Locàite Reviews 

73
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service from the company. Rapid delivery of the first alarm, which we found had a problem after several days so they replaced it very quickly and with no fuss.

Company replied

Rated 5 out of 5 stars

This small device is such a big game changer, especially at wandering stage of Dementia. Its allowing Dad to continue his independence going out and about. We are able to communicate with him, he can... See more

Company replied

Rated 5 out of 5 stars

Extremely impressed with the response from Locàite staff who answered my questions pre-purchase swiftly and clear. Would highly recommend! I've been seeking this exact device for 6 months now for my... See more

Rated 3 out of 5 stars

Mobile signal when at home is weak. Doesn't always show to be in the areas where the beacons are located. Device disconnected message frequently appears. On the positive side the SOS button has work... See more

Company replied

Company details

  1. Electronics Company

Written by the company

Thank you for introducing Locàite to your family. Available as a Watch or as a Pendant, Locaite.me fall and SOS alarms give families peace of mind when supporting loved ones to live independently.


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4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

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4.6

All reviews

(73)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant for keeping a loved one safe...

This is the most fantastic device for keeping our Mam safe!! Been using for about a year and never let us down. One thing Mam doesn't forget is her key so now we can track her key fob with alert set as she leaves and arrives back home, safe zones - precision track her movements on a live map AND IT'S A PHONE!! She has learned to press the silver button if wants to speak to us and we've got autoanswer if ring her. Battery lasts 3 daysish without charging and using app remotely we can swap our mobile no's as the emergency contact so in effect one of us is always on call for her if others at work etc - brilliant brilliant piece of kit!! Thank you so much for designing something so good - we couldn't do without it and gives us great piece of mind as Mam likes to have walks to park etc, so we always know where she is... found it really straightforward to set up and use - we turned off voice prompts and on charging base as they threw her easy to turn off - also has a fall sensor... we've combined Locaite key fob with Canary Care private sensor system at home and with total privacy to Mam, we can keep her safe while she keeps her independence... Excellent and highly recommend this product!! I don't leave many online reviews but want everyone to know about this great product!

19 February 2024
Unprompted review
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Reply from Locàite

Thank you so much for your extremely comprehensive review! We're glad Locaite has helped you and your family so much.

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support. Accurate location tracking and just the features that my family need.

2 February 2024
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Reply from Locàite

Thank you for your review. We're so happy that Locaite has helped.

Rated 5 out of 5 stars

Highly recommended

A well designed and durable Fob which fits comfortably in a pocket or pendant. I use mine as an Sos for personal security reasons and it gives me great peace of mind.
The aftercare service is excellent and very responsive. I Highly recommend the product.

28 November 2023
Unprompted review
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Reply from Locàite

Thank you for your kind words. We're always happy to help!

Rated 5 out of 5 stars

Buy one, best investment for making sure loved ones are safe

Thank you Locaite your tracker really does work, my father started with Dementia with Alzheimers back in October 2021 and I bought the 2G tracker, dad has not been out much, but today he went out warning and unaccompained (dad is 92) I noticed the plot of his route, and called the tracker, dad was OK, a bit confused but managed to get home safely.
Dad has started to decline and I fear he will start going out again on his own.

Buy one of these to keep your loved ones safe, it is worth the money.

Thank You so much for the wonderful work you do.

5 stars all round...

31 October 2023
Unprompted review
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Reply from Locàite

Thank you for sharing this and we are so happy that Locaite.me is bringing you peace of mind.

Rated 5 out of 5 stars

Alarm pendant …

The Locaite alarm pendant arrived promptly and was easy to set up. We also ordered separately the room beacons that also arrived quickly. The system was easy to set up and our elderly mother feels reassured with the device. Have contacted Stuart at Locaite a couple of times with minor questions and he has been great, answering our questions no problem and providing excellent support. Would highly recommend for anyone with elderly relative.

1 August 2023
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Reply from Locàite

That's wonderful to hear - many thanks for your kind words.

Rated 5 out of 5 stars

Does what it promises

Quite a decent android app that integrates will with the 2g pendant. Only criticism is limiting to one mobile provider as it can be weak in some geographies.

21 August 2023
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Reply from Locàite

Thanks for your kind words - we've spent a lot of time ensuring the app is easy to use. Please contact our support team regarding a multi network SIM option.

Rated 4 out of 5 stars

Great customer service

Great customer service. I give 4 stars only because we had a rough start with the device not updating locations regularly, but it seems to have improved over time and now only occasionally takes a long while to update. But throughout the most troublesome period at the start, the team at Locaite went out of their way to help as much as they could. I can never fault their customer service.

12 May 2023
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Reply from Locàite

Thank you for your kind words and we're delighted that you are up and running well.

Rated 5 out of 5 stars

Packed with technology, & peace of mind.

We were looking for something to give us additional peace of mind, whilst allowing the relative to carry on living as independent a life as possible. This fantastic little amulet packs so much technology in to it. The fall detection, and no motion alarm along with the SOS button, and direct communication, means we can be confident of being able to get in touch with them when it matters. Absolutely brilliant little device, super easy to set up, and highly recommend it to anyone with older relatives.

6 August 2023
Unprompted review
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Reply from Locàite

Than you for your kinds words. We are delighted to hear that you are benefiting from all the easy to use features.

Rated 5 out of 5 stars

Great piece of kit that gives us…

Great piece of kit that gives us reassurance that our mum is safe and it has great flexibility. Support from Stuart is second to none - nothing is too much trouble.

31 August 2023
Unprompted review
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Reply from Locàite

Thank you for your kind words. We are glad we can help!

Rated 5 out of 5 stars

Great product

Great product. Really lovely helpful staff. Answered all my questions and gave great advice

14 June 2023
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Reply from Locàite

Thank you for your kind words. It's a pleasure to help!

Rated 5 out of 5 stars

Brilliant product. Perfect for tracking children too.

Brilliant product not only useful for dementia. We use it to provide peace of mind when our 10 year old goes out without us. It means we can easily track where she is and she can contact us via the device if needed. We don't want her to have a mobile yet so this is a perfect product before then. Customer service friendly, personal and super helpful.

14 May 2023
Unprompted review
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Reply from Locàite

Thank you for your kind words. It's great to hear that Locaite.me is giving you peace of mind when your little one is out and about!

Rated 5 out of 5 stars

Peace of mind and absolutely superb customer service

My father is in his mid-80s and has recently fallen over on various occasions while out on his daily walks which is, of course, worrying for both him and us. His Locaite is invaluable in alerting us when he has a fall. The location accuracy is excellent. Most importantly, it's given him the confidence to continue his daily walks, and hence remain mobile, safe in the knowledge that should he need to contact us he has the ability to do so. For us, it gives us the comfort that should Dad have a mishap and, for whatever reason, is unable to press the SOS button homself, the fall alert funtion will automatically notify us and tell us his exact location.
The fact that the device works with its own SIM is a big, big plus compared to many other trackers which rely on connecting by Bluetooth to a mobile phone. Dad regularly leaves his mobile either switched off or at home, so such a system would be well nigh useless. No such issue with the Locaite. It works independently of any otehr device.
One tip: if you're uncertain about the quality of the mobile signal in the area where the device will typically be used I'd strongly recommend asking Locaite to fit a multi-network SIM card for you. It automatically checks for, and connects with, the strongest network signal wherever the device is being used.
In short, it's a tremendous piece of kit. As another reviewer has commented, this little device deserves to be far more widely known and used.
One final point: the customer service is second to none. Always swift and responsive with a real, interested, customer-focused human being at the other end, rather than a chatbot or umotivated soul sat in a soulless call centre somewhere.
Don't let the £7.99 SIM subscription put you off. It's a very small price to pay for peace of mind and, should it ever be needed, getting help swiftly and accurately to a loved one.

7 May 2023
Unprompted review
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Reply from Locàite

Thank you for your detailed review. We're delighted that Locaite.me has given you comfort when helping with your Dad.

Rated 5 out of 5 stars

Great Little Tracker

I bought this tracker as a replacement of the same sort I’d had for 6 years. Locaite we’re extremely helpful with setting it up and answering my queries. The service was second to none.

11 March 2023
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Reply from Locàite

Thank you! You are most welcome.

Rated 5 out of 5 stars

Such a game changer with Wandering in Dementia

This small device is such a big game changer, especially at wandering stage of Dementia. Its allowing Dad to continue his independence going out and about. We are able to communicate with him, he can also easily use SOS function. 8mths of use and cannot fault its accuracy or would we be without it. Just a shame its not more widely known about. Having needed to make emergency calls, its been expressed how good the GPS location was in reducing time down.

7 March 2023
Unprompted review
Locàite logo

Reply from Locàite

Thank you Beverley. It's so lovely to hear how Locaite.me has given you peace of mind and helped when caring for your Dad.

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