Long Eaton Appliance Company Reviews 

1,026
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and friendly staff, who provide excellent advice and support from the showroom to after-sales. Many highlight the efficient and helpful delivery service, noting that items arrive promptly, are handled with great care, and often include professional installation and removal of old appliances. People appreciate the extensive range of quality products available and the competitive pricing, making the overall service exceptional. However, some people mentioned occasional issues with delivery, including delays, damaged items, or unexpected situations where installation was not included as anticipated.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great communication and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Product

Reviewers mention positive feedback about product, highlighting the extensive range of quality brands and... See more

Price

People report positive experiences with price, consistently finding competitive and often the best prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

We went to the show room spoke to the staff they helped us with what we wanted placed order 2 weeks later got phone saying it was being delivered free of charge the two delivery drivers were very p... See more

Company replied

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Easy to order and pay over the phone, the gentleman was friendly and helpful and followed up with details required. On delivery day,taking out the old appliance and fitting the new washing machine we... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,026)

411 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery was on time and the…

The delivery was on time and the ordering process was super easy. The delivery team were polite and communicative, phoning to provide advanced eta.

I can’t think of anything else to improve.

Will be using you again as I am a developer so will be good to receive a trade discount sometime?

Perhaps you can contact me about this when you have a moment.

Best wishes

Jack Bruce

18 May 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review. To discuss trade, please contact our sales team.

Rated 5 out of 5 stars

Good price and excellent service

I made several calls to the company checking details out and they were consistently patient and helpful. The price was good and I was kept informed about delivery/fitting. The man who fitted the dishwasher was extremely pleasant and helpful in explaining aspects of its working etc. I would definitely use this company again.

28 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

5* experience

This company offered the best price and the best service. They kept me informed about delivery status and it arrived exactly when it was meant to. I would highly recommend this company

10 March 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Good, personal service

Michael took the time to identify the right product for our requirements and the price was great. Can’t fault the service.

18 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Great Price

Great Price. Delivery by company themselves and very accommodating.

24 March 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Awesome, Professional, Family Business

This is genuinely a family business that greets you with warmth and care from the moment you walk in the door. I was helped by James who organised me a SMEG fridge freezer for a really great price given I took a model off the shop floor.

Reg and Sean delivered my fridge and again the degree of professionalism and warmth shown by both in delivering my new fridge had all the Hallmarks of exactly why you should pick a local family business over large corporates

I would happily use Long Eaton Appliance company again in a heartbeat

18 May 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Great communication

Great communication
Great price
Delivered when they said

1 May 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Perfect experience from start to…

Perfect experience from start to finish. Easy to order, delivered on a day to suit, and the guys who delivered it were superb. Wouldn’t hesitate to purchase from this company again. Oh, we are highly delighted with the dishwasher as well!

20 March 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Excellent company

Excellent communication really helpful staff delivery service top notch

29 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

The company were very helpful

The company were very helpful, efficient and knowledgeable. My 'fitter' Richard, was competent and efficient. The service all round from Long Eaton Appliances was very good.

14 May 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

An efficient company that were easy and…

An efficient company that were easy and reliable to deal with. The price of the appliance was competitive. Delivery by Sean and Ollie was careful, courteous and very punctual.
A very satisfied customer.

15 May 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

I was searching for built in ovens and…

I was searching for built in ovens and a hob. I realised that this firm had a showroom an hour away from me. Upon telephoning I was greeted by the friendly voice of Michael. He was very helpful with technical advice and emailed a reasonable quote. From then I decided I wanted to buy from this firm and went to the showroom to see the product finish. The atmosphere there was very friendly indeed. I subsequently made the order and today - less than four weeks later - I’ve received the goods. Sean and Reg the delivery drivers kept me informed throughout , delivering on time.

13 May 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look