I ordered a locket necklace and bead bracelet for my birthday. They have just arrived and I am absolutely over the moon. They are just beautiful I am so happy. The engraving is beautiful too. Definite... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My second order, very impressed. Bought nephew silver engraved bar. Beautifully made, engraving perfect. He loved it! Surprised how fast delivery was to California. Thank you!
Company replied
I ordered an engraved necklace for my son for his 18th birthday. I needed to contact customer service about my order and found them to be super speedy and very friendly and helpful. The necklace arriv... See more
Company replied
From start to finish ordering a beautiful locket for my sisters 40th birthday was so simple. I contacted customer service regarding the engraving and they got back to me so quickly even providing me... See more
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Company details
Information provided by various external sources
LoveSilver.com are manufacturers of fine personalised jewellery such as pendants, name necklaces, dog tags and bracelets, as well as making bespoke items.
Contact info
Shenley Road 15, WD6 1AD, United Kingdom
- lovesilver.com
4.4
Excellent
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a beautiful bracelet made with…
Had a beautiful bracelet made with personalised initial for a present. My friend loved it. Great service and company to deal with. Very happy
6 January 2025
Unprompted review
Buyer was very helpful when purchasing…
Great gift. Seller was very helpful when purchasing necklace and charm. Helped me decide on chain length. Very satisfied customer. Would highly recommend and use again.
13 March 2025
Unprompted review
Reply from LoveSilver
Hi Hayley, thank you so much for leaving a positive review - and a pleasure to help you :)
Personalised name necklace
Ordered a name necklace as a gift. It arrived promptly and was beautiful. Great customer service when I had a change request. Highly recommend. Recipient also was overjoyed with their present. Thank you.
3 March 2025
Unprompted review
Reply from LoveSilver
Hi, thank you so much for leaving such a postitive review - greatly appreciated :)
Customer service
I have used Lovesilver on various occasions and always good service and good quality. Tony
7 March 2025
Unprompted review
Reply from LoveSilver
Hi Tony, thank you for taking the time to leave a glowing review - greatly appreciated :)
VERY DISSATISFIED AND DISSAPOINTED with…
VERY DISSATISFIED AND DISSAPOINTED with the name necklace that is supposed to be solid silver and the lack of interest from customer service. It has tarnished and is poor quality, wish I'd read these reviews first.
A jeweller's said the chain is stamped but the name isn't and looks more like stainless steel which makes sense as it is affected by heat and moisture.
Customer service just fobs you off so
I definitely would not recommend any jewellery from this company.
11 March 2025
Unprompted review
Reply from LoveSilver
Dear Diane,
We understand your concerns and would like to assist you further. My team has attempted to reach you via voicemail and email to discuss this matter in more detail.
As indicated in our previous correspondence, the product is indeed crafted from 925 Sterling Silver. My team has provided guidance on the best methods to clean and remove tarnish, and we believe this should resolve the issue.
We appreciate your understanding and value your feedback.
What an amazing site
What an amazing site. Very easy and straight forward to navigate. Ordered a necklace for my daughter but it was too long. We over estimated. I ordered a second one which both arrived next day which was amazing. The second one was brilliant. I sent the first back and they were extremely quick in offering a full refund. Thank you so much. Will definitely use again.
5 March 2025
Unprompted review
Reply from LoveSilver
Hi Janet, thank you so much for your kind and positive review. We're delighted to hear that you're happy with our services and products! Also, it was a pleasure to help you :)
I have bought countless amounts of…
I have bought countless amounts of jewllery for all the usual occasions from Lovesilver.com. I have never been disapppointed, their products are of a really good quality and so many lovely options to choose from. Customer service is also brilliant-would highly recommend!!
10 March 2025
Unprompted review
Reply from LoveSilver
Hi John, thank you for your postiive review - and, we're always here to help! :)
An absolute pleasure to deal with.
I have been looking for a specific silver chain to replace a broken one for more than a year and I finally found it on LoveSilver.com. Unfortunatley, something obviously went wrong with the precision of my measuring so the one I ordered was not quite the right size.
I got in touch with customer service and organised an exchange with no fuss. The new chain, the right size this time was with my in a couple of days.
An absolute pleasure to deal with and an excellent product.
5 March 2025
Unprompted review
Reply from LoveSilver
Hi Katie, thank you so much for your postiive review of our products and service - and it was a pleasure to help you :)
Perfect gift
Bought the tree of life with disc necklace and had personalised for a dear friend's birthday gift .The pictures on the site , are good , but , in real life it's far more beautiful. Believe me its an amazing piece of jewellery for that special person to receive. It's packaged very well .Arrives swiftly. Can't recommend enough .Perfect!
6 March 2025
Unprompted review
Reply from LoveSilver
Thank you so much for your lovely comments, and we're so pleased that you are happy with our service and products :)
Great product my girlfriend loved her…
Great product my girlfriend loved her gift
21 February 2025
Unprompted review
Reply from LoveSilver
Hi Marik, thanks so much for taking the time to leave a review - greatly appreciated!
Absolutely thrilled with my Teardrop…
Absolutely thrilled with my Teardrop Birthstone Pendant.
4 March 2025
Unprompted review
Reply from LoveSilver
Hi, thank you so much for leaving a great review! greatly appreciated :)
Great service and wonderful jewellery
Great service and wonderful jewellery. 10/10 would recommend - thankyou so much!!!
26 February 2025
Unprompted review
The perfect gift
Purchased a name necklace as a gift for my daughter. We are both delighted with it! Lovely quality, packaged nicely and arrived swiftly. Will definitely buy from this company again!
8 February 2025
Unprompted review
Perfect Gift…
My husband was delighted with his Valentine gift - highly recommend.
15 February 2025
Unprompted review
Reply from LoveSilver
Thank you for your positive feedback! We're delighted to hear that you are happy with your purchase :)
So happy with my custom made pendant
So happy with my custom made pendant. Super fast delivery, great quality, would definitely recommend!
19 February 2025
Unprompted review
Great service and fast delivery
Great service and fast delivery. Extremely happy with the necklace I bought for my daughter. Will definitely order from them again.
2 February 2025
Unprompted review
My mum loved her present 🧡
My mum loved her present. Great communication and customer service. Will definitely use again. Thanks lovesilver!!
23 December 2024
Unprompted review
Yet another great item from Love…
Yet another great item from Love Silver. Bought a personalised tree of life pendant and looks fantastic, exactly what I wanted and a wonderful gift. Packaged carefully and posted quickly - cant ask for a better company to deal with - I will be back !
5 February 2025
Unprompted review
Buy with confidence!
Having used LoveSilver.com for a few years and always loved what I have bought for both myself and as gifts, plus always having a good experience with them, I decided to treat myself to a necklace. It arrived very quickly, well packaged and presented in a lovely dove grey box, with tissue paper. I am so pleased with the necklace, plus the fact that it gives the option to wear it at two different lengths. It is always nice to be able to buy with confidence from a company!
16 January 2025
Unprompted review
The only place I’ll get my name…
The only place I’ll get my name necklaces from. Great quality, fast shipping and good service!
9 February 2025
Unprompted review
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