Luca Faloni Reviews 1,102

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the fine materials, craftsmanship, and timeless Italian style. Many appreciate the efficient and fast delivery service, often noting the impressive speed even for international shipments. The staff are frequently commended for their friendliness, helpfulness, and professional, attentive service. However, some people were dissatisfied with the product quality, specifically mentioning issues like varying durability, shrinking garments after washing, and unraveling seams. A few other people also felt that the delivery process was clumsy, with some experiencing difficulties locating their packages or receiving items with defects.

What people talk about most

Product

People report positive experiences with product, praising the high quality materials, craftsmanship, and... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, high-quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the attentive and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and attentiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more

Rated 5 out of 5 stars

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless. I also love the look bo... See more

Rated 5 out of 5 stars

The stores are spacious and beautifully laid out. The staff are very friendly but not overbearing. I can shop in peace and they provide advice when needed. They inspire trust and I know I'm getting gr... See more

Rated 5 out of 5 stars

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beaut... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Skip

First, let me say that I am a BIG fan of Luca Faloni. I have made several purchases from the company, and it has earned my respect. That is NOT, however, how I feel about my latest purchase of a 2-ply cashmere roll-neck sweater. While it is a nice sweater, it is by no means "special." And there's the rub. Luca Faloni products are quite special. That's what makes the VERY HIGH price point acceptable. But the cashmere sweater which arrived last week simply does not justify the price point. I have purchased cashmere sweaters at Nordstrom and/or Bloomingdales that look and feel the same - at nearly half the price. Saying this gives me no joy. You may compare my two previous surveys to see how well I have praised Luca Faloni in the past. But honest feedback is valuable, and this is offered with complete honesty. Use it as you may.

1 March 2026
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Skip,

Thank you for your feedback and continued support over the years, it truly means a great deal to us.

We produce all our knitwear designs using the same cashmere yarn of the highest quality, and crafting the garment in Nothern Italy in partnership with skilled artisans. Please rest assured we have mantained the same quality of yarn across the years and across the collection, and the roll neck is no exception. We would be very happy to assess your recent purchase. If you would like us to look into this further, please send us more details at care@lucafaloni.com.

We truly value your feedback and remain available should you need any further assistance.

Kind regards,

Luca Faloni Customer Care

Rated 5 out of 5 stars

Fantastic experience in all ways!

Luca Faloni has the most extraordinary quality clothing and superb customer service. That the package arrived from Italy to our small Danish island in just 2 days, was something we had never experienced before. Wow! Thanks!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my 2nd purchase

This was my 2nd purchase. Everythibg went smoothly and fast. Amazong quality and fit of the cashmere crewneck sweater (2ply). And the linen trousers too!
I'll gladly buy again.
Also a cashmere comb was sent for free!
Thank you Luca Faloni.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Customer service and some positive suggestion

The company appreciates customer feedback and incentivise it with moderate discounts for future purchases. Orders are fulfilled swiftly and do no require any follow up by customer. Two suggestions: images on the website could have a higher resolution to be more informative and posting more information to translate european sizes to other markets.

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Elbow teared up

I have recently ordered a second two-ply cashmere zip-up in order to replace the first one who unfortunately suffered from tear at both elbows.
I really love this knitwear and I wear it very often, e-in every day life and at the office. I guess that this is why it has been teared up at each elbow. If i may, I wish to suggest to add an option for having some kind of reinforcement piece at the elbow.

2 February 2026
Unprompted review
Rated 2 out of 5 stars

This was my second order from LF

This was my second order from LF. I ordered a second pair of cotton pants, same size different color. The new pants were at least 1 inch shorter and the leg is narrower than the same pant from 6 months earlier, the pants were too small. I've had to send them back, requesting a replacement. I still don't know if the replacement pants will be sized differently than the pants I ordered originally. Currently 1 week after sending via UPS they still have not been delivered to LF in Toronto. LF needs to check the measurements for consistency given the prices they are charging.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience! The clothing products were truly amazing, with great quality and perfect fit. Special thanks to Chris for the outstanding customer service — we spoke on the phone, he immediately understood my issue, and helped me resolve it efficiently. This level of professionalism really makes a difference. I will definitely choose this store again!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, superb customer service. Wonderful attitude towards refunds n change of mind.

12 February 2026
Unprompted review

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