Easy to make a account. And people there are very friendly and kind. Unfortunately I ran into some problems wich was not Lunar's fault, at all. But reopening my account took its time. Don't call on Fr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
overall good experience in assisting with my sign-up process. the waiting line could be quite long but they will offer you to get called when it's your turn.
Company replied
I am 1000 percent pleased with the assistance received from Erika today!!! I have no idea how to manage my new App or the website. Erika went beyond the call of duty to provide the exact information I... See more
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I had an issue with a scam on a shopping website and contacted the support team. They responded quickly, handled my case professionally, and kept me updated throughout the process. Thanks to their hel... See more
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Company details
About Lunar Denmark
Written by the company
Lunar is built to give more power to consumers and businesses to take care of everything money in one place.
Lunar provides you with a mobile bank, making it easy to manage and grow your money - whether it’s personal banking or business. More than 750.000 people are currently using Lunar to spend, save up, take a loan and invest.
Try Lunar for free. Download the app and experience how you can power your money.
Lunar provides you with a mobile bank, making it easy to manage and grow your money - whether it’s personal banking or business. More than 750.000 people are currently using Lunar to spend, save up, take a loan and invest.
Try Lunar for free. Download the app and experience how you can power your money.
Contact info
Hack Kampmanns Plads 10, 8000, Aarhus C, Denmark
- support@lunar.app
- lunar.app
4.5
Excellent
28K reviews
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Shout out to Carl from Lunar…
Carl from Lunar was outstanding and helped me through the process. We are happy customers and give our best recommendations to Carl.
29 May 2026
Unprompted review
Reply from Lunar Denmark
Hej!
This genuinely made our day! It's wonderful to hear Carl was outstanding and guided you through the process – we'll be sure to pass your recommendation along to him.
Thank you for being happy customers, and for taking the time to share it!
Best regards, Pelle
Reply from Lunar Denmark
Hi Nikita.
What a lovely review to receive! We're glad we could help you sort out your issue.
Thanks for taking the time to share it!
Best regards, Pelle
Customer Team is very helpful
I was on the phone with Theo from the customer team and he was extremely helpful to me. My application to get a lunar bank account wad stuck and he solved my issue within some minutes, so I immediately got my bank account during our call. He took time to listen and immediately understood where the issue was, then he was able to fix it right away. He also suggested to accomplish together some additional steps to get me started and all set. Apart from the original delay in processing my application, I am quite happy with the service provided. Thanks Theo for your support today, you did great!
22 June 2026
Unprompted review
Reply from Lunar Denmark
Hi!
This genuinely made our day! It's great to hear Theo listened, spotted the issue quickly and got your account sorted within minutes during the call – even taking the time to set you up properly for the road ahead. We'll be sure to pass your praise along to him.
We also note the original delay in processing your application, and that's exactly the kind of feedback we take to heart as we work to make onboarding smoother.
Thanks for taking the time to share it!
Best regards, Pelle
Easy to use
I like how simplified everything is! Honestly it’s what I like the most from the app. Also no extra annoying notifications so I appreciate that. Thank you :)
22 June 2026
Reply from Lunar Denmark
Hi Julio
What a lovely review to receive! It's great to hear that the simplicity is what you like most, and that the absence of annoying notifications adds to it.
We're especially glad the simple feel lands for you, as we strive to give ownership of your bank back to you.
Thanks for taking the time to share it!
Best regards, Pelle
I just need my bank statement as I have…
I just need my bank statement as I have been using lunar since last august but cant reach them, I really need it immediately. i tried multiple times but they are not responding.
18 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Jannatul,
Thank you for your review. We are sorry to hear if you've been unable to get the help you need, especially when it's something as important and time sensitive as a bank statement.
We would very much like to look into this for you. To help us identify you and your case, we have requested your contact details. Once we receive them, we will investigate and do our best to assist you as quickly as possible.
We appreciate your patience and hope to hear from you soon.
Best regards,
Nynne
By far one of the worst Neobanks
By far one of the worst Neobanks. Would much rather use Revolut or other solutions. Lunar is by far the worst
18 June 2026
Unprompted review
Reply from Lunar Denmark
Hello Kevin,
We are very sorry to hear if you have had such a negative experience with us.
To better understand what went wrong and learn from your feedback, we would greatly appreciate a bit more detail about your experience. As it stands, it's difficult for us to identify the specific issue behind your review, which also makes it challenging to use as constructive feedback for improvements.
We have requested your contact details so that we can identify you and the relevant case. This will allow us to gain a better understanding of what happened, investigate the matter properly, and see how we can help resolve the situation.
We hope to hear from you, to be able to move forward from here.
Best regards,
Nynne
Simple and Easy
Simple and Easy. The greatest danish online bank experience. Customerservice experience great and fast as well
13 June 2026
Reply from Lunar Denmark
Hi Jan
This genuinely made our day!
It's wonderful to hear you rate us the greatest Danish online bank experience, and that you found our customer service great and fast too. We're especially glad you find it simple and easy, as we strive to give ownership of your bank back to you.
Thanks for taking the time to share it!
Best regards, Pelle
Waiting time in the chat
I wanted to pay my taxes, but the app has a DKK 200,000 limit. I went to the chat to increase the limit, and the queue to speak to a human agent is 5 to 6 days long. A complete disaster, and not at all professional. Especially considering all the money they save by not having physical offices; why don't they hire more staff for the only point of contact they have with their customers?
The website is rubbish and doesn't help at all either. I'm considering closing my account; Revolut is far better.
19 June 2026
Unprompted review
Reply from Lunar Denmark
Hello Matias,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience, especially given the urgency of making a tax payment.
We understand how frustrating it must have been to encounter a transfer limit and then face a longer wait time when trying to get assistance. We also appreciate your feedback regarding both our support availability and the information available on our website.
We would like to take a closer look at your case and better understand what happened. We've therefore requested your contact details so we can identify you and review the situation in more detail. This will also help us use your feedback constructively as we continue working to improve both our service and customer experience.
Best regards,
Nynne
Absolutely amazing customer Service by…
Absolutely amazing customer Service by Mark. Swift and problem solution oriented.
19 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Jonas
This genuinely made our day!
We're glad to hear you received swift, solution-oriented service.
We'll be sure to pass your praise along to Mark.
Thanks for taking the time to share it!
Best regards, Pelle
Excellent customer service and overall…
Excellent customer service and overall happy with lunar
17 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Amir
This genuinely made our day!
We're glad to hear you experienced excellent customer service and that you're happy with Lunar overall.
Thanks for taking the time to share it!
Best regards, Pelle
Reply from Lunar Denmark
Hi Rajbir
What a lovely review to receive! We're glad to hear you found us good and helpful.
Thanks for taking the time to share it!
Best regards, Pelle
Excellent Support and Successful Dispute Resolution
My flight was cancelled by the airline, and the refund process was delayed and not handled properly by the airline.
My bank stepped in and helped me successfully recover the full amount.
I really appreciate their support and effort in resolving the issue and ensuring I got my money back. Thank you.
12 June 2026
Unprompted review
Reply from Lunar Denmark
Hi!
What a lovely review to receive!
We're glad we could step in and help you recover the full amount when the refund wasn't handled properly. it's great to hear it was resolved and that you got your money back.
Thanks for taking the time to share it!
Best regards, Pelle
Bad investment relationship with Saxo Trading.
I love Lunar, but their investment Platform with Saxo was a disaster for me. I started investing one month ago and after a few weeks, they decided to close my account and give me no explanation. On top of that, after waiting 2 weeks to get a resolution and missing a lot of trade opportunities, in the end, the ASK account was closed unilaterally part of the Saxo "Cleaning Accounts". When calling to Lunar support, no empathy. As a result, moving all my investments to Nordnet.
15 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Victor
Thank you for your review and we're genuinely sorry to hear about your experience.
To give a bit of context: Lunar's investment platform is powered by Saxo Bank, which means that certain account decisions, including account reviews and closures, are made by Saxo directly, in accordance with their own KYC (Know Your Customer) requirements and compliance processes. These are regulatory obligations that Saxo, as a licensed investment firm, is required to follow. Unfortunately, this also means that there are decisions we as Lunar don't have direct influence over.
That said, we do take responsibility for ensuring that the communication between Lunar and Saxo works seamlessly for our customers. If that hasn't been the case here, we're sorry, and that's something we want to improve.
We completely understand how frustrating it must have been to have your account closed without a clear explanation, especially during an active period of investing. That is not the experience we want for our customers.
We've requested your contact details here via Trustpilot, please do reach out, and we'll do our best to give you a proper explanation and help where we can.
Best regards,
Lunar
Buster was very helpful today
Buster was very helpful today. Highly recommended
15 June 2026
Unprompted review
Reply from Lunar Denmark
Hi!
What a lovely review to receive! We're glad to hear you got such helpful service we'll be sure to pass your praise along to Buster.
Thank you for the recommendation, and for taking the time to share it!
Best regards, Pelle
Lunar is an easy access bank
Lunar is an easy access bank. If needed to talk about something, you will meet helpful, personal kind of service.
Some like Johanne on the line makes a customer feel comfortable.
If there is some queue on the call, just choose the call back; they are back to you rapidly. I like Lunar.
15 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Jukka
This genuinely made our day!
It's wonderful to hear you experience Lunar as easy to reach and that the service feels personal and kind and thank you for the tip about the call-back option when there's a queue; we're glad it gets you a quick response.
We'll be sure to pass your praise along to Johanne.
Thanks for taking the time to share it!
Best regards, Pelle
Reply from Lunar Denmark
Hi Mirwais
What a lovely review to receive!
We're glad to hear you got professional help.
Thanks for taking the time to share it!
Best regards, Pelle
I had a great experience with Lunar
I had a great experience with Lunar, thanks especially to Annika.
I had been waiting a few days to get my account fully set up and needed it in order to start working. Annika stepped in and resolved everything incredibly quickly. She was kind, professional, efficient, and kept me informed throughout the entire process.
Thanks to her help, my NemKonto was registered and my account was upgraded without any issues. What had been a stressful situation turned into a very positive experience because of her dedication and excellent customer service.
Annika went above and beyond to help me, and I am truly grateful for her support. She is a great example of outstanding customer service.
Thank you, Annika, and thank you Lunar!
12 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Enzo
This genuinely made our day! It's wonderful to hear that what started as a stressful wait turned into such a positive experience and that being kept informed throughout made all the difference when you needed everything in place to start working.
We'll be sure to pass your generous praise along to Annika.
Thank you for taking the time to share it!
Best regards, Pelle
I'm very happy with the service
I'm very happy with the service. The consultants were very helpful.
10 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Grzegorz
What a lovely review to receive! We're very happy to hear you're so happy with the service and found our team helpful. Thanks for taking the time to share it!
Best regards, Pelle
Smooth handling of an online purchase…
Smooth handling of an online purchase where I did not get the product delivered I paid for.
Very friendly & competent
12 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Alfred!
What a nice review to receive! We're very happy to hear we could handle your case smoothly when a product you paid for wasn't delivered, and that you found us friendly and competent throughout.
Thanks for taking the time to share it!
Best regards, Pelle
As most of the low rating reviews from…
As most of the low rating reviews from customers, and persons that I already meet here in dk, opening an account with this bank take forever. They ask for ONE DOCUMENT at the time, not all on one go. I mean, you already know what you need from us, if is not accepted from the first time, why asking for one instead of all and then move on with another applications? They create a huge waiting time between clients because of lack in organization I believe.
I am now on waiting again after various emails and documents sent, and hoping it will not be the second month without a salary because I SIMPLY CANNOT OPEN A BASIC BANK ACCOUNT. something so basic in any other country I have lived, and so fast, but still such a complicated process here. I will deff not recommend it to any of the new commers.
11 June 2026
Unprompted review
Reply from Lunar Denmark
Hello Andreea,
I am sorry to hear if your experience with our onboarding process has not met your expectations.
Our onboarding team works as quickly and efficiently as possible, while also complying with the regulatory requirements that apply to all bank applications. In some cases, additional information, clarifications, or documentation are required before an application can move forward. When this happens, we reach out to the customer.
I understand your concern about being asked for documents or information throughout the process. However, the specific documents we need can depend on the information already provided and the outcome of previous reviews. This means that additional requests may arise as the application is being assessed and we can not predict how much is needed before hand.
If an application has been ongoing for longer than expected, it is often because some information has required clarification or correction along the way. Naturally, this can extend the overall processing time, as can the time needed to review any additional documentation that has been submitted.
I will reach out to you directly to go over this together with you, and make sure that your application is being handled effectly from here.
Best regards,
Nynne
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