My item never arrived. Tracking said the item was delayed, then marked as delivered even though it was not. I called and emailed customer service repeatedly, no response. They just took my money. Abso... See more
Lovely Storage
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See what reviewers are saying
Like many other reviews before me. I wished I would have read the reviews before ordering. Not my best experience of online shopping. Anyway, a month after ordering my order has eventually... See more
Thank you very much for responding to my inquiry so quickly. I have found many new Companies to patronize while viewing facebook. Your Company has been placed at the top of the list for your handlin... See more
Delivery took a long time, didn't realise it was an imported item. Fortunately I had ordered quite early for Christmas. Arrived just before Christmas and it was well packed. Tracking information lagge... See more
Company details
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 7488 870080
- support@lovelystorage.com
- lovelystorage.com
DO NOT BUY FROM HERE - CON
I bought a jewellery box from them and then having read these negative reviews, decided to cancel the order. I emailed them within the 12 hour frame advertised and received no reply. I just got an email saying they've shipped it despite me emailing to cancel it. Appalling customer service. I also just went on Amazon and found the same jewellery box for £10 cheaper! IT'S A CON
24 August 2021
Unprompted review
Reply from Lovely Storage
Hey Lily,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Broken product and appalling customer service
Mine arrived broken on the hinge and damaged on the top due to it being badly packaged. I emailed them and messaged them so many times asking for a replacement but not one single response. I then got PayPal involved and they finial responded with a promise of a replacement. And what a surprise that never turned up and they are back to ignoring me. What a joke of a company, do not waste your money
19 August 2021
Unprompted review
Reply from Lovely Storage
Hello
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future. So please let us know if you haven't received your replacement yet, by sending us an email and we will definitely send you a replacement as soon as possible.
Have a good day!
Don't deal with them.
Customer service never got back to me.
Item arrived faulty.
Send it back.
No refund!
Don't deal with them.
5 August 2021
Unprompted review
Reply from Lovely Storage
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
Please let us know if you haven't received your refund yet, by sending us an email and we will definitely solve this problem as soon as possible.
Have a good day!
No communication and fire reviews
I ordered a jewellery box in good faith as a gift- it looked lovely.
I received an email 8 days ago to tell me that it would be shipped shortly but then unfortunately there was radio silence and no reply to my email asking for an update.
I wish I had read the reviews before ordering because clearly this is a company to be avoided and I assume I will never receive my purchase and the £32 is lost forever.
You live and you learn...,
6 May 2021
Unprompted review
Reply from Lovely Storage
Hello,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Do NOT order from here
I ordered a jewellery box from lovely storage which came broken. I have contacted them 4 times (via email, their website and Facebook messenger twice) and rang them 10+ times and no answer. Not only did the parcel arrive late and come broken, but the service is just appalling and I wouldn’t recommend them to anyone. Awful business.
27 March 2021
Unprompted review
Reply from Lovely Storage
Hey Will,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Possible scam website
I ordered a jewellery box over a week ago, paid for tracked 48 hour delivery and have received nothing. The tracking number doesn’t work, I’ve emailed and also used their contact form and have had no response. I’m wondering if this is a scam. They have taken my money without any problem 😳
17 March 2021
Unprompted review
This is a scam site
This is a scam site. No one replies on ther facebook, Instagram or email address. When you call this number they have on the website it keeps hanging up after a few seconds.
16 March 2021
Unprompted review
Reply from Lovely Storage
Hello Sehrish
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
Currently, you can reach us through our social media accounts and the email address below for customer service. As for the phone number, it is exclusive for business-related calls only. Thank you for understanding.
Have a good day!
support@lovelystorage.com
Lovely box ❤️
Absolutely lovely item, I loved the packaging, I do not do reviews usually but this one is worth it. Bought it as a gift for my sister and she loved it.
2 March 2021
Unprompted review
Reply from Lovely Storage
Thanks Martha 🥰
Pathetic service
Ordered a product 10 days ago and received the confirmation mail after 3 days, with a tracking number which does not exist, since a week, I have been trying to track the parcel only for it to be found nowhere! The customer service just doesn't exist. No matter how many emails you send or how many times you try to talk to someone in their so called 'online chat' . It appears to be a scam website, please be cautious
28 February 2021
Unprompted review
Reply from Lovely Storage
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future. If you can, please send us an email to the adress bellow. We would like to offer you a coupon.
support@lovelystorage.com
Have a good day!
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