to provide knowledgeable and helpful service to our Luzz community.
Reply from Luzzpickleball
Thank you for your feedback! We’re glad to hear that our team was able to provide helpful and timely support. We truly appreciate your support and will continue to be here whenever you need assistance.
The paddle is great and plays well
The paddle is great and plays well. The customer service team at luzz are very responsive and helpful, when I had an issue with my paddle they resolved it right away. it’s hard to find good products out there that are backed up with great customer service, well done Grace
18 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you for sharing your experience! We’re so glad to hear that you’re enjoying your paddle and that Grace was able to help resolve the issue quickly. We really appreciate your support and kind words about our products and service. We’ll keep doing our best to take care of our Luzz players.
The customer service is very helpful
The customer service is very helpful. They go above and beyond to meet your needs with still being loyal and fair to the company. Donna a customer service representative was so nice and friendly. Staying on the phone with me for 28 minutes to help me with a warranty issue. Not only is this brand great at making paddles they are great at hiring. Good Job luzz!
14 May 2026
Unprompted review
Reply from Luzzpickleball
Thanks so much for your kind words! We’re thrilled to hear that Donna and our team were able to help you and make your experience a positive one. It means a lot to know you’re happy with both our paddles and our customer service!
Super cute
Super cute. Super light. 1st pickleball paddle & while I'm nowhere near experienced enough to tell the dif between a great/bad paddle, I can confidently say that this 1 is a good 1.
I've no issues handling it & have been able to practice my serves/hits against my more experienced moots. i'm also EXTREMELY happy that they made a cute green one & offer more cute colors/designs. Too many brands I looked at for my 1st paddle were SO incredibly boring &/or ugly.
Price point is also beginner friendly! I'll be back for more Luzz paddles once I get bettter :)
14 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying your first pickleball paddle and that the colors and design bring a smile to your face. It’s great to know that it’s helping you practice and have fun while learning. We can’t wait to see you back for more Luzz paddles as your game continues to improve!
I love my inferno paddles
I love my inferno paddles. I bought two , the blue and the purple. They both were great paddles. The surface is rough so give me a good spine and the technology are so good, give me control when I hit the ball. Highly recommended!!!
14 May 2026
Unprompted review
Reply from Luzzpickleball
Wow, thanks so much for the kind words! We’re so happy to hear that you’re loving both your Blue and Purple Inferno paddles. It’s awesome that the surface and tech are giving you great spin and control. Really appreciate you recommending them!
Strong communication throughout the…
Strong communication throughout the process, steps included questions around the warranty process, feedback and video review of the paddle and partnering for a replacement paddle. I am very impressed with the product and the commitment of Luzz to take care of their customers!
29 April 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for your feedback! We’re thrilled to hear that you were impressed not only with the paddle itself but also with the support and care you received from our team throughout the warranty and replacement process. Your kind words mean a lot to us!
Worth to buy!!
Their customer service is very responsive. The paddle? UH!! very underrated!! Irl this cannon candy!!! Super worth to buy 👌
29 April 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you love the Cannon paddle and that our customer service was helpful. It’s great to know you think it’s worth every bit—your support means a lot to us!
Fantastic
Fantastic! I’ve been playing with my Lyzz Inferno for 6 months. It got a little rattle inside and they warrantied it no questions asked! I will continue to buy Luzz paddles and I brag about them at the courts all the time.
6 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for sharing your experience! We’re thrilled to hear that your Inferno was quickly taken care of and that you enjoy using it so much. We really appreciate your support and love that you’re sharing your enthusiasm on the courts!
Here is a list of Luzz paddles that I…
Here is a list of Luzz paddles that I Purchased:
5 Luzz Cannons
2 Luzz Infernos
1 Glider
1 Luzz Blade 1
1 Luzz Blade 2
Labs Paddles “waiting for delivery”
1 Luzz Blade 2x
1 Luzz Tornazo 2
That’s a lot of paddles and here is the main reason:
When I purchase the 1st Inferno I leaded it up and went to courts to hit 500 serves. I heard a slight rattle which I think is loose glue. Sent a video to Luzz Warranty and to my surprised they shipped me another Luzz within the hour and I kept the original inferno. No cost and no wait time . All the other paddles no warranty issues. Over the years I had problems with other companies warranties. Not going into details but not purchasing their paddles anymore. Luzz has my business from now on.
I sold 2 Cannons and the Blade 1 to friends. I never plan to sell them people just wanted them.
I am not sponsored by Luzz nor do I have a promo code but Luzz did send me a code for 30 percent for a one time purchased.
I can go on and on however if you decide to purchased from Luzz I truly believe you will be satisfied.
Also forgot I also purchased the Luzz Tour Bag . Excellent bags
4 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for sharing your experience and your incredible support! We’re thrilled to hear how much you enjoy your Luzz paddles and that our warranty team was able to help you so quickly. It’s amazing to see how much you love the performance and reliability of our products, and we truly appreciate you spreading the word to your friends. We’re also glad to hear you’re enjoying the Luzz Tour Bag! Your feedback and loyalty mean a lot to us.
Good Company
Good Company! Great Paddles! Very reasonable pricing and very efficient and competent products! Thank you Luzz Team!
6 May 2026
Unprompted review
Reply from Luzzpickleball
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our paddles, pricing, and overall experience. Your support means a lot to us!
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