LoveCrafts Reviews 2,119

Customer support operator was very knowledgeable and was able to provide a solution to my problem. She enabled me to return the yarn I'd purchased in error, also supported me to identify a more appropriate yarn which I have purchased.
Returns process was easy to follow online.
As always, LoveCrafts have proven themselves to be an excellent and efficient service. Very satisfied customer.

Lovecrafts is a brilliant site for yarn and you can pick up some fab patterns at a very reasonable price or for free . They are very helpful if you have any queries and respond quickly . Highly recommend

My experience was excellent my query was dealt with straight away, keep up the good work.

Fantastic team behind the scenes that help you with any questions you have with patterns , even if you don't buy them from the site. I got my patons pattern from charity shop and they were more than happy to help.

Excellent support received when queries raised re yarn volume and alternative brands.

I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to work and to get the card working so I could complete my purchase. The communication and care were excellent, and the product I brought was exactly what I wanted. Thank you.

Very unprofessional and fraudulent service.
I ordered a product from Love Craft Gift through their official website (Order ID #217113), but I never received my product. There is no tracking information, no courier details, and absolutely no communication from their side.
I tried contacting them using the email IDs provided—one email ID is invalid, and the other never replied. Phone calls are also not answered.
This level of negligence is unacceptable. They take payment but fail to deliver the product or provide any support. Completely unreliable, misleading, and irresponsible service.
I would strongly advise others not to trust or order from Love Craft Gift. Worst experience ever.

Amazing customer service. The staff really try to solve any issues. Always very impressed.
Special thanks to Maria

I had questions about text messages I received and doubted they were legit. Love Crafts completely answered my questions in a timely and courteous manner.

Have been shopping with Lovecrafts for many years, the only place I get my yarns. Service and products are excellent

My issue was resolved quickly and efficiently, and I was very satisfied with the outcome. The communication felt warm and friendly!

I love Paint Box yarn, and need to order more to finish three separate projects. I have been trying to order what I need for 4 months now, and there has been next to no stock available. I was told that stock is limited because they are opening a store in the US, I wish they wouldn't and would actually sell yarn to the people trying to finish projects for upcoming weddings are babies. I keep hoping some other site will pick up Paint Box yarn.....

Excellent service and prompt

Had placed an order for yarn. Was informed via email it was out of stock.The email was personal, prompt, courteous and beyond impressive.My refund was issued the moment I responded. LoveCrafts obviously put their customer first. The process completely won my confidence. So good to see a company doing it the old fashioned way. 10 out of 10.

Really annoyed. Price suddenly jumped without any warning as i was checking out!! I guess a sale ended but it was not clear at all! I saw absolutely NOTHING saying it was about to happen.
Completely wasted my time. I guess i'll look elsewhere.

They advised me that the yarn I had chosen was unavailable and asked me to chose another color as opposed to just cancelling my order. This is true customer service!!!

I have never looked though the patterns & not found something i want to knit

I had small problem regarding a Knitting Patter I had bought. I send an email to the Customer Services explaining the problem. It was sorted out efficiently and promptly. Well done and Thankyou.

I have always had excellent service from Lovecrafts. The team answered my query promptly and were so friendly. Also, I can find what I am looking for easily on their website whether it is yarn, needles, hooks or patterns.