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Lookbyfare Reviews 2,667

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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and efficient. Many people highlight the outstanding customer service, appreciating the personalized and patient approach taken by agents who go above and beyond to assist with various requests, from booking to resolving issues. The overall service provided is frequently described as excellent, with consumers noting the ease and smoothness of their experience. However, some customers expressed dissatisfaction with the booking process and pricing. A few people reported issues with tickets not being accepted or flights being overbooked, leading to missed connections and the need to purchase new tickets at higher prices. There were also instances where the initial quoted price for flights significantly increased after booking, or additional unexpected fees were added, particularly for baggage, causing frustration and a feeling of being overcharged.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising several agents for their knowledge,... See more

Booking process

Clients share ambiguous opinions on the booking process. Some customers report positive experiences,... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported significant price discrepancies, with... See more

Service

People report positive experiences with service. Customers praise the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more

Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

disability help - win!

i purchased a tix but failed to ask initially for special accomodation - after some verification from mia, she was able to get me what i needed to have a smoother sheck-in at the airport

10 June 2025
Unprompted review
Rated 4 out of 5 stars

2502435

I booked a flight online with Hawaiian Airlines through Lookbyfare stating that we would be allowed a personal item and one carry on with the quoted flight pricing of $347.94. When the confirmation arrived by Email it stated one personal item but NO carry on or checked bag was included in that price. On the website the flight details indicated a personal item was included, the box had a green check mark for the carry on indicating to me that it was included and a dollar sign indicating extra payment for a checked bag. I was very frustrated and wanted to cancel my reservation feeling very convicted that your website was misleading to the customer. After speaking to Wade, he was able to make the correction to include a personal item and a CARRY ON per person for the original price. Wade persevered with professionalism throughout my frustration and despite my agitation. Thank you for your help!

3 June 2025
Unprompted review

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