Luso Spas Reviews 618

fabulous service from start to finish delivery and collection faultless perfert communication and great guys doing the job very helpful and polite definitely recommend

Order a replacement hot tub lid made to size. Excellent prompt service and delivery. Fits perfect.

Highly recommend. We’ve owned our tub for a full year now, and it has been a fantastic investment. We just completed the first-year service, and the entire process was seamless.

The technician was professional, punctual, and thorough, ensuring everything was in perfect working order giving us great peace of mind. After a year of regular use, the tub is still performing like new. Great service and a great product.

Had our hot tub 1 year with no problems but lots of great experiences, Had it's 1st service this week by the Luso team and it's looking and running like its brand new. Thanks guys :)

Helped my husband with fault on hot tub over a phone call.quick to respond to messages also .very pleased to get tub back up running

Had hot tub for 6 years now with no issues,after refilling it and using it for about 2 weeks the electrics tripped, investigated the fault and fount the UV light and UV controller had blown, a quick phonecall and a day later ,I collected the parts and fitted.
Friendly and helpful people .Thanks

Excellent customer service. Ordered the wrong parts and they were changed with no problem.

Great service from Jay! I needed 5 replacement jets for my orca tub, Jay spoke to Blue Whale as they wouldn’t deal with the public and sorted them out for me. Cheers Jay

Needed a repair, swift response and great service, always would recommend

Excellent service. Regular progress updates. The team were very professional, friendly, polite & knowledgeable. Very impressed at how quickly & painlessly my hot-tub was removed, loaded & taken away.

Great service from the team. They were able to remove our hot tub within 5 days of first contact.
Communication was good and they were careful moving the hot tub.
Thanks!

Very good service. Always very helpful and obliging, can’t fault them

We are so happy with our Spa tub, just had our first go in it! Service from the day we went to look in the showroom all the way through delivery was great. They delivered, installed and checked the tub was filling correctly. The first tub had a leak so they took it away and replaced it with a brand new one (we had bought one that a customer rejected as it was not the colour they though they’d ordered). Can’t be happier with the whole process- thank you chaps!

Found this company looking for ball valve and all I can say is only buy from hear because there just won’t let you down. Absolutely fantastic you really won’t be disappointed by there quality and service they just cart do enough for you and very fast email communication wonderful

Service engineer arrived as arranged & advised us on maintaining our hot tub & proceeded to carry out service & maintenance in a very efficient manner
He was engaging & cheerful at all times & I would highly recommend this service

We love our hot tub and would highly recommend Luso
They offer an amazing service for the tub which we take advantage of and it’s well worth the money

We had our hot tub removed as we no longer wanted it. The guys gave us estimated arrival time on the day, when they turned up they got on with the job swiftly, neatly & despite an awkward access alleyway that they had to navigate the tub was removed successfully really quickly. Thank you Jay & team.

I have had a very bad experience. Wrong tub was delivered and also damaged. They said they would send the replacement broken panel and they haven’t. Also missing the chemical kit I paid for.

Excellent service from start to finish

I recently purchased a sauna and the whole experience was outstanding. From the very beginning, Jay and his team were incredibly helpful, responsive and knowledgeable. Nothing ever felt like too much trouble — every question was answered quickly and clearly, and they made sure I understood the options before making a decision.

Delivery and installation were smooth and exactly as promised, and the aftercare has been just as good. It’s rare to find a company that still takes real pride in customer service, but you can tell they genuinely care about doing things properly.

The sauna itself is fantastic quality and has already become a daily routine in our house.

Highly recommended — great product backed up by even better people.

I buy 2 filters and a air regulator for my hot tub.
The air regulator was scratched but we sorted out with them.
I am happy thanks!!