Lostloom Reviews 88

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their luxurious softness and comfort, often comparing them favorably to high-end alternatives. Many people appreciate the thoughtful details in the bedding, such as secure fastenings and precise sizing, which enhance the overall experience. The customer service is frequently highlighted as outstanding, with many reviewers commending the prompt and efficient assistance received. Reviewers also frequently mention the beautiful and luxurious packaging, which adds to the delight of receiving their orders. The delivery service is generally fast and reliable, contributing to a positive overall purchasing journey. However, some people were dissatisfied with the delivery company, experiencing issues with parcel handling or delayed deliveries. A few other people also felt that some items, like duvet covers, were not perfectly sized for their duvets, leading to excess material.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the exceptional quality and... See more

Quality

Consumers find quality to be positive, consistently praising the luxurious feel and high standards of the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about Lost Loom is an absolute pleasure. Sheets are fabulous quality - I already have 1200 thread count cotton sheets and these are as good. The attention to detail - ties to hold duvet... See more

Company replied

Rated 5 out of 5 stars

I discovered bamboo bedding several years ago. However, the quality of LostLoom is unparalleled, even down to the packaging. The softness is far superior to even the highest Egyptian cotton thread c... See more

Company replied

Rated 5 out of 5 stars

The bedding feels so lovely silky soft. I can do a snow angel in bed! Very happy with purchase. Only negative is delivery company. They won’t leave parcel with anyone. So had to make sure someone... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the bamboo bedding. I’ve bought bamboo from a different supplier before and thought it was great until I decided to buy from Lost Loom. The sheets feel super soft, silky and cool... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Welcome to Lost Loom. We are a family-run business in Cheltenham, working from our 7,500 square metre warehouse, where we take pride in offering the highest quality bamboo bedding in the UK, thoughtfully made for discerning luxury shoppers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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Rated 5 out of 5 stars

WOW!!

WOW!!! Absolutely delighted with my bedding - I ordered fitted sheet and pillowcases in oatmeal - always cautious when ordering on line but I needn't have worried - as soon as the box arrived - everything as described - highest standard packaging beautifully boxed - felt personal service - very swift very efficient - the sheets are beautifully slinky and luxurious - the fit is perfect - I couldn't be more pleased and will be coming back for more

2 March 2026
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Reply from Lostloom

Thank you so much for your wonderful review. We’re delighted you love your bedding and that everything from the packaging to the feel of the sheets lived up to expectations.

It truly means a lot to us, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent, quality products.

Excellent quality products. Sheet and duvet cover set. Feels lovely. Better quality than my recent high thread count cotton bedding. Will definitely buy again.

2 March 2026
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Reply from Lostloom

Thank you for your lovely review. We're so pleased you're enjoying the quality of your bedding and that it compares so well to high-end cotton. We really appreciate your support.

Rated 5 out of 5 stars

Beautiful super king duvet

The bedding super king duvet arrived super quick. It was beautiful packaged with a card with care instructions. It was wrapped in tissue paper and a beautiful pouch. The bedding is silky soft and so cool to sleep in. We had our first good night's sleep for a while. Thank you we will purchase the set.

11 February 2026
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Reply from Lostloom

Thank you for your lovely review, Jill. We’re delighted you enjoyed your new bedding.

Rated 5 out of 5 stars

Really great product

Really great product

From opening the box to seeing it on our bed
Lovely quality and amazing price

2 February 2026
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Reply from Lostloom

Thank you, Deborah. We’re delighted you love your new bedding.

Rated 5 out of 5 stars

Absolutely thrilled with all the items…

Absolutely thrilled with all the items ordered when promptly received.
Quality is amazing and having the best sleep for a long time. The quilt is quality and so soft to the touch. Will definitely be buying more. Many thanks Lost Loom

10 February 2026
Unprompted review
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Reply from Lostloom

Thank you so much for your lovely review. We’re delighted you’re enjoying your bedding; it means the world to us. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Simply the best bamboo bedding!

I had previously bought bamboo sheets and, while different in a good way from cotton ones, I hadn't been that bowled over by them.

While browsing online for more bamboo sheets, I came across the Lost Loom website and my scrolling skidded to a halt - there was something both direct and appealing about the website that grabbed my attention.

I ordered a duvet set and waited for delivery. I didn't have to wait long and as I opened the wrapping to reveal a sturdy green box, I was already beginning to feel optimistic that I might be on to a winner!

The sheen of the fabric, the quality of the finish, from corner ties inside the top of the duvet cover to cross-corner elastics on the fitted sheets, were all indicative to me of a company that pays attention to detail.

Having added a bamboo duvet and additional bedding in the months since that first order, I can confirm that the bedding washes wonderfully, the duvet is cosier than my old goose down one and, even more importantly, the one time there was a small manufacturing issue with a set of pillow cases, they were replaced almost before emails had been exchanged.

Buying only online is something I have to do these days so it is truly a joy to find a company that takes genuine pride in its customer service, its packaging and its products!

For me Lost Loom has become Found Loom!

2 November 2025
Unprompted review
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Reply from Lostloom

Thank you so much, Joanne. We’re delighted that the quality, finishing details and the care that goes into every detail stood out to you and these are things we put a great deal of thought into. We’re also really pleased to hear that our bamboo bedding has been a step up from your previous experience. Your kind words mean a great deal to us.

Rated 5 out of 5 stars

Simply the Best Bedding

I discovered bamboo bedding several years ago. However, the quality of LostLoom is unparalleled, even down to the packaging. The softness is far superior to even the highest Egyptian cotton thread count. I would recommend without hesitation. You won’t want to get out of bed. Thank you LostLoom.

15 January 2026
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Reply from Lostloom

Thank you, Georgina. It means a lot to hear that, even after years with bamboo bedding, you’ve found Lost Loom to set a new standard and to be softer than even high-end Egyptian cotton. We really appreciate your recommendation.

Rated 5 out of 5 stars

Really pleased with these sheets

Really pleased with these sheets. Look great and really soft wash well also

12 January 2026
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Reply from Lostloom

We’re so pleased you’re loving your sheets. Soft, beautiful and easy to care for is exactly what we aim for. Thank you for sharing.

Rated 5 out of 5 stars

High quality bedding

Shopping was easy and straightforward and I can’t wait to purchase more! The fabric was so much better than I expected as it was my first time purchasing from Lostloom. The packaging made it feel even more luxurious and I would highly recommend purchasing from them.

5 January 2026
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Reply from Lostloom

We’re so thrilled you loved your first Lost Loom experience. Hearing that the fabric and packaging felt truly luxurious means everything to us. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

I didn’t know how lovely a fitted sheet could be …

What makes Lost Loom bedding streets ahead of other bamboo fabric sheets is the care that’s gone into the manufacture; the stout and accurate hemming and the supporting elastic strap passing underneath the fitted sheet at each corner which holds it securely in place. There is also a little tag saying Top on one short side, which just saves time when making up the bed.
I’m replacing poly/cotton sheets which were in their time good quality, but these bamboo sheets are in a higher category altogether.

9 January 2026
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Reply from Lostloom

Thank you for sharing this, we’re so pleased you’ve noticed our craftsmanship and extra features. Knowing our bamboo sheets feel a step above your previous cotton ones means a great deal to us.

Rated 5 out of 5 stars

Above and Beyond Service …

Ordered a bamboo super king duvet cover and only received one pillowcase. After contacting the company they kindly and very promptly sent me 3 pillowcases free of charge.
Very grateful. Thank you so much!

8 January 2026
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Reply from Lostloom

Thank you so much for your kind words, Lee. We’re really glad we could sort this quickly for you. Enjoy your bamboo bedding, and thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Beautifully packed and presented

Beautifully packed and presented.
So soft and silky.
Very very happy with my purchase.

31 December 2025
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Reply from Lostloom

Hi Karen,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you loved the packaging and how soft and silky the bedding feels.

Rated 5 out of 5 stars

Excellent bedding beautiful and so soft…

Excellent bedding beautiful and so soft the nicest bedding I have ever bought.!
This is my 2nd purchase in a month and will always have your bedding now.

29 December 2025
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Reply from Lostloom

Hi Anne - Happy New Year and thank you for your lovely feedback. We're glad you're enjoying the bedding.

Rated 5 out of 5 stars

The most amazing bed linen and customer…

The most amazing bed linen and customer service. Inundated by offers over Black Friday, Richard reached out and offered to send me colour samples, this not only helped me decide on colour but demonstrated the quality of the bedding, he also assured me he would honour any discount if I was not able to order before the BF discount expired. He also followed up on a missed delivery. I also ordered the duvet, the lightest yet warmest and comfortable I’ve ever bought and I have spent much more in the past.

10 December 2025
Unprompted review
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Reply from Lostloom

Hi Gail - thank you for the lovely review. We're glad the samples helped and we also love the oatmeal colour bedding too. Enjoy!

Rated 5 out of 5 stars

Beautiful bedding

my bedding set arrived very quickly
I had ordered the bamboo bedding set
so beautifully packaged it was a delight to open
the material is beautiful just feels like silk and so comfortable

3 December 2025
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Reply from Lostloom

Hi Lorraine - thanks for the kind review. We're really glad you love the bedding.

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