LoveCrafts Reviews 2,120

I have always had excellent service from Lovecrafts. The team answered my query promptly and were so friendly. Also, I can find what I am looking for easily on their website whether it is yarn, needles, hooks or patterns.

I have ordered several times from Lovecrafts always had a positive experience.

My parcel was over a week late, the customer service to resolve this was extremely poor.
I have previously ordered without any problems but I won’t be in a hurry to order again.

As a new designer, Lovecraft's has made it simple to post my designs, and easy to maintain my listings. The help I received when I did have a problem was super quick, super helpful, and the follow up was greatly appreciated.

My daughter chose some yarn for a cardigan which I soon realised was end of season. I found it in the sale on lovecrafts and ordered it. It arrived more quickly than expected. I started knitting and realised I needed more yarn. I contacted lovecrafts to check the dyelot and they replied in less than 40 minutes to say they still had that dyelot. Ordered some more. Very pleased.

Positive Help
I mis-read my pattern and ordered half the quantity of wool that I needed. I placed a new order for the additional wool then contacted the help bot. They immediately replied by getting a customer service representative who took the details of my previous lot and dye # and made sure that my top up order was going to match exactly. It only took about 5 mins from placing my new order to updating it. I then got a confirmation email. Excellent job Lovecrafts.

I’m knitter, I’ve used LoveCrafts for wool an accessories for several years. I can’t fault quality of product and service is excellent.

THE PERSONAL IS A GREAT HELP TO MAKE SURE THAT I AM GOING TO GET THE BEST WAY TO BUY YARN AND GET A GREAT PATTERN FOR ME.
THAT MEANS A LOT TO ME.

Great prices and love the Paintbox family. It’s my go-to whenever I need yarn. But best of all is the wonderful customer service. The response time is fabulous.

From Whoa to Go they were fabulous - a high variety of patterns to choose from - ordering was easy (once I waded through the International problems)then I was able to download the patterns very promptly - and how clear are they - every abbrev. is explained, every row is detailed and tips along the way. Then I had a courtesy email checking how I went with it all. LoveCrafts will be my site for evermore! I highly recommend them.

I had a problem with a purchase and it was resolved very quickly and entirely satisfactorily. I have always found the service from Lovecrafts to be very helpful. It feels as though you get a personal and understanding response.

Only buy from these if you're prepared for 4/5 spam emails a day, that no matter how many times you "Unsubscribe" they still email you weeks later, I made 1 purchase now I can't get rid of them

Firstly sent me the wrong order then sent me the same wrong order qgain. Paintbox Yarns are dull and nothing like the colours on the website.

The person I spoke to was really friendly and helpful . I had made a mistake on my order and was immediately sent an email with a label to return the items . This is what I call exceptional customer service and their yarns are so good too , with plenty of choice !

Incredible service...over and above what I expected.

Desperately needed clarification on some looming aspects of a badly written pattern I had purchased from the designer, (which I discovered via Google search for help with pattern), were also available on LoveCrafts website.

The pattern has frustrated me beyond measure - have ripped it back too many times to count already...

Had already emailed and messaged the designer with no reply.

Julie from LoveCrafts is incredible. She explained each one of my questions with clarity and detail.

I feel I can now face the next step of the pattern confidently.

Totally recommend LoveCrafts to anyone.

I will be purchasing on line patterns from LoveCrafts moving forward!!

Great service. I often order pattern downloads which are fast and easy to do. I have ordered yarn several times as well. I appreciate the great customer service. They make every attempt to get the same lot numbers when possible, which I appreciate very much! I get updates to shipping and right now we are having a postal strike so I've been updated about my latest order which is stuck in transit......but its okay because I know its worth the wait. I very much appreciate that I could work around getting my yarn shipped from the U.S with a tariff added.........my order is shipping direct from the U.K so thank you for that. Also, so I don't get an 'over weight' charge at the border, it has been shipped in 2 packages!!! I have had nothing but good experiences with LoveCrafts and will continue to be a customer.

I did not get my issue resolved. No response from website. I gave a poor review and then an automated response thanks me for the review which "gives them so much joy to read"...... really!!! Still waiting on a reply from "JULIE"

So I regularly buy the Paintbox yarn specifically in Aran weight and since about May the shade Kingfisher has been out of stock. I've got stock notification turned on. I crochet rainbow items and when I order, I order 8 shades 3 balls of each. 9 times out of 10 I can never complete my order as all 8 shades are never in stock at the same time. Today when looking only 3 of the 8 were in stock. I keep checking Love Crafts but I've gone back to my original supplier Wool Warehouse. Their Yarnsmiths range is the same price when both on sale and the shade availablity is insane in comparison. Disappointing but they obviously don't have very good stock control and cannot keep up or predict demand

they answered my query and i managed to finish the jumper i was knitting -

Absolutely disappointed with my paintbox yarn.
I ordered 3 balls and after the first two had several knots I contacted love crafts and they said they would send me one replacement ball and to tie the ends together. I opened the third ball and exactly the same so I had to order 3 more as the knots were looking horrible and this was supposed to be a blanket for my new grandson, I contacted them again and was told this happens and again was told to cut out the knots and tie the ends together, as a new knitter this was so disappointing and I feel my new venture to learn knitting has failed.
I would not recommend this company as 3 out of 3 balls of wool containing many knots is unacceptable