luxuryscent.co.uk Reviews 

132
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the vast range of unique fragrances is long-lasting, beautifully crafted, and consistently brings in endless compliments from everyone. Many people also deeply appreciate the extremely friendly, knowledgeable staff and wonderful customer support provided during their frequent shopping visits. Buyers often describe the beautiful packaging and wonderful product options as a genuine, true joy to discover over the past few years. Some reviewers were not happy with specific purchases, noting disappointing overall product quality, individual scents that did not match expectations, or completely unresponsive customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful choice of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From delightful budget options to addictive luxury offerings, Luxury Scent has been my go-to fragrance supplier for the past 3 years. They stock a range of Western and Arab scents all of which have so... See more

Company replied

Rated 5 out of 5 stars

Fast delivery. Perfume oils arrived in nice looking pouches. I bought Orange sandal wood this time as my favourite; Sweet neroli is out of stock. It smells nothing like an orange but it's right... See more

Company replied

Rated 5 out of 5 stars

I’m a very happy and satisfied customer. The service was excellent from start to finish, fast, professional, and clearly focused on the customer. The fragrances are absolutely beautiful, high q... See more

Rated 5 out of 5 stars

I’ve purchased from luxury scents a number of times and it never disappoints. The fragrances I have lasts for a really long time and I always receive compliments whenever I’m wearing it!


Company details

  1. Perfume Store
  2. also in
  3. Flavours, Fragrances and Aroma Supplier

Written by the company

Our mission is to inspire confidence and individuality through the power of scent. Our diverse collection caters to a spectrum of personalities, allowing each person to find a fragrance that resonates with their unique style and story. Luxury Scent is synonymous with iconic signature scents. Our fragrances aren't just products; they're statements of individuality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(132)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products

I have nothing but positive praise for Luxury Scents. Their website is very user friendly and ordering is a breeze. The 7 oils I have are fantastic and are my go to for the working week.

1 June 2024
Unprompted review
Rated 4 out of 5 stars

Mixed feelings

Prompt delivery. Amazing scents. I am however not happy with how one of the sample scent came almost empty! I should have returned them immediately but the others were ok. I checked ,not sure it was a leakage. Its more like an oversight from the packaging team.
You should apologise with a replacement of the Blue moon sample sent pls

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

I have bought various perfumed oils from Luxury Scent and they are all high quality products, always precise and fast shipping: personally I am very satisfied. Thank you Luxury Scent

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I used to buy an older version of the Arabian Oud Musk from Luxury Scent via Amazon. And I loved it!
Now, their own shop sells a newer/altered version of this perfume.
But the nice people of Luxury Scent were so kind to recreate the older version for me.
I am so happy because this scent reminds me of my childhood.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Awesome oils!

Such a stunning collection of unusual oils. I have bought 12 different ones to try, great to have small bottles, you can really enjoy lots of unique fragrances. Easy to order, arrives prompltly, packaged in beautiful perfume bags. \Ideal perfumes for traveling as small & long lasting. Also get special offers emailed to me

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Being a fragrance enthusiast and opt to…

Being a fragrance enthusiast and opt to look for diverse options, Luxury Scent has been a great companion with its multiverse perfume and oils. I am particularly awed with the standing out ones and impressed with the collection sets like its BEST SELLER COLLECTION. Additionally, I am personally fan of its own creations such as "Scent of Dubai" oil and perfume and Amber Gold.

7 April 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting for my order

Still waiting for my order, poor communication on business behalf.
Complete different experience from first time round, where everything came ON TIME…
But this time extremely poor, was going to be a repeat customer but not so sure now

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Diluted oil perfume and short lasting

I recently purchased an oil perfume from this brand (oud al abyad) and unfortunately, my experience has not been as delightful as I had hoped. The product I received had several issues that left me quite dissatisfied.

Firstly, the scent of the oil perfume was extremely weak. Upon application, I found myself having to use a significant amount of product just to detect any fragrance. It lacked the intensity and longevity that I expect from an oil perfume especially oud, making it feel like a subpar product overall. The color of the oud oil was completely see through like a water with no any color what so ever which is strange for pure oud oils.
This was a significant letdown, as I value products of high quality.

To address these issues, I reached out to customer service via email, detailing my concerns and requesting a resolution. However, I was met with silence for an entire week, which was frustrating and unprofessional. It wasn't until I contacted them through Instagram that I finally received an instant response.

While the customer service representative on Instagram was courteous and understanding, their solution fell short of my expectations. They promised to send a replacement product, assuring me that it would be of better quality and "to leave it with them".
However, when the replacement arrived, I was shocked to find that it was an entirely different scent altogether with a wrong name sticker on, not even close to the original oud fragrance I had purchased but with vetiver and lemon scent.
I had high hopes for their oil perfume, but the weak scent, questionable purity, and lackluster customer service have soured my opinion.
Dont waste your time and money with this brand

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful oils

Started shopping with this company not too long ago in that time I’ve made quite a few orders. The website is beautiful and makes shopping a real treat. The selection of attar oils and ouds is very good. The pricing is competitive overall just a great company to shop with. Plus it’s small family run business which is a bonus. The whole process from ordering to dispatch is fast and efficient. Highly recommend for authentic fragrance oils that smell beautiful and are long lasting.

6 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look