Luckinwish Reviews 

2,070
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with orders, frequently stating items never arrived or were delivered incorrectly, often not matching advertised descriptions. Customers also experienced a complete lack of communication, with emails going unanswered, and faced considerable delivery delays without proper tracking. Obtaining refunds for unfulfilled or incorrect orders also proved to be a major challenge. However, some people mentioned that despite long waits, they were satisfied with the actual product. A few customers were pleasantly surprised by the quality and functionality of certain items, finding them to work well and be useful.

What people talk about most

Order

Customers consistently express dissatisfaction with their orders, frequently reporting long wait times, with... See more

Product

Reviewers highlight negative aspects of product quality, with many stating that items are not as described... See more

Response time

Reviewers consistently express strong dissatisfaction with the company's response time, particularly... See more

Delivery service

People report negative experiences with delivery service, with many customers stating their orders never... See more

Refund

Users describe negative interactions with refund processes, with many reporting that companies do not provide... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.6

All reviews

(2,070)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would give zero stars if possible

Would give zero stars if possible. Three emails asking for an update. No response. Will be claiming back costs via credit card
At best utterly useless but probably just scammers / fraudsters

3 December 2025
Unprompted review
Rated 1 out of 5 stars

The product is rubbish

The product is rubbish, it doesn't work, their customer service is non existent, they are very good at bombarding you with emails selling their rubbish, but not so good at answering you. Do not buy from this company

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Non delivery

Received email advising my order had been dispatched 07/01/2026. Still not received it. Have sent two emails but no response
Wish I had seen reviews before ordering
Would not have used this company!!!!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Not sure they exist

Not sure they exist. Stupidly didn’t check before ordering. Product coming from China so no hope of it ever arriving. Don’t waste your money.
UPDATE
Now received my order, although it took ages. Amazed to report that they seem to be working. I do need to microwave them every day but so far so good. It’s clearly the luck of the draw.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

What i received and what i ordered couldn’t have been more different

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai assistant is in Chinglish so unless your willing to speak through nose with bad accent not worth a jot, they are basically headphones and not even good ones at that avoid Chinese scammers. This place makes wish look high end. oh and customer support is non existent

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Will not refund me

Will not refund me, will not respond to my email , absolutely avoid this company. They’ve scammed me out of £61

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Luckinwish: Scam Company

Ordered a couple of presents in November and still not received. Did get some tracking detail but overall communication has been poor and not responding to my emails asking for a full refund. Annoyed I didn’t check trustpilot before purchasing first.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

SHORT DELIVERY USELESS

Only delivered one of each colour useless on their own. These are belt replacements they are two part and only delivered one of each colour pursuing through PayPal as no reponse

7 January 2026
Unprompted review
Rated 4 out of 5 stars

Other than a REALLY LONG wait to get my…

Other than a REALLY LONG wait to get my goods, I’m happy with the product. Cheaply made but I would say that’s reflected in the price. I wasn’t expecting them to be all singing and dancing as they were stocking presents and a bit of a laugh.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM. Stay away.
Ordered off this website from a link from Facebook. The item never turned up and no communication.
Won’t be seeing that money or item again!

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid ..... absolutely the worst

This is the worst company I have dealt with ever.
I received my order which is second hand at best. Scratched like skates on ice. I have tried several times via email to customer support and received no response. Absolutely no customer suppprt.
Avoid at all costs unless you want shoddy goods, be out of pocket and repeatedly ignored.
Dreadful company

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Received hover balls but neither worked! Now no response so am out £25!!! Do not shop with this shop. Complete rip off!

25 December 2025
Unprompted review

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