Lumi TherapyReviews 

4,917
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting quick responses and a willingness to go above and beyond to resolve issues. People frequently mention receiving replacements promptly and without hassle, even for issues that might not be the company's direct fault, demonstrating a strong commitment to customer satisfaction. The products, including saunas and ice baths, are often described as high quality, durable, and effective, with many users loving their purchases and recommending them. However, some customers also noted significant problems with product quality, such as leaks, rips, and parts failing prematurely. A number of reviewers expressed dissatisfaction with the company's contact methods, reporting that emails went unanswered for weeks, phone numbers were invalid, and online chat functions were unresponsive. These individuals often felt frustrated by the lack of support when facing faulty products or missing parts, leading to a poor overall experience.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction,... See more

Response time

Reviewers mention significant dissatisfaction with response times, frequently reporting that emails, web... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that phone numbers were not working or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(4,917)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Ice bath

Bought the pod max ultra ice bath, easy to purchase, delivered in good time with adequate communication and seems well made so far. Nice and big unlike some on the market.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

My lumi ice bath as never failed me…

My lumi ice bath as never failed me it’s like a blast of freezing cold fresh air that wakes up ever part of you and that feeling keeps you going all day long and when I’ve done a double long day sleep I can’t wait to get in the ice bath and don’t forget all about work 🥶🧊 and my ice bath is a good few years old I’m still going strong 🧊🩵🧊

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Lumi Ice Bath for the win

I’ve been using the Lumi Ice Bath for over a year now, and it’s safe to say it’s become an essential part of my recovery and wellness routine. Designed for portable cold water immersion therapy, the Lumi strikes a great balance between functionality, comfort, and price.

The build quality is surprisingly solid for a collapsible tub. I especially appreciate the insulation, it does a good job of keeping the water cold for extended periods without the need for constant refilling.

Using the Lumi Ice Bath is exactly what you’d expect from cold therapy: intense at first, then deeply invigorating. Once you're in, the chill hits quickly, but after a minute or so, the body starts to adapt, and it becomes meditative.

I typically use it for 2-10 minutes post-workout, depending on the temperature, and I’ve noticed a marked reduction in muscle soreness and improved recovery time. There’s also a mental benefit, a quick plunge seems to reset my energy and focus, especially on sluggish days.

The Lumi Ice Bath is a fantastic buy. It delivers on performance, is easy to store and transport, and provides all the key benefits of cold water immersion. Whether you’re an athlete or just someone interested in wellness, this is a product worth considering.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

The Pod Max Ultra is the best entry level option on the market for size, durability and cost

Lumi has a Great range of entry level and pro ice bath set ups, so something for the beginner right through to the seasoned pro. The Pod Max Ultra is the best entry level option on the market for size, durability and cost and it’s the one I advise participants at my workshops to buy when first starting out. I’m loving the sleek design of the Sauna Pro at the moment, definitely on my wish list! Keep it up Lumi

12 June 2025
Unprompted review
Rated 5 out of 5 stars

ice bath reduces stress

I boughts an ice bath from Lumi, the price was fantastic and the delivery was even better. Since using the ice bath I have noticed a significant improvement in my recovery after long runs and has improved my stress levels, I feel more content and happy. Wouldn't be without one now.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value for money pod

The delivery of the Lumi pod was very quick and it was very well packaged. The pod itself was pretty easy to set up, although no instructions were included so I had to look things up on line just to make sure I was doing this correctly. I also contacted customer services and they were very quick at emailing me! I'm new to 'cold water dunking' and I think this is perfect pod for newbies wanting to try this out. I'm not a runner, I'm not an influencer and I'm not one of the beautiful ones! But I am in recovery from breast cancer and so far (I have used it every day), I do feel my mental health is definitely benefitting. Would highly recommend the company and product.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Life changer…

Being a tree surgeon my job is physically demanding. Apart from that I’m a regular gym goer, rugby player, runner, golfer, surfer always on the go kinda guy. I needed quicker recovery & quality sleep so I thought I’d give Lumi a try. Let me tell you I never looked back. The Lumi Pod Max does just that and more. Great extras to add on and great service. Highly recommend.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

I love love my lumi …

I love love my lumi … I do 10-20 mins most days - sometimes twice a day . My mental health is so much better as I take time to meditate or just chill (if you pardon the pun😂) listening to music or my favourite podcast while I dip .
I regularly recommend cold water immersion and Lumi to everyone . It’s a great affordable way to have daily cold water dips .
I am so hooked that I am saving to upgrade to an ultra ice bath and chiller ! Thanks Lumi

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Duo recovery pro with mini chiller

I can definitely recommend their products. I have the recovery duo pro with mini chiller and the combo is fantastic. I use the ice bath pretty much everyday. It’s especially helps with recovery after some hard training sessions and seems like my quality of sleep has also improved (more deep sleep on average according to my Apple Watch)
The customer service is also great. Quick responses and willing to resolve any issues that might occur.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Products and Great Service.

Great Products and Great Service.

I started with a cheap ice bath and loved it, but water pooled in the top. I saw lumi did the new UFO covers to solve the issue so ordered one and cleaned up the bath ready and it split. Lumi had no issue cancelling that order and I ordered a Lumi pod that was a lot better quality. I've just ordered the new one that will take a cooler should I wish to add one. Adding new features like the UFO lid and covers and cooler ports to entry level units that then get copied is one of the great things about Lumi.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I love my Lumi!

I love my Lumi!

There's nothing quite like a cold dip first thing in the morning. The whole Lumi experience from ordering to using the ice bath has been great. Would definitely recommend.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

People won't believe...

People won't believe the benefits and the change in everything mentally until they try it for themselves.
LUMI is a great brand with great customer service. I was putting off getting an ice bath for far too long. I should have done this sooner.
Thank you LUMI!!!
🤙🏼

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Lumi supplied me with a state of the…

Lumi supplied me with a state of the art ice bath. This has supported in my recovery and allowing me to become a better athlete. The shipping was quick and quality of product was great.

12 June 2025
Unprompted review

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