My experience at Luv Cars was really good . Thinking about finance is always a scary feeling especially when it’s your first time, looking about it. The staff at Luv cars made it easy to choose a vehi... See more
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Review summary
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I have had a great experience with Luv Cars from beginning to end! They have been patient with me when I was choosing a car at my budget and type of car i was looking for. Rosie was always polit... See more
Company replied
Really helpful, easy to use, helped secure a car, with a better deal, after 1st one fell through, as Garage double sold it. Good communication and kept us informed as to what was happening.
Company replied
Very pleasant staff and gets work done very quickly and professionally. Even though I didn't like 2 or 3 cars you would come back with another 1 and never give up 10 stars
Company replied
Company details
Written by the company
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Written by the company
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Contact info
The Blue Tower, MediaCityUK, M50 2ST , Salford, United Kingdom
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Reply from Luv Cars
Hi Stuart, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Reply from Luv Cars
Hi Steven, thank you for taking the time to leave us a review. We are happy to hear that you found our process quick and easy. We hope you enjoy your new vehicle.
I'm so over the moon with the things…
I'm so over the moon with the things they helped me with i would do it again what nice guys
30 June 2026
Reply from Luv Cars
Hi Amanda, thank you for taking the time to leave us a review. We really appreciate your kind words. Enjoy your new vehicle.
AVOIDDD!!!
This company is an absolute joke it’s impossible to get through to anyone at all. I’ve had to pay out £3,000 for a brand new gearbox, yet neither they, my finance provider, nor the garage I bought the car from are willing to do anything to help resolve this. My warranty still hasn’t been cancelled either, as I’m being told I have to go through Luv Car Loans to arrange that.
I’ve received terrible service and I’m extremely disappointed. I’ve sent emails and made phone calls, but I’ve had no response whatsoever. All I’m asking is for someone to get in touch with me the car was clearly not fit for purpose in the first place. I am thoroughly let down by this whole experience.
30 June 2026
Unprompted review
Reply from Luv Cars
Hi Shannon, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience with our communication.
This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know
that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Awesome service
Awesome service, especially from Oliver, thank you so much to all the team
29 June 2026
Reply from Luv Cars
Hi Alex, thank you for your kind feedback on Oliver. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Great work
Great work! Thank you scott you was briiliant.
The one fault was the £199 dealers fee, spoke to the dealer and he does not charge a fee. Luv cars charged the dealer which he then passed it back so he would not be out of pocket.
26 June 2026
Reply from Luv Cars
Hi Alan, thank you for your kind feedback on Scott. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Excellent customer service from start…
Excellent customer service from start to finish. A massive thank you to Rosie
27 June 2026
Reply from Luv Cars
Hi Trevor, thank you for your kind feedback on Rosie. We are proud to hear that she made your experience with us such a positive one, and we will ensure she is commended for her excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Very efficient and extremely helpful
27 June 2026
Reply from Luv Cars
Hi Kim, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team and that they were extremely helpful. We hope you enjoy your new vehicle.
Luv cars are a excellent company
Luv cars are a excellent company, everybody helped me out, doing a grand of getting myself a new motor. :) Thanks you.
26 June 2026
Reply from Luv Cars
Hi Rosie, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Best of all service ,very profesional…
Best of all service ,very profesional from start to end ,very safe, and protect customer, to choice the right one,all members from the company kind help-full.
Im very happy with tha Luvecar And I can easy recomend for my friends and other Many thankx
23 June 2026
Reply from Luv Cars
Hi Mona, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you would recommend us in the future.
Great service
Great service. Really friendly advisors. Listened to exactly what I wanted and within a price range I could afford. Amazing car from a great dealership. The car was even delivered within a couple of hours!
24 June 2026
Reply from Luv Cars
Hi Tracy, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you found our service great! Enjoy your new vehicle.
It's was OK
It's was OK, I paid to dealers , through luv ,they saidcthe money was refundable and the two garage still have my deposits, I can't seem to get them , I really think luv should refunded them and they can fight for the money back , buy other an my rant they finally got me a good garage , and I have my car now , but be aware of paying a deposit to garages , and if you get sales advisor called kyle that man went above and beyond , they should be happy to have him working there .
24 June 2026
Reply from Luv Cars
Hi David, thank you for your kind feedback on Kyle. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Terrible customer service very rude
Terrible customer service very rude , Scott was good though but the other children I spoke to were rude and useless
24 June 2026
Reply from Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your negative experience. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Jack blacks the man
Jack the guy who called me from the start was great always there when I needed him called bang on the agreed time he said he would drove away my car today cheers jack black
23 June 2026
Reply from Luv Cars
Hi Kev, thank you for leaving a review. We appreciate your positive feedback for Jack. We are delighted to hear that he was able to help whenever you needed, this is the level of service that we strive to deliver. We wish you all the best with your new car!
Really helpful
Really helpful, easy to use, helped secure a car, with a better deal, after 1st one fell through, as Garage double sold it.
Good communication and kept us informed as to what was happening.
23 June 2026
Reply from Luv Cars
Hi William, thank you for taking the time to leave a review. We are glad that you were well informed throughout the buying process and ended up with a better deal. We hope that you are happy with your new car and wish you all the best moving forward.
Excellent service
Rhys, the agent that helped wirh the purchase of my car was extremely helpful
20 June 2026
Reply from Luv Cars
Hi Erika, we appreciate your positive review for Rhys, we are glad to hear that he was helpful throughout your car purchasing journey. We wish you all the best with your new car!
Initial call and finding a vehicle was…
Initial call and finding a vehicle was great couldn’t fault it , but getting them to pay for the vehicle was terrible sat at the dealership almost 3 hours waiting for them to pay out so I could leave to go home to collect my children from school, back and forth calls in this period as they initially told me 15-20 mins for it to be paid , I waited , dealers getting frustrated with me at this point , he’s calling , I’m calling they say they did it , 2 hours later they txt saying they had paid it , we waited , another 40 mins later they then said there was an issue with paperwork as i didn’t say the right amount , so back to dealer to speak to him to Change it , but in the meantime I get a call saying all paid tell the dealer this was 3 hours later after the initial first contact with this company to pay out
19 June 2026
Reply from Luv Cars
Hi Miss Wheatley, thank you for taking the time to leave a review, although we are truly sorry to hear about your recent experience. This does not match the level of service that we strive to deliver. Your feedback has now been passed along to our team to review internally. Once again, we are truly sorry for the inconvenience that this experience has caused.
Helpful polite and friendly
The staff I spoke with were very friendly and polite, they made the search for a car fairly easy.
A few hiccups along the way more so a mix of all parties involved but they got the deal done and was incredibly apologetic for the miss understanding.
Thankyou very much
15 June 2026
Reply from Luv Cars
Hi Damian, thank you for taking the time to leave a review, we appreciate your feedback. We are sorry to hear that there was a misunderstanding when purchasing your car, however we are happy to hear that this was all resolved and hope that you are happy with your new car!
My experience with luv cars was…
My experience with luv cars was exceptional. Highly recommend
16 June 2026
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience. Enjoy your new vehicle.
Really helpful and friendly throughout…
Really helpful and friendly throughout the process. Do their best to help.
19 June 2026
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We appreciate the kind words and are happy to hear that you had a positive customer experience.
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