Luso Spas Reviews 

626
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, knowledge, and helpfulness from start to finish. Many people appreciate the clear communication and regular updates provided throughout the process. Delivery and installation services are frequently described as smooth and efficient. However, some customers also noted issues with product quality, such as items arriving scratched or damaged. A few other people mentioned dissatisfaction with after-sales support, experiencing delays in receiving replacement parts or a lack of assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the excellent and quick service from... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick and efficient... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the first-class quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Luso Spas twice now. Once to have my hot tub relocated and yesterday when I purchased a new cover. They are always true to their word, give regular updates on timings and are extremely p... See more

Rated 5 out of 5 stars

The team at Luso Spas were knowledgeable and so easy to work with helping to sort a replacement unit to run our hot tub as the existing pack was obsolete. Very quick at responding, arranging a vis... See more

Rated 5 out of 5 stars

Had hot tub for 6 years now with no issues,after refilling it and using it for about 2 weeks the electrics tripped, investigated the fault and fount the UV light and UV controller had blown, a quick... See more

Rated 5 out of 5 stars

From start to finish I had good communication, great advice on which would be no suitable for what I wanted, friendly service and was told what was happening at each stage and I'm now left with an ama... See more


Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Written by the company

Supplying Luxury and Affordable Hot Tubs Nationwide.

Luso Spas

Written by the company

Luxury Affordable Hot Tubs

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

626 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(626)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing relocation service

On time, efficient, really helpful and knowledgeable. I will definitely use for all my service and parts needs. Lovely delivery service and nothing too much trouble.
Thank you 😊

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service 10/10

Hi there I don't usually leave reviews but I've got to say what a fantastic experience I've had over the last weeks I've only ordered some ball x5 values in separate orders for the koi pond and these are brilliant the service is the best I've ever had ( im not in no way working for these) I'm happy to leave good feedback where credit is due thanks again paul =-]

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from purchase to install

From purchase to install service has been first class. Dealt with Jay at the showroom who gave me all the information I needed (I had a lot of questions). After choosing my spa payment options and communication were great.
Now for the delivery and installers Kyle and Tom, what a great pair of lads, turned up first thing, got straight to work and took any slight issues with my prep in their stride with no drama. Hand over was informative and left me their number for any teething problems & questions I may have. I think keeping them in brews and a bacon butty helped lol. Great service and people. The wife hasn’t seen me all weekend as I’ve been chilling at the bottom of the garden 😎

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Their team just came to service my spa and replace a few worn parts. Did a fantastic job. Got everything back and and running and left the space as good as new

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Service

After a few years of having a hot tub this was our first service. Jamie and Aiden got the job done, also installed some pipe to make it easier to drain and explained how to use the control panel properly.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company!!

I sold my hot tub on eBay and the buyer arranged for Luso Spas to collect it. Two very knowledgeable and helpful gentlemen arrived and had it on a trailer within the hour. I would highly recommend this company.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Hot Tub Removal

Bought our hot tub back in February 2019 and has to be one of the best things we’ve ever purchased. The service we received back then was excellent and the hot tub is still going strong. We recently moved house so I messaged Luso Spa’s to see if they could move the tub for us, which of course they could for a very reasonable price. The 2 guys who turned up couldn’t have been anymore helpful and an hour later the tub was safely at our new address. First class service as usual

8 November 2024
Unprompted review

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