Luckinwish Reviews 

2,070
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with orders, frequently stating items never arrived or were delivered incorrectly, often not matching advertised descriptions. Customers also experienced a complete lack of communication, with emails going unanswered, and faced considerable delivery delays without proper tracking. Obtaining refunds for unfulfilled or incorrect orders also proved to be a major challenge. However, some people mentioned that despite long waits, they were satisfied with the actual product. A few customers were pleasantly surprised by the quality and functionality of certain items, finding them to work well and be useful.

What people talk about most

Order

Customers consistently express dissatisfaction with their orders, frequently reporting long wait times, with... See more

Product

Reviewers highlight negative aspects of product quality, with many stating that items are not as described... See more

Response time

Reviewers consistently express strong dissatisfaction with the company's response time, particularly... See more

Delivery service

People report negative experiences with delivery service, with many customers stating their orders never... See more

Refund

Users describe negative interactions with refund processes, with many reporting that companies do not provide... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(2,070)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cancelled my order 5 minutes after…

Cancelled my order 5 minutes after placing it emailed them 6 times no reply it has now apparently been sent tvout after a week still no reply dont use this company they are getting the goods back i hope must be in China there should be a late that when you advertise you should say which country you are in awful service wish I had looked on here first . Instagram need to monitor there advertisers more to

3 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! Linked to Suneveryday
I ordered items that havent arrived 3 months ago, the payment was luckinwish, Bromley.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

This company should not be allowed to…

This company should not be allowed to trade.
Order received and money taken immediately and then another order generated with a further 16 units.
I immediately told them not to process as I only ordered 5. That order cancelled and they sent 16 and took the money.
They don't answer emails or complaints and on top of that the so called Antifreeze items for defrosting the xarvdidnt work.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from them POOR SERVICE

Do not buy if you don,t want to wait for Nearly a month Arrived to day10/02/26 in a Post Office 48 Tracked envelope ,what a joke, do not Believe anything to do with the post office luckinwish are selling on Amazon, they would not disclose any information about them , its a SCAM SCAM,SCAM, I was in was the process of getting my money back from my Bank, no delivery information or contact details of any sort to get in touch ,it was Terrible experience , i think it came from USA

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Valentine card is TRASH!

Valentine card is TRASH!
I ordered a pop-up flower valentine card from them having seen their advert on Instagram.
When it arrived (without an envelope to send it in!!) it looked inferior and very different to their video advert.
Totally misleading. AVOID these people at all costs!
It cost me £9.99 plus £4.99 postage! A total rip off!
Next time I buy online I will remember to check Trustpilot BEFORE ordering.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Do not buy. Never received my order and no one answered my customer service emails.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Company

Goods.eventually turned up a month after order placed. Then only one of each pair arrived making the product totally useless. No response from vendor despite emailing them on their suggested communication channel on 4 occasions. Deal with this organisation at your peril.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

1424

1424
I received your item dashcam and I charged the item the battery it should last long time as you describe on the video but it lasts only 12 minutes is my item faulty?
And send 3 email with no response avoid avoid avoid big fraud

24 January 2026
Unprompted review
Rated 1 out of 5 stars

You are a total disgrace to be selling…

You are a total disgrace to be selling on any decent selling sites. After purchasing 12 useless antifreeze units and trying to contact you, 4 emails with no responce what so ever, I will say within the bounds of any review sites what I think of you and your products, responses, communications. You are a disgrace to decent sellers and I'm hoping your site get pulled off.

TWR

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Faulty Goods

I have received the goods I had ordered. Both products are faulty. I have written twice to the company asking for the process as to how I return them. I have not received any response I do however keep receiving emails marketing their goods. I hope a representative of the company contacts me about the faulty goods. Thank you

24 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is completely ineffective

This company is completely ineffective, as I placed an order with them and have yet to receive my item. I've sent multiple emails, but I've received no response at all. Please don't waste your time or money on this company.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

As other people wrote , this company is scam . Never received the order and contacted the customer service many times, but didn’t receive an answer . I would give 0 stars if I could

19 January 2026
Unprompted review

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