LoveCrafts Reviews 2,119

I got in touch with the team due to an issue I found with some yarn I had purchased from them. Their response was quick and they kept me updated on the progress of my issue.
They offered a refund or a replacement ball of wool.
Great customer service

I have ordered from LoveCrafts on a few occasions and always had a really satisfactory experience.

The range on offer is varied, items are available at competitive prices. There may be other online retailers who list everything under the sun at cheaper prices, but when it comes to ordering, you find that it's out of stock or you need to 'ask them to let you know when stuff becomes available again'.... which may be.... never...

The website is well designed, the yarn information really useful, includes links to patterns associated with the yarn you are thinking of buying - I am a knitter, so haven't ordered from their other ranges which include cross-stitch and embroidery, sewing and quilting and there is also another section called 'other crafts' which I have so far avoided as I do not want to fall into another hobby rabbit hole 😁 , let's see how long that will last! Should I decide to take up any of these crafts (macramé sounds tempting!) I would not hesitate to purchase from LoveCrafts.

I have found LoveCrafts customer service to be very responsive, prompt and providing answers to your questions! Which may seem like a weird statement to make, but in this day and age, between algorythmic robots and twitter-brains that can't read more than 50 characters before general meltdown, receiving a meaningful and to the point answer to a simple query feels like a privilege!

I also had to ask for help with a problem recently and the issue (which was an IT issue) was explained to me and it was resolved by the next morning.

I highly recommend LoveCrafts and hope they'll maintain these standards as long as possible!

A vast choice of yarns at great prices.

I recently had a problem with variegated colours on a faulty batch of yarn and the Lovecrafts team quickly arranged a replacement for me. It's always nice to be able to chat on the phone as well as messaging online - I found them very helpful and friendly. Well done Lovecrafts!

Wonderful company who go above and beyond to help you. Highly recommend them.

I have found Love Crafts to be an efficient company. After an initial problem with my order of yarn, they sorted out the problem much to my satisfaction. In fact they went above and beyond. Many thanks to Anastasia who dealt with the problem within a few days. Five stars all round.

My query was dealt with very quickly and efficiently. I was extremely satisfied with the outcome and the service I received. I would highly recommend Lovecrafts.

Very much delayed shipping. I called on Friday when I placed my order asking if it could be shipped as soon as possible. Was told a call would be placed to the warehouse or the shipping department, I don't recall which, to try to accommodate. A was notified that a shipping label was created on Sunday. When by Tuesday afternoon USPS tracking showed USPS was still waiting to received the package, Lovecrafts insisted my package was shipped and USPS just had not updated its tracking information. Even after asking that it be shipped as quickly as possible the package was not actually delivered to the post office until late Wednesday morning. Had I ordered from the company I usually buy from I would already have my yarn. Inexcusably slow shipping and unacceptable false information.

I purchased many products. Great and very reliable company.

Terrible customer service.

I've ordered from LoveCrafts about 6 or 7 times now and always had a good experience. There's a huge range of yarn and you can use the filter online to easily find what you want if you're after a specific colour, fibre, weight or brand. My orders have always been dispatched really quickly and the yarn is good quality.

If you're worried about buying online they allow you to return the yarn within 30 days which is really helpful if the yarn arrives and you realise it's not quite right for your project.

Overall really rate them and so helpful if you're looking for a specific type of yarn that you can't easily find in shops.

I had a pattern question and it was answered quickly and thoroughly. Great service!

Always a pleasure to communicate with. Very helpful no matter what the problem. See to go above and beyond to help their customers. Never a bad moment

I made a mistake in my order and contacted LoveCrafts the following morning. The agent, Anna O., dealt with it quickly and effectively. The order was cancelled and I was refunded immediately allowing me to order the correct items. Great service.

Anna got back to me very quickly regarding a query I had

Items were returned but didn’t hear from lovecraft. Used chat and Brianna ended up issuing a refund.

Love the yarn- great customer service

The price is reasonable, the quality is great, the selection is amazing and the yarn arrives in a timely manner.

Very unhappy
Not received my pre paid order
And nobody responds to the complaints
Seems like a fraud website

Just ordered a knitting payment and received it seconds after payment - which is not unusual.

What was brilliant was that it was a straightforward pdf which appeared on the screen - I didn't have to go to my email or anything, and I was able to open it immediately. Etsy should take lessons from Lovecraft in how to send customers patterns!!

A great company to deal with. The website is really easy to navigate with a wide range of products. There are always good offers on wool including luxury products such as cashmere. Delivery is fast and items are well packed. I have never had anything other than an excellent service.