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Lookbyfare Reviews 2,665

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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional demeanor, highlighting their ability to assist with various inquiries and booking needs. Many people appreciate the excellent customer service, noting that agents are often described as kind, efficient, and dedicated to finding the best solutions for their travel plans. The overall service provided is often seen as smooth and easy, with many consumers expressing satisfaction with the booking process. However, some customers also noted issues with the booking process and pricing. A few people reported instances where ticket prices increased significantly after the initial booking or during the payment process, leading to unexpected additional costs. There were also occasional mentions of difficulties with flight changes or unconfirmed bookings, which sometimes resulted in missed flights or the need to purchase new tickets at higher prices.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise staff members for being... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. While many reviewers praise the... See more

Price

People report ambiguous experiences with price. Many customers express frustration with misleading advertised... See more

Service

Consumers find service to be positive. Many reviewers praise the professionalism and helpfulness of agents,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more

Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Adam was amazing

Adam was very helpful and patient with us. He was able to get my mom on a flight and help with her disability to walk. Thank you so much, Adam he deserves a raise!!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. Tren helped me with my baggage issues. He had very good communication skills and was being very respectful and polite.

23 April 2025
Unprompted review
Rated 4 out of 5 stars

Tried to Change Ticket

I had a dispute with Lookbyfare regarding trying to change the date of a booking. I originally left them a negative review. They called me the next day and we were able to resolve it to our mutual satisfaction.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!! Over priced tickets, didn’t go over cancellation policy and wouldn’t issue refund. DO NOT BOOK WITH THEM!!!

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not book this is a SCAM!

Do not book this is a SCAM!! They canceled my flight last minute and gave me some bogus line about the airline canceling my flight but when I called the airline they told me there was not cancelation and that I never had a flight reservation!!! Spend a few bucks more and avoid the headache!!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer service review

I have had two instances with your customer service reps Mia today and Sky when I purchased my tickets. They both were wonderful and really know their business. I was totally pleased with them.

10 April 2025
Unprompted review

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