Luso Spas Reviews 

We are so happy with our Spa tub, just had our first go in it! Service from the day we went to look in the showroom all the way through delivery was great. They delivered, installed and checked the tub was filling correctly. The first tub had a leak so they took it away and replaced it with a brand new one (we had bought one that a customer rejected as it was not the colour they though they’d ordered). Can’t be happier with the whole process- thank you chaps!

Found this company looking for ball valve and all I can say is only buy from hear because there just won’t let you down. Absolutely fantastic you really won’t be disappointed by there quality and service they just cart do enough for you and very fast email communication wonderful

Service engineer arrived as arranged & advised us on maintaining our hot tub & proceeded to carry out service & maintenance in a very efficient manner
He was engaging & cheerful at all times & I would highly recommend this service

We love our hot tub and would highly recommend Luso
They offer an amazing service for the tub which we take advantage of and it’s well worth the money

We had our hot tub removed as we no longer wanted it. The guys gave us estimated arrival time on the day, when they turned up they got on with the job swiftly, neatly & despite an awkward access alleyway that they had to navigate the tub was removed successfully really quickly. Thank you Jay & team.

I have had a very bad experience. Wrong tub was delivered and also damaged. They said they would send the replacement broken panel and they haven’t. Also missing the chemical kit I paid for.

Excellent service from start to finish

I recently purchased a sauna and the whole experience was outstanding. From the very beginning, Jay and his team were incredibly helpful, responsive and knowledgeable. Nothing ever felt like too much trouble — every question was answered quickly and clearly, and they made sure I understood the options before making a decision.

Delivery and installation were smooth and exactly as promised, and the aftercare has been just as good. It’s rare to find a company that still takes real pride in customer service, but you can tell they genuinely care about doing things properly.

The sauna itself is fantastic quality and has already become a daily routine in our house.

Highly recommended — great product backed up by even better people.

I buy 2 filters and a air regulator for my hot tub.
The air regulator was scratched but we sorted out with them.
I am happy thanks!!

Jay was super helpful and the removal of the tub was straightforward. Would highly recommend.

I have used Luso Spas twice now. Once to have my hot tub relocated and yesterday when I purchased a new cover.
They are always true to their word, give regular updates on timings and are extremely professional, knowledgeable and helpful. I am so pleased I found this company. Will never go anywhere else. They are truly amazing

We purchased our Hottub and air source heat pump from Luso spas some years ago and the service was excellent, we had everything serviced recently and their after sales service is equally excellent, ensuring everything is up and running for the Christmas holidays

Used them to move my very big and heavy hot tub. Very good service. Great price and arranged really quickly. Couldn’t recommend them enough

I was pleased I chose this company for buying and servicing my hot tub. My phone calls were answered promptly and they were very helpful. Billy did a good job of servicing my hot tub efficiently and was very polite.

The team was amazing from start to finish with my constant questions and helping find the right hot tub for me and my partner. The 2 young men that delivered the hot tub and did the set up Tom and Billy were lovely especially as they had a tricky job to get the hot tub in to my garden, it had to go through my neighbours with permission, of course Into mine. From asking the position of how I wanted the hot tub and to the full set up and installation and then a walk through of the hot tub itself. Which was truly helpful. Along with writing down the name of the hot tub for me, the name of the filter and serial number for the keypad and writing down the name of the Bluetooth.
There was a slight issue in regards to the lights. The next day, when I went to use it and the team were out the very same week to come and have a look. All it was was a slight loose connection.
They fixed that problem quickly and efficiently really helpful and quick to respond to the very minor problem. The hot tub itself was delivered on the 8th September so I also have had time enough to be using it, and it fabulous. Especially for my partner who is disabled, it's brilliant hydrotherapy for him, and for me, stress relief, and also a bit of a social when you have your friends round.
Wonderful, helpful team, and the hot tub looks brilliant.

Had luso spa’s pick up a hot tub I once owned before I moved house and I brought it back off the person who brought my house off me … the service was absolutely brilliant from pick up to drop off , they also did a full chemical clean on it because it hadn’t been used for 2 years , flushed and refilled , purchased new filters and water care kit at a very good price , all in all brilliant from start to finish ⭐️⭐️⭐️⭐️⭐️

The team at Luso Spas were knowledgeable and so easy to work with helping to sort a replacement unit to run our hot tub as the existing pack was obsolete.
Very quick at responding, arranging a visit next day. All back up and running!
Happy to recommend and will be back in the Spring for a new hot tub cover.
Thank you guys!

Arrived on time , took great care of the Tub and had a good laugh as the work was done.
Highly recommended
Thanks Tommy and Billy

Great company would definitely recommend them. Lovely polite couple of guys that came very happy with the service. Fantastic job Luso Spas keep it up

5 star from start to finish even putting my hot tub in storage for a week while we moved. Tom and Bill were fantastic nothing was too much trouble for them. Very competitively priced too 😀

From start to finish I had good communication, great advice on which would be no suitable for what I wanted, friendly service and was told what was happening at each stage and I'm now left with an amazing jacuzzi!! Great service....I recommend highly