Lloyds Bank Reviews 

What an absolute useless bank, useless customer service and a not very bright person who sends me exactly the same reply and previously, unbelievable and obviously inept.

I’ve absolutely no interest in your link, why would I ? I’ll take you to caught and I’ll enjoy giving you all the bad publicity that you deserve, still no proper reply to me since the several I’ve sent to you since my formal complaint. It get towards a month now since you allowed unsecure access to my account, you’ve never explained the reasons for you breaches, the abusive customer services call and now explaining the ineptitude of the people replying on TrustPilot, but as I’ve said before, I’ll report it to the regulator, I’ll take you court and very happy to do so. NEXT !!!

She was helpful

Beth at Bradford excellent very happy you do lots

I came in to deposit money without my bank card in my possession, Alison served me at the counter and she was very helpful and kind :). She even helped me book a financial goals appointment. Overall very good experience

Bav was extremely helpful and patience with assisting us in what we needed to do today at the bank.

As a long standing customer of Lloyds, I would like to record my appreciation of the help I received from Zuzana during a very complicated transaction. She was extremely helpful, kind and patient. Thank you for your support.

I am giving Lloyds 1 star because since they acquired Curve, they have shutdown my 'free for life' Curve account. They refuse to reinstate it so I am taking Curve (and therefore Lloyds) to the Financial Ombudsman.

Lloyds, I have a couple of accounts with you that I will be closing should the Ombudsman not rule my way. If you are aware of what Curve are doing (closing old Black accounts, refusing to re-instate), then shame-on-you. If not, you should step in. Reach out to me for details of my case with them.

Meantime, I hold you responsible since you acquired Curve and I'm sure they are under your instructions.

Not happy.

Sarah . M Wellingborough was very good

Service was wonderful and absolutely no problems with having a new saving account opened.
Safina at Lloyd's Bradford

Resolved my query quickly and friendly Safina at Lloyd’s bradford

I opened an account with this bank, and when I tried to transfer money to another account in my own name, they blocked my account, claiming it was due to a suspected scam.
Despite providing all the requested ID documents and taking two days off work to resolve the issue, my account is still blocked and I cannot access my own money.
The customer service has been extremely disappointing. The call handlers repeatedly hung up on me without listening to my concerns, and I felt I was treated unfairly. When I called, I was told to visit a branch. After travelling to the branch, I was then told I had to call customer services again. It seems there is a serious lack of communication within the bank, leaving customers stuck in the middle.
This has been one of the worst banking experiences I've had. I would strongly encourage anyone considering this bank to explore other options. No customer should have to go through this just to access their own money.

Toyin was very helpful and friendly! Thank you so much

Whilst journeying to the Scottish Highlands, I was forced to visit Lloyds Bilston branch, based in the West Midlands to report a dispute.
Though I was frustrated and impatient
a young bank assistant named Naz patiently assisted and informed regarding step by step the proceedure required in order to claim back the funds that was scammed.
Initially on reflection, I was very scpetical of wether this young lady had the knowledge or even the abilitiy to help me effectively persue my claim.
Initially having been in a similar situation years ago ,which was not straight forward, this time caused me to feel quite irritated and helpless.
Naz on the other hand was very proffesional she actually ironed out my doubts and fears, leaving me feeling confident the situation will be rectified. Her calmness and patience was exampelary.
During the course of her instructions on how to navigate online banking claim and security advice . I quickly realised how profficient and sharp she was. Apart from guiding me through the claim..she was able to inform on the latest best savings intrest rates available for the account I have...In the past I have inquired a few times at various branches throughout South England only to be handed a leaflet stating low measerly rates.
To the point where I was going to switch to another bank. Naz is definately knowledgable and current.I have decided to remain due to her unrivalled customer service.
She is definately a 5 star asset to the Lloyds banking group.

Mortgage process was very easy

I genuinely believed Lloyds might prove to uphold the standard of the modern high street bank. Unfortunately, my experience showed quite the opposite.

A single direct debit of £117.07 on a dormant limited company account with a £0 balance was allowed to create an unauthorised overdraft. Rather than taking a pragmatic or proportionate approach, Lloyds repeatedly added charges and interest until the balance had increased significantly.

Throughout the complaint, Lloyds relied almost exclusively on what it was contractually entitled to do, rather than whether its actions were fair, reasonable or proportionate. Just because a bank can do something doesn't mean it should.

Customer service should involve judgement and common sense, not simply the mechanical application of terms and conditions.

As a result of this experience, and following the impending closure of Halifax, I have decided to move my business and personal banking elsewhere. Lloyds Banking Group has lost not only the banking relationship of my dormant company, but my personal banking as well.

I expected much better from one of the UK's largest banking groups.

The dark horse seemingly represents the infamous Black Bess and history remembers who was in the saddle.

The bank have nothing to offer, they go from paper invoices to spam our house with credit card offers. Now halifax joining them lol
Why we cannot invest like in other banks?

My 82 year old husband who has early Alzheimer’s had received a letter to tell him that his savings account had matured . I went with him to the Doncaster branch to discuss the best options . We were helped by Clare who was absolutely fantastic. She explained the options clearly and patiently. She treated him with utmost respect helping him navigate his account on his phone app. I was so impressed with the way she made him feel that he was fully in control even though he asked the same question several times. It is important to me to allow him to feel this way for as long as he is able.I often dread meetings as he does sometimes get frustrated when people are impatient with him. I cannot thank her enough.

Lloyds bank are absolute magnificent people and institution.

Lloyds bank assisted me in an extreme emergency , it was done by Mr Kieran working at department called “The moment of truth “

They assisted me for health emergency issue, they made the impossible become possible , can’t thank them enough.

I can only recommend Lloyds bank to everyone. Exclelence is products , security and always listening to their clients. I have only admiration for Lloyds bank

Thank you Kieran
Thank you Lloyds bank

God bless you.

Packages explained well. Helped with everythin as requested. Great service, made me feel comfortable. Great system to track you position in quee.

Served by Toyin, Manchester branch