Lovehoney Reviews 

Received what I ordered faster than promised

Received exactly what I ordered. Items arrived as advertised and ahead of expected delivery date. And at nearly half the cost of the big A&E competitor. 10/10 would recommend

No problems at this time. Great job.

I had the best experience with customer service. I called regarding an issue with the product and was pleasantly surprised by their swift response and they handled the replacement smoothly and quickly.

I accidentally left off the discount code and was charged the full price. I realized it at the time of purchase but customer service told me there was no way to cancel the order or receive the discount after the fact. That is a ridiculous and customer unfriendly policy. I won’t be buying from Lovehoney again.

In response to the Company’s reply, I would suggest you consider modernizing your systems instead of placing the burden on the customer to return orders. I don’t know of any other reputable company that can’t adjust billing post-purchase.

The product was perfect! My wife loved the size and functionality of the pillow. It held her favorite sex toys firmly as she rode on it. She’s approximately 120 pounds & the pillow supported her weight well as she bounced up and down on it. Great 3-some training tool! ;)

Good product, delivery was discreet

No muss no fuss! Ordered online, paid, and received within a few days. I love doing business like this! KUDOS to Lovehoney! Will order again

Great experience and great products and fair prices

Great fun for both the wife and husband. Works just like advertised. Very easy to use.

Easy to order and fast delivery. Great products are offered with reviews to help with your purchase.

First time i ordered it was perfect no issues but Horrible experience second time around i wouldn't recommend. To anyone paid for next day shipping Tuesday its now Thursday and I was told to just wait because its somehow going to be delivered today from across the states could have simply have been refunded my $25.99 since its obviously not within the 24 hour time frame. No I was ignored. I will never order from here again don't have to worry about me.

Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed. Other than that, would highly recommend.

Easy and fast!

I bought the Aurora purple rechargeable extra powerful wand vibrator and I left it on charge all day yesterday and and all night and it’s still on red!! Very disappointed

I didnt receive my product. After beeing in contact with the delivery company I've contacted lovehoney 2 times. The first time i kindly asked them to track the parcel themselves and i got no reply. The second time, 2 weeks after my first complaint and well after the normal handling time of 5 to 7 days in love honeys policy (judge yourself if you want to sit and wait a week for a reply) I asked for a refund, still no answere.
Shoping online nowdays feels safe and unproblematic but this was a stark reminder that a company can just stone wall your attempts at contact. So this is the last time i shop here and this review stays refund or no refund - dont get burnt, there are other serious companies out there that provide the same products.

Did not come inside a discreet box, 📦 both products where fully shown when delivered out openly

Extra stretchy making them easy to get on and off...and they work!

This company is just a website, all warehousing, packing and delivery is handled by Amazon.
And because it's Amazon you can receive items that have been previously returned like a very expensive spreader bar that had been delivered yesterday, box was already opened, it had already been returned by someone else and it was missing a component.
So onto Lovehoney website to eventually find an awful AI agent who got my order number wrong, it said any problem was MY fault and by the time the stupid machine worked out I needed to speak to someone it said "everyone is busy" an email ticket was raised.
Received an email saying that tickets will be answered in 5-7 DAYS!
This is awful customer service when something goes wrong and if I knew they used Amazon I would never would have gone near them.

quick and careful shipping, its also very discrete ! comfortable, powerful, and quality product for relatively cheap. will be buying more products from them in the future :)