Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed... See more
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Review summary
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They have unique products that are exactly as described. They have good customer service. Clean ingredients in most, if not all, products. Good customer service.
I received my order in good time. Sad thing is it doesn't work. I talked with support a number of times through emails trying to resolve the issue to no avail, the thing just won't work. I even went t... See more
Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements p... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
United States
- customercare@lovehoney.com
- lovehoney.com
3.8
Great
25K reviews
Asks customers to review
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quick and discreet shipping, cheap, good quality
quick and careful shipping, its also very discrete ! comfortable, powerful, and quality product for relatively cheap. will be buying more products from them in the future :)
21 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent products and customer support
I returned two unopened items that I changed my mind about. I have yet to receive my refund.
Update:
Customer service reached out and resolved my issue. I’ve been a customer with them for well over ten years and they are always prompt about resolving issues. Their products, which are very high end, are backed by a year warranty.
28 February 2026
Reply from Lovehoney
Hi there,
I'm very sorry to hear that there's was an issue with your return being processed.
Your items have been refunded and our Customer Care team has reached out to you directly with more information regarding this.
Kind regards,
Lovehoney Customer Care
If I could give this seller negative…
If I could give this seller negative reviews I would! What I ordered was the wrong size, asked for an exchange or refund but just because the tag is off (still have the box and tags that came in and on it) they still wouldn’t take back! Can’t wear what I ordered so money is wasted!!! Don’t order from these people!
20 May 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am sorry to hear that you have experienced this issue with your return.
I have contacted you directly via email to assist further with this.
Kindest regards,
Lovehoney Customer Care
One of the items ( clothing ) ripped…
One of the items ( clothing ) ripped almost immediately, which was disappointing, but maybe it’s just the nature of the style and material. All else was fine.
15 May 2026
The pump I purchased does not work it…
The pump I purchased does not work it broke after trying to use it once.
16 May 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you're having trouble with your item and can understand the frustration this would cause.
We also apologise that we haven't gotten back to you as quickly as we should have.
Our Customer Care team has reached out to you directly to see if we can get this resolved.
Kind regards,
Lovehoney Customer Care
Very satisfied customer
Prompt processing and shipping allowed me to receive the product in just a few days. Website easy to use. Good quality.
15 May 2026
I ordered delivered by carrier, instead, USPS delivered it
I ordered it second day. You shipped it using a carrier that passed it off to USPS. I'm not set up to receive them, which is why I paid the extra money to have it sent by a private carrier. There must be some way to order from you that doesn't end up being delivered by the post office.
16 May 2026
Reply from Lovehoney
Hi There,
I am sorry to hear that your address is not set up for USPS.
Our Next Day Air option is provided by UPS and does not end up being delivered by the post office.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
Best price with fast delivery
Lovehoney had the best price and shipped my order very fast. Received in a well packaged discrete box, which was perfect. The product arrived in perfect conditions with not a single damage. Greatly recommended Lovehoney.
15 May 2026
I bought some lingerie (not underwear)…
I bought some lingerie (not underwear) and requested a refund and they have not bothered to respond. You should not have to specifically request a refund if something doesn’t fit.
14 May 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am sorry to hear that you have not heard back from us just yet.
I have contacted you directly via email to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
I love lovehoney
Well it’s a great company it does take some time to get too my house but it’s good and I feel like every dildo there should be like two condoms to test if you like it
14 May 2026
Product malfunction..replaced.
Product malfunction... I reached out & customer service quickly resolved without any issue to replace.... Free.
Every thing I've bought from LH has been up to par and to my liking. I even stopped purchasing from the competitor company!!!!
Thanks!!!
24 April 2026
Better than expected
Fantastic communication. Their delivery arrived early, and it was better than I hoped. I appreciate their clear reviews, commitment toward quality, and a solid refund policy (although I'm glad to not be using it!). Excited to come back for future fun needs.
14 May 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have experienced an issue with your order.
I have contacted you directly to get this resolved.
Kindest regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
We’re sorry to hear this product didn’t meet your expectations. That’s definitely not the experience we want for our customers.
All purchases are covered by our 1-year product guarantee, so our Customer Care team will be in touch shortly to assist in finding a suitable resolution.
Apologies again for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Fast shipping and quality products.
13 May 2026
good 👍good ya
12 May 2026
There was no problem returning a non…
There was no problem returning a non working item ! Thank u
7 May 2026
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