Long Eaton Appliance Company Reviews 

1,026
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and friendly staff, who provide excellent advice and support from the showroom to after-sales. Many highlight the efficient and helpful delivery service, noting that items arrive promptly, are handled with great care, and often include professional installation and removal of old appliances. People appreciate the extensive range of quality products available and the competitive pricing, making the overall service exceptional. However, some people mentioned occasional issues with delivery, including delays, damaged items, or unexpected situations where installation was not included as anticipated.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great communication and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Product

Reviewers mention positive feedback about product, highlighting the extensive range of quality brands and... See more

Price

People report positive experiences with price, consistently finding competitive and often the best prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

We went to the show room spoke to the staff they helped us with what we wanted placed order 2 weeks later got phone saying it was being delivered free of charge the two delivery drivers were very p... See more

Company replied

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Easy to order and pay over the phone, the gentleman was friendly and helpful and followed up with details required. On delivery day,taking out the old appliance and fitting the new washing machine we... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,026)

411 reviews in the last 12 months

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Rated 5 out of 5 stars

I was pleased

I was pleased with the information regarding delivery and ease of online ordering. As the item was not in stock I was kept in the picture till delivered.
The people who delivered were very nice and helpful.

8 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Lots of stock to look at

Lots of stock to look at. Good knolagable personal. Good prices Delivery men fantastically helpful

25 April 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

All round great buying experience

Good customer service. Good communication. Products great, arrived as promised and all well packaged. All round great experience.

1 April 2026
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Rated 5 out of 5 stars

Very professional



The engineer was friendly and very professional, replacing my induction hob with no problem. I salary recommend the company.

22 April 2026
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Reply from Long Eaton Appliance Company

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Rated 1 out of 5 stars

Weeks and weeks of delay for delivery

Weeks and weeks of delay for delivery. Then no installation. Now installed but not working correctly.

6 May 2026
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Reply from Long Eaton Appliance Company

We’re sorry to hear about your experience. We were not aware of these issues at the time, but I believe Michael and Sally have now been in contact with you to help resolve everything. Thank you for your understanding.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, process was straightforward, quality product.

29 April 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Superb job

They have gone above and beyond expectations, from first contacting Jo in Sales, to Sally in after sales all the way through to Reg and Sean who delivered our fridge/freezer. We could not have asked for better. Every question was answered and nothing had been to much trouble!
Their pricing is also very competitive.
So when in the future we need anything else we shall be contacting you first.
A very large thank you

19 May 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Product delivered on time, and team that fitted were very efficient, helpful and friendly. Definitely recommend.

1 May 2026
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Rated 5 out of 5 stars

Good store layout

This place has a great showroom with plenty of staff around to help if you need it. Helpful with loading after purchase . Friendly and efficient.

31 March 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Brilliant service

An excellent show room plus very helpful staff. Our appliance was fitted really well with such an expert fitter namely Richard . Will definitely recommend Long Eaton Appliance company. Have used before and never disappointed. Delivery on time and good price.

15 May 2026
Unprompted review
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Rated 5 out of 5 stars

SIMPLY THE BEST!! …

From enquiring to purchasing a new dishwasher to installation within days the service was top notch!!
Amazing service from James in sales, Greg & Sean the delivery and installation guys, just the best and thank you for taking care of me, (from the lovely deaf lady 😉)

18 May 2026
Unprompted review
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Great Service

Great service from this company, good easy to use website and great communication from the staff.

25 March 2026
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Rated 5 out of 5 stars

Always 💯

Always 💯 - more than helpful

20 March 2026
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Rated 5 out of 5 stars

The delivery guy was great.

The delivery guy was great he insisted on unpacking the hob to make sure it was ok and all the parts were there. Excellent service from Long Eaton Appliance Company. This is the first time of using them. If I need anything else I shan;t hesitate to use them.

29 April 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Very trusted company to order from.

Very trusted company to order from.. kept me updated on order.. would highly recommend

18 May 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Great Price

Straight forward transaction, great price for a display item that was in excellent condition

9 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

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