Luca Faloni Reviews 1,102

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the fine materials, craftsmanship, and timeless Italian style. Many appreciate the efficient and fast delivery service, often noting the impressive speed even for international shipments. The staff are frequently commended for their friendliness, helpfulness, and professional, attentive service. However, some people were dissatisfied with the product quality, specifically mentioning issues like varying durability, shrinking garments after washing, and unraveling seams. A few other people also felt that the delivery process was clumsy, with some experiencing difficulties locating their packages or receiving items with defects.

What people talk about most

Product

People report positive experiences with product, praising the high quality materials, craftsmanship, and... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, high-quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the attentive and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and attentiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more

Rated 5 out of 5 stars

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless. I also love the look bo... See more

Rated 5 out of 5 stars

The stores are spacious and beautifully laid out. The staff are very friendly but not overbearing. I can shop in peace and they provide advice when needed. They inspire trust and I know I'm getting gr... See more

Rated 5 out of 5 stars

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beaut... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Don’t buy! You pay more of taxes.

You never tell in the web page that the users have to pay a huge amount of money even the same as the product.

13 February 2026
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Humberto,

Thank you for your feedback and sorry for the inconvenience.

We cover duties and taxes for the vast majority of the countries we ship to (including for instance the United States, UK, Australia, Middle East, and most countries in South East Asia). For these countries orders are delivered with Duties Paid and no extra amounts are charged by local authorities.

However, for a small list of countries, including Mexico where you ordered from, we do not cover duties, and these are determined directly by local customs authorities and are applied upon arrival in the country. You can find more information on the Frequently Asked Question section on our website.

Our Client Services team remains available should you require any clarification prior to placing an order, and feel free to contact us directly at care@lucafaloni.com so we can see how to remedy your situation.

Thank you.

The Luca Faloni Customer Service Team

Rated 5 out of 5 stars

Elegant and classy

Amazing quality, timeless designs and no logos. Top materials, no polyester and nothing loud - one of the best menswear brands I can think of!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I purchased two items online. I had to return one and the process was extremely easy.
I had previously shopped in the Milan store and the experience was superb.
Luca Faloni is fast becoming one of my favourite stores. The fit and fabric are superb

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service — exactly how luxury retail should feel

I had a great experience at Luca Faloni, largely thanks to Lorenzo. From the moment I walked in, he was attentive without being pushy, genuinely knowledgeable about the products, and clearly cared about making sure I found the right pieces rather than just making a sale.

He took the time to walk me through the different fabrics, fits, and styles, and his attention to detail really stood out. The quality of the garments speaks for itself...beautifully made, great materials, and timeless design... but having someone like Lorenzo who understands the brand and knows how to guide you properly makes a big difference to the overall experience.

It felt considered, professional, and personal. Exactly how luxury retail should feel. I’ll definitely be returning.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I happened upon the brand when…

I happened upon the brand when searching for quality winter wear. I have since ordered over 5-10 tops and a few caps. I feel I’ve been searching for this brand for a long time- it’s the quality and fit.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality and great customer support (online)

I ordered 4 pieces so far: cardigan, gloves, t-shirt and cashmere jeans. The quality of all these are great, with an exception of gloves - i would rate them 3/5, while other pieces will receive 5/5 - this is due to many flaws on the skin (minor issue, but still), they fit well, but I expected more in terms of outer side quality. Jeans and cardigan are super nice, tshirt is great as well - good fit, just be careful with washing!
The customer support is great and You can count on them!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beautiful, I’m not buying shirts anywhere else now other than in this store.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Luca Faloni

Luca Faloni, made their product with the finest quality materials and fabrics, range from cashmere to wool, with just right prices. their services are excellent. i bought from them online, and I got the right products with excellent packaging and personalized statements.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great shop for adult men

It’s a great shop to browse and I love the staff. The garments from Luca Faloni are really nice and comfortable and I couldn’t recommend it more.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great styles & service

Great style, materials and quality. Customer service, including the communication and unboxing experience are top. Recently visited the Zurich store, delightful staff, store well laid out with no sales pressure.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! The best clothes ever. Just as good as Loro Piana. Literally the best clothes. Only issue? They use ups for delivery, I don’t like ups cause of the fees, I’d prefer FedEx. Other than that Luca faloni is perfect.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and service

I have been thinking about using Luca Faloni for some time and with our son’s upcoming wedding decided to try your service.

The entire experience was amazing. Ordering online was very easy and the delivery tracking was great.

It was impressive that I ordered my shirts on Tuesday morning and they arrived today at 3:30pm. Three days from start to finish!

What made it even more incredible was I live in Australia, I can’t even get locally sourced deliveries that fast!

Then there was the packaging. Truly a work of art. Italian design and elegance with a touch of uniqueness. Even the nice touch of adding Italian sweets!

Finally, the shirts themselves. My wife and myself could not believe the quality and craftsmanship. Totally exceeded my expectations which were already set very high.

I have bought clothes from the very best Italian designers over the years and Luca Faloni is as good if not better.

I cannot thank you enough for the shirts, the packaging, the outstanding service and the whole experience. Truly amazing!

I will definitely be ordering more and recommending you to others.

Kind regards,

Peter R

16 January 2026
Unprompted review

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