LoveSilver Reviews 

I purchased a silver keyring for my partner September 2022.
My partner put 3 normal size keys into the keyring, nothing unusual, but the keyring ring bend and didn't close anymore.

I contacted the Silver Love team, hoping we could provide me a solution or explanation. The customer service team responded quickly, but unfortunately, the team insisted that we had broke the keyring and their "goodwill gesture" was to sell me a new keyring (+postal).

I asked them to to reconsider their option, but I received no solution.

A pretty item, but very poor quality product that doesn't last normal usage.

My work colleagues bought me a bracelet for my 60th birthday and after 3 weeks it literally fell off my wrist. When the company was approached about this they judged from a photo that I had caught it and it had been broken with some force. I can categorically say this was not the case and the quality of the chain was poor. Save your money as it wasn’t cheap and buy from a decent company who actually cares about their customers.

I have waited nearly a month for my item to arrive, I have paid another charge for redirection that was 1st class signed and still not here.
I would not trust this company in any way.

Will definitely buy from them again!
Ordered a curb chain for my son and he wanted a thicker one, customer service team VERY helpful and responsive.

Was happy with what i ordered despite reading some bad reviews and it was delivered quickly too 👌

Paid over £200 for a necklace £40 extra for a diamond for it to fall out after less then a handful of wears, shocking customer services, don’t waste your money on cheap jewellery that weighs nothing for the price your paying and falls apart

Poor quality for the price,family tree pendent tarnished,then fell off but luckily found it but then the chain broke only bought it in July,and no help from customer service,just advised to clean it and must of pulled it for it to break,did offer 20% of wouldnt buy from them again

Complete scam. Check that phone number before you order - it is fake. This dispute has been forwarded to my CC company, as they overcharged me in addition to not sending the merchandise.

Steer Clear of this company, they do not value customers and have zero customer service.
I have messaged them numerous times and not one message has been replied to, I wish I had looked here before placing my order.

As you can see it has taken over 2 years to reply to this review, no email was received and why would you have an unmonitored email address??

I bought a silver Name necklace, I chose a word and ordered it. Then I dithered and wondered whether to add an exclamation mark to it. A very helpful lady phoned me and said it had been drawn out, but I could change it. The result is lovely and I'm really pleased. I'm buying another!

DO NOT ORDER: Unless you want disappointment.
Extremely poor quality
Chain snapped within weeks
Paid extra to have fixed
Apparently my fault
snapped AGAIN!!
Wanted more money - No Chance
It's the quality of the jewellery

I ordered a medical id bracelet and it came in two parts i emailed the company and heard nothing im sorry i ignored the reviews and ordered it. Its something i need to keep on me at all times so im not happy at all

Never again! Can't even see picture on photo pendant and it's so flimsy gutted after spending £115 for my Nans 80th

Order came 4 days early, chain was just as described, good quality. Would highly recommend.

Ordered a 3 love heart pendant. Customer service was outstanding. Emailed back with sample drawings of what I requested. When above and beyond any customer care I have dealt with. Ordered from Ireland and got it in under a week. It's beautiful and great engraving

Ordered a tree of life pendant for my wife to celebrate the birth of our child a few weeks ago. Within a few weeks, the chain broke through no fault of her own and the pendant was nearly lost.

Contacted customer service, they said it’s my wife’s fault but would offer 20% off a replacement chain.

Immediately blaming the customer before even investigating. Shoddy service for a shoddy product. The fact that the chain broke without her even realising suggests the poor quality of the materials and build.

They couldn’t even be bothered to reply to the email I sent back. Won’t be using this company again.

The customer service is absolutely incredible. Had a problem with a necklace I ordered and they were so helpful and bent over backwards to rectify the problem. This is the 2nd necklace we have purchased and will continue to buy more in the future. The necklace is loved by our Niece. She’s elated that she’s got it back so thank you so much. You guys at love silver are amazing. I must add that no extra fees were charged. This company set above and beyond to help.

I've only given 1 star because zero stars wasn't an option. I bought a necklace and it broke in less than 3 months. The remedy offered was to repair and for me to pay for it. I'll pursue this through trading standards. If you want reasonable quality and good customer service I'd avoid this company - awful on both counts!

The engraved pendant received was not per website image. The etching / engraving was so faint it was almost illegible. After raising this with customer services, I was told the site images are enhanced hence the darker lettering in the jewellery featured on the site. This is not acceptable. I was told that over time the lettering would become clearer due to wear but this wasn’t detailed in the description of the product. I was told this is an ‘industry standard’ process. Something that somebody outside of this industry wouldn’t necessarily be aware of.
Customer Services refused to resolve this so I feel it’s important people are made aware of the issue I had before they purchase products based on ‘enhanced photography’

Seriously, one of the worst online buying experiences I've ever had the misfortune to have. I chose this company because I thought paying more for a necklace would mean it was better quality...it didn't mean that.
The item broke within a few months, I contacted this excuse for a company for their advice, to say they were disinterested is an understatement.
I didn't particularly want a replacement, I would've been happy with an offer to repair. This item had great sentimental value to my daughter. They offered me a 20% discount on another one (why would I throw another £50 down the drain?!). When I asked about repair they tell me it's not repairable. On a side note, I've just got it back from a reputable jewellers who have repaired it beautifully.
Avoid this company at all costs, their goods are shoddy and cheap and they have zero interest in customer service of any kind. Love silver, you should be ashamed.