Lumi TherapyReviews 

4,916
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting quick responses and a willingness to go above and beyond to resolve issues. People frequently mention receiving replacements promptly and without hassle, even for issues that might not be the company's direct fault, demonstrating a strong commitment to customer satisfaction. The products, including saunas and ice baths, are often described as high quality, durable, and effective, with many users loving their purchases and recommending them. However, some customers also noted significant problems with product quality, such as leaks, rips, and parts failing prematurely. A number of reviewers expressed dissatisfaction with the company's contact methods, reporting that emails went unanswered for weeks, phone numbers were invalid, and online chat functions were unresponsive. These individuals often felt frustrated by the lack of support when facing faulty products or missing parts, leading to a poor overall experience.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction,... See more

Response time

Reviewers mention significant dissatisfaction with response times, frequently reporting that emails, web... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that phone numbers were not working or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(4,916)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good company

Firstly, the company is good to deal with and the product delivers based on expectations.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

We really love our new Lumi Recovery Pod Pro

We love our new Lumi Recovery Pod Pro. It arrived well packaged and was simple to construct. The materials are robust and in the time we have had it the air hasn't needed to be topped up. As for the experience of plunging in ....... Invigorating. We've read about the benefits of cold water therapy before buying and now enjoy the benefits for ourselves.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Not my first ice bath from Lumi, decided to upgrade to a pro and have now completed 1000+ days around mid January. Cold water therapy is nothing short of amazing and has literally changed and saved my life. Lumi ice baths are excellent well made bits of kit and I couldn’t recommend them highly enough, the bath I ordered was on back order and was shipped and delivered ahead of the original estimated date. Easy to set up and easy to clean and maintain. Overall I would not hesitate to recommend.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

My recovery ice pod experience

My recovery ice pod experience has been so good i wrote a poem about it!
‘ Don’t think twice
Honestly Lumi’s pod of ice ,quickly becomes your vice,
Although at first a challenge to manage ,
Once you do the satisfaction you feel is quite simply unreal!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality & Service – Lumi is the best out there! 🧊🥶

I bought the Pod MAX Ultra Ice Bath, with the floor mat and Thermometer. The whole ordering process was really easy and simple, delivery was faster than expected and the product itself is amazing. I’m new to ice baths but so far loving it and glad I chose lumi to start the journey with.

Highly recommend to anyone looking for an ice pod.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Ice Ice Baby! Pod Max Ultra

Pod Max Ultra lce bath. Loving this thing! :-) Takes a little courage to get in up to my neck. Feel so invigorated and alive when I get out. 10+ minutes and lots of big blocks of ice!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Bought this for my wife for Christmas

Bought this for my wife for Christmas she's always wanted one and lumi are the best at these for quality she absolutely loves it now we both use it great in winter but also good in summer

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Purchased a mini chiller, which unfortunately played up.
Staff were exceptional at dealing with this problem, and maintained contact throughout.
Sent me a replacement under warranty, with no quibbles.
Had a bad customer service experience with a competitor, before purchasing from lumi, and their customer service is what swayed me, and I’m so glad I did, as the products are, in my opinion, the best on the market for what they do.
So helpful with any queries.
Knowledgable, and very helpful staff.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

No more tiredness!

Slept better, recovered faster and had so much more energy, would 100% recommend! Ice baths are tough at the start but great once the habits there.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Very easy to order from site, with a clear and straightforward process. This is the second pod I've ordered. Moved up to the max for the slight increase in size. Very simple to set up with everything you need. Fast delivery as well.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Ice bath

Bought the pod max ultra ice bath, easy to purchase, delivered in good time with adequate communication and seems well made so far. Nice and big unlike some on the market.

29 May 2025
Unprompted review

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