overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
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I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lovi
Hi,
Thank you so much for your wonderful review and for taking the time to share your experience. Feedback like yours truly means the world to our entire team and keeps us motivated to keep improving.
We're absolutely thrilled to have you with us and hope Lóvi continues to exceed your expectations! 💜
Warm regards,
Margarita &The Lóvi Team
Reply from Lovi
Hi,
Thank you so much for the 5 stars! We love hearing that Lóvi has become part of your daily routine 💜
If you ever have any suggestions or need support, we're always happy to help!
Warm regards,
Margarita & The Lóvi Team
Lovi loves me
I use the application extensively to monitor my face as well as finding the best products that fit my skin
11 May 2026
Reply from Lovi
Hi Noa,
We love you back! 💜 It's wonderful to hear you're getting so much out of Lóvi (from tracking your skin's progress to discovering products that are truly made for you). That's exactly the experience we set out to create. Here's to your skin thriving!
Warm regards,
Margarita & The Lóvi Team
Reply from Lovi
Hi Artemi,
This truly made our day! We're so happy Lóvi could make a difference for you. Your skin deserves all the good things, and we're here every step of the way! 💜
Warm regards,
Margarita & The Lóvi Team
A skincare routine I love
I like having a skincare routine catered to my needs. My skin feels great and I can see it improving.
11 May 2026
Reply from Lovi
Hi Kenreece,
Thank you so much for sharing this! Knowing that your skin is feeling great and you're already seeing improvements truly makes our day.
That's exactly what Lóvi is here for, a routine that works for you, not just anyone. Keep glowing! 🌿
Warm regards,
Margarita & The Lóvi Team
I want to unsubscribe but having…
I want to unsubscribe but having trouble keep getting the run around on web dite
8 May 2026
Reply from Lovi
Hi,
Thanks for drawing our attention! Upon checking your account, we see that your subscription has already been successfully cancelled. Our team has also reached out to you directly with confirmation and additional clarification. We truly value your experience and look forward to your response so we can ensure everything is fully resolved!
Warm regards,
Margarita & The Lóvi Team
A good product with bad subscription practices
I subscribed to a one-week plan (9.99€), but the renewal terms were not clearly and prominently disclosed at the point of purchase. I was subsequently charged for a full yearly subscription (39.99€) without what I consider clear, informed consent.
I contacted support immediately. While future payments were cancelled, the company refused to refund the charge already taken, despite the fact that I did not intend to continue the service beyond the initial period.
This raises serious concerns about transparency in subscription billing and whether users are being adequately informed about automatic renewal and pricing changes.
I have initiated a dispute through my payment provider and will escalate the matter further if needed.
If the company resolves this issue by issuing a refund, I will update or amend this review accordingly.
Update: I received the full refund. If this whole situation wouldn’t have happened, I would keep occassionally buying the weekly subscription, because I did find value in Lovi. I bought the products it recommended and I’m truly enjoying them - they do target my issues and fit me well.
11 April 2026
Unprompted review
Reply from Lovi
Hi Egidija,
Thank you for taking the time to update your review, and we are genuinely glad the refund reached you. We also hear your concerns about how the renewal terms were communicated, and we take that seriously as something we continually work to improve.
It means a lot to know that despite everything, the product recommendations actually worked for your skin and that you found real value in what Lóvi suggested. That is what we are here for, and we hope that at some point down the road, you might give us another chance on your own terms.
Warm regards,
Margarita and Lovi Team 💜
I requested that it will not include K…
I requested that it will not include K beauty, yet it includes. Also I mentioned I have rosacea and it gives me acids which is just ridiculous
6 April 2026
Reply from Lovi
Hi Anahit,
Thank you for flagging this, and we sincerely apologize that your preferences were not reflected in your recommendations. Having K-beauty products appear after you specifically asked to exclude them, and receiving acid-based suggestions with rosacea, is something that should absolutely not have happened, and we take that seriously.
We would love to look into this and make it right for you. Please reply to the email our Management Team sent earlier so we can review your profile and ensure your routine is properly adjusted to your skin condition and preferences.
Warm regards,
Margarita and Lovi Team 💜
Recommendations really worked
Recommendations really worked and it cut down my skincare regimen
1 April 2026
Reply from Lovi
Hi!
That's exactly what Lóvi is designed for, cutting through the noise and helping you find what actually works for your skin. So happy the recommendations landed!
Thanks for sharing this with us 💜
Warm regards,
Margarita and Lovi Team
Reply from Lovi
Hi,
It’s great to know everything worked smoothly for you and met your expectations. That’s exactly what we strive for, so your words genuinely mean a lot to our team.
If you ever need anything or have questions down the line, we’re always here and happy to help 💜
Warm regards,
Margarita and Lovi Team
So far, so good!
The interface and facial scan is great. I love the product recommendations. So far, so good. Just ordered. Will update once I see results!
31 March 2026
Reply from Lovi
Hi Jessica!
Thanks so much for sharing!
We’re really glad to hear everything worked exactly as it should! If you ever need anything, just drop us a line at care@lovi.care. We’re always here 💜
Warm regards,
Margarita and The Lóvi Team
Amazing company the customer service is…
Amazing company the customer service is second to none - response so quick very good !
Diane is a real asset give her a raise !! 5 star lock well done !
24 March 2026
Unprompted review
Reply from Lovi
Hi Miss Lee!
This made us smile, thank you so much for sharing! 💜️
It means a lot to hear you’re enjoying Lovi and getting the best support from our team. If you ever need anything at all, just reach out. We’re always on hand to help!
Warm regards,
Margarita and the Lóvi Team
Worth a try
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will get various product suggestions which are easily available on amazon and there are many options to choose from with different brands and price ranges. Also, the team is very supportive, I was charged for a service by mistake and they sent me refund for it. 😊
24 March 2026
Unprompted review
Reply from Lovi
Hi Sumita,
Thank you so much for this lovely review! We are really glad the app made a great first impression and that you found the routine personalization and product variety helpful.
We are always working on making the experience better, so we hope every time you open the app, it feels more and more like it was made just for you. And we'd like to do everything we can to earn the fifth star as we're just a message away at care@lovi.care 💜
Warm regards,
Margarita and Lovi Team
I haven’t used the app because I’ve…
I haven’t even used the app because I’ve trying to pay up, but it keeps declining my card. Why? And I am really interested in this app, actually seen so many reviews online and I want to per take in it, absolutely.
21 March 2026
Reply from Lovi
Hi Josiah,
It genuinely means a lot to know you are this excited to get started!
We are sorry the payment process has been letting you down. Our management team has already reached out to you directly via email to help get this sorted, so please do check your inbox, and we will take it from there. We really look forward to welcoming you on board! 💜
Warm regards,
Margarita and Lovi Team
I accidentally purchased some things I…
I accidentally purchased some things I did not mean to and was hesitant to even ask for help in resolving my issues because most companies unfortunately are just about money!
I contacted Lóvi support team and was greeted with kindness and understanding! This is absolutely the experience I am looking for and I will absolutely consider and use them in the future!
Great experience and great customer service! Seriously cannot beat that!
23 March 2026
Unprompted review
Reply from Lovi
Hi Sali,
This truly warmed our hearts to read! We know that reaching out to a company when something goes wrong can feel daunting, so the fact that you gave us the chance to help means a lot to us.
Being there for our users with kindness and genuine care is something we take seriously, and hearing that it actually made a difference to you is the best motivation we could ask for. We look forward to being part of your skincare journey! 💜
Warm regards,
Margarita and Lovi Team
LOW recommendation - great customer service but lots of shortcomings in product
UPDATE: their customer service seems genuinely sincere. They offered free access but my motivation is low. Will make an effort to further reassess but the Amazon sole marketplace is a very big deal in today’s climate - if they change this, it could improve significantly.
At this stage the app appears to be really just a fancy front for a set of products all purchased through Amazon.
There is no capacity to list products that you already have and use - just a cash grab via a single selling marketplace (Amazon) for the full set of products.
So much upselling all through the process it was nauseating.
Cancelled immediately without an issue - but my suggestion is that unless you want to start from scratch and buy all items from Amazon, I would go elsewhere
23 March 2026
Unprompted review
Reply from Lovi
Hi Deb,
Thank you for sharing your honest feedback, we genuinely appreciate it, even when it's hard to hear.
We're sorry the experience didn't feel right for you. The Amazon links are included purely for convenience, to make it easy for people around the world to find recommended products in one place, but we completely understand how that could feel overwhelming or misaligned with what you were looking for. Amazon is selected as the primary source in certain regions based on product availability and logistics, but it's not the only one. And we're already working on making it possible for users to choose their preferred shopping platform themselves.
We'd love to connect with you directly and share something special as a thank-you for giving us a try. Please reach out to us at care@lovi.care or share your email here. We will do our best to restore your trust!
Warm regards,
Margarita and Lovi Team 💜
Amazing Skin Care App
I’ve been using the Lovi Care App for a while now, and it’s honestly one of the most helpful skincare tools I’ve come across. What I love most is how personalized everything feels—from the moment you input your skin type and concerns, the app starts tailoring recommendations specifically for you.
Whether you’re dealing with dryness, acne, sensitivity, or just trying to maintain a healthy glow, Lovi Care does a great job of narrowing down products that actually suit your needs. Instead of overwhelming you with endless options, it gives a quick, clear overview of products that align with your skincare goals, which makes decision-making so much easier.
One of the standout features is how it breaks down routines. It doesn’t just suggest products—it helps you understand how and when to use them. This is especially useful if you’re trying to build a consistent routine or improve your current one.
I’d highly recommend Lovi Care to anyone looking for a smarter way to approach skincare. It’s perfect if you want guidance without the confusion, and it really helps you stay focused on achieving your skin goals with products that actually work for your specific skin type.
17 March 2026
Reply from Lovi
Hi,
Thank you so much for this wonderful review! It truly made our day to read.
You've described exactly what we set out to build with Lovi: a tool that feels personal, cuts through the noise, and actually helps you understand your skin and your routine. Knowing that it's been genuinely useful for you means everything to us!
We'll keep working hard to make the experience even better. If you ever have questions or feedback along the way, we're always happy to hear from you 💜
Warm regards,
Margarita and Lovi Team
Reply from Lovi
Hi,
It sounds like you’re still forming your opinion!
If you keep using the app and anything stands out, we’d really like to hear it. Even small details help us understand what’s working and what’s missing. You can always reach us at care@lovi.care if you feel like sharing more later on 💜
Warm regards,
Margarita and The Lóvi Team
Useful info
The information in the app is great. I find it very helpful for learning about skincare and beauty.
28 January 2026
Reply from Lovi
Hi Amelia,
Reading this made us smile, thanks so much for sharing your experience!
If you ever feel like something, we’d really value your input. We’re constantly refining the recommendations to make them as useful and easy to follow as possible.
And of course, if there’s anything that would turn your experience into a full 5-star one, don’t hesitate to share it with us at care@lovi.care. We’re always listening 💜
Warmly,
Margarita and The Lóvi Team
Not very helpful unless you want to buy…
Not very helpful unless you want to buy a whole new routine. The AI is useless and cannot answer questions correctly.
15 March 2026
Reply from Lovi
Hi,
Thank you for taking the time to share your experience. We're really sorry to hear that the app felt frustrating and that the AI responses didn’t meet your expectations. That’s definitely not the experience we want anyone to have.
Our management team has sent you an email to go over your concerns in more detail and clarify everything. We genuinely want to understand what happened and see how we can make things right for you.
If you have a moment, please check your inbox. We’d really appreciate the chance to help and improve your experience!
Warm regards,
Margarita and The Lóvi Team
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